We are looking for a dedicated Bilingual Spanish Customer Service Representative to join our team in Torrance, California. In this Contract to permanent position, you will play a pivotal role in ensuring exceptional service and support to our customers while representing our company values. This role provides an opportunity to showcase your problem-solving skills, technical product knowledge, and passion for customer satisfaction. Responsibilities:• Represent the company’s values and culture through clear, detail-oriented, and empathetic communication.• Build and maintain strong relationships with customers, ensuring their needs are understood and met.• Assist in promoting and selling products or services by recommending suitable options based on customer preferences.• Accurately record customer information and inquiry details in company databases.• Develop technical expertise about products to address and resolve customer issues effectively.• Manage and resolve customer complaints with a calm, courteous, and solution-oriented approach.• Participate in product and skill training sessions, passing required assessments to enhance service delivery.• Share relevant feedback and observed customer trends with management to improve processes.• Maintain consistent attendance and flexibility to work variable schedules, including occasional weekend shifts.

• Prior experience in a customer service call center environment. • Ability to troubleshoot technical issues related to products and appliances. • Familiarity with coffee and espresso bean products or a background in coffee shop operations is preferred. • Proficient in using technology and comfortable with technical systems. • Strong communication skills and ability to handle challenging customer interactions with professionalism. • Bilingual proficiency in Canadian French is advantageous. • Reliable and adaptable to work variable schedules, including overtime and weekend shifts as required.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Torrance, CA
onsite
Contract / Temporary to Hire
19.00 - 20.00 USD / Hourly
We are looking for a dedicated Bilingual Spanish Customer Service Representative to join our team in Torrance, California. In this Contract to permanent position, you will play a pivotal role in ensuring exceptional service and support to our customers while representing our company values. This role provides an opportunity to showcase your problem-solving skills, technical product knowledge, and passion for customer satisfaction. Responsibilities:• Represent the company’s values and culture through clear, detail-oriented, and empathetic communication.• Build and maintain strong relationships with customers, ensuring their needs are understood and met.• Assist in promoting and selling products or services by recommending suitable options based on customer preferences.• Accurately record customer information and inquiry details in company databases.• Develop technical expertise about products to address and resolve customer issues effectively.• Manage and resolve customer complaints with a calm, courteous, and solution-oriented approach.• Participate in product and skill training sessions, passing required assessments to enhance service delivery.• Share relevant feedback and observed customer trends with management to improve processes.• Maintain consistent attendance and flexibility to work variable schedules, including occasional weekend shifts.
2025-08-29T00:28:44Z