We are looking for a skilled Customer Experience Specialist to join our team to cover for a 12-week medical leave that might extend. As part of a direct-to-consumer subscription-based brand, you will play a crucial role in retaining customers and addressing their concerns to ensure satisfaction and loyalty. This is a contract position that requires strong communication skills and the ability to manage customer interactions effectively. This role is fully remote and is slated to last through the end of the year with the possibility of extension into 2026. Responsibilities:• Manage customer inquiries through email and phone, ensuring timely and accurate responses.• Address connectivity issues and resolve customer concerns to maintain satisfaction.• Utilize multiple browsers and tools to streamline customer service processes.• Enhance customer retention strategies by identifying and addressing potential subscription cancellations.• Collaborate with team members to ensure seamless customer experience during peak seasons.• Monitor customer feedback and provide actionable insights to improve service quality.• Maintain detailed records of customer interactions and resolutions.• Assist in optimizing workflows to handle increased demand during holiday seasons.• Participate in monthly in-office meetings when required to align on goals and strategies.

• Minimum of 5 years of experience in customer service, preferably within beauty, wellness, or subscription-based industries. • Proficiency in managing call center operations and handling customer inquiries. • Strong skills in navigating multi-browser environments and utilizing digital tools. • Excellent written communication skills for detailed and effective email correspondence. • Proven ability to address connectivity issues and troubleshoot customer concerns. • A focus on customer success and retention strategies. • Availability to work 40 hours per week with flexibility during busy holiday periods. • Ability to attend occasional in-office meetings in Los Angeles, California.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Los Angeles, CA
remote
Temporary
21.00 - 27.00 USD / Hourly
We are looking for a skilled Customer Experience Specialist to join our team to cover for a 12-week medical leave that might extend. As part of a direct-to-consumer subscription-based brand, you will play a crucial role in retaining customers and addressing their concerns to ensure satisfaction and loyalty. This is a contract position that requires strong communication skills and the ability to manage customer interactions effectively. This role is fully remote and is slated to last through the end of the year with the possibility of extension into 2026. Responsibilities:• Manage customer inquiries through email and phone, ensuring timely and accurate responses.• Address connectivity issues and resolve customer concerns to maintain satisfaction.• Utilize multiple browsers and tools to streamline customer service processes.• Enhance customer retention strategies by identifying and addressing potential subscription cancellations.• Collaborate with team members to ensure seamless customer experience during peak seasons.• Monitor customer feedback and provide actionable insights to improve service quality.• Maintain detailed records of customer interactions and resolutions.• Assist in optimizing workflows to handle increased demand during holiday seasons.• Participate in monthly in-office meetings when required to align on goals and strategies.
2025-09-12T00:58:44Z