We are looking for a dedicated Customer Service Representative to join our team in Encino, California. In this long-term contract position, you will serve as the first point of contact for customers, providing exceptional service and support. This role involves managing a variety of customer communications and administrative tasks to ensure smooth operations. Responsibilities: • Respond to inbound customer inquiries via phone and email in a detail-oriented and timely manner. • Provide accurate information and solutions to customer concerns, ensuring a positive experience. • Handle data entry tasks, including processing orders and updating customer records. • Manage appointment scheduling and coordinate with relevant departments as needed. • Utilize VoIP systems to handle calls efficiently and effectively. • Maintain a high level of accuracy when entering information into Microsoft Excel and Word. • Collaborate with team members to address and resolve customer issues. • Monitor and manage email correspondence to ensure prompt responses. • Support outbound call initiatives when necessary to follow up with customers or gather additional information. • Uphold company standards for customer service and communication excellence.

• Proven experience in a customer service or call center environment. • Strong proficiency in handling inbound and outbound calls. • Familiarity with VoIP systems and other communication tools. • Skilled in using Microsoft Excel and Word for data entry and reporting. • Excellent verbal and written communication abilities. • Attention to detail and accuracy in managing customer records and data. • Ability to multitask and prioritize tasks in a fast-paced environment. • Strong organizational and problem-solving skills.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Encino, CA
onsite
Temporary
22.00 - 22.00 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Encino, California. In this long-term contract position, you will serve as the first point of contact for customers, providing exceptional service and support. This role involves managing a variety of customer communications and administrative tasks to ensure smooth operations. Responsibilities: • Respond to inbound customer inquiries via phone and email in a detail-oriented and timely manner. • Provide accurate information and solutions to customer concerns, ensuring a positive experience. • Handle data entry tasks, including processing orders and updating customer records. • Manage appointment scheduling and coordinate with relevant departments as needed. • Utilize VoIP systems to handle calls efficiently and effectively. • Maintain a high level of accuracy when entering information into Microsoft Excel and Word. • Collaborate with team members to address and resolve customer issues. • Monitor and manage email correspondence to ensure prompt responses. • Support outbound call initiatives when necessary to follow up with customers or gather additional information. • Uphold company standards for customer service and communication excellence.
2025-09-11T15:39:01Z