We are looking for a Customer Experience Specialist to join our team in Parsippany, New Jersey. In this role, you will play a pivotal part in ensuring exceptional service for our customers by managing order processing, optimizing logistics, and driving efficiency in supply chain operations. This is a Contract-to-Permanent position within the food and beverage industry, offering an exciting opportunity to contribute to a fast-paced and dynamic environment. Responsibilities: • Oversee the entire order management process, from purchase order receipt to delivery, ensuring seamless coordination with internal teams and external stakeholders. • Optimize shipping strategies to maximize cost efficiency and improve delivery performance. • Track and analyze shipping efficiency gains and share insights with cross-functional teams. • Process customer orders using SAP and proprietary systems, ensuring accuracy and timeliness. • Collaborate with customers to streamline order processing and enhance overall logistics performance. • Minimize claims and discrepancies by ensuring compliance with shipping and order standards. • Manage returns, credits, and claims processes efficiently to maintain customer satisfaction. • Generate reports and perform data analysis to support customer service and logistics improvements. • Utilize advanced Excel skills, including pivot tables and VLOOKUP, to track shipments and manage order data. • Support continuous improvement initiatives by analyzing processes and proposing cost-to-serve enhancements for key accounts.

• Bachelor’s degree in Business or a related field. • Minimum of 3 years of customer service experience, preferably within the food and beverage or consumer goods industry. • Proficiency in SAP and advanced Microsoft Excel skills, including pivot tables and VLOOKUP. • Strong organizational and attention-to-detail skills, with the ability to manage multiple accounts and tasks. • Solid understanding of transportation, warehousing, and supply chain best practices. • Effective problem-solving and prioritization skills, with the ability to work under pressure and meet deadlines. • Excellent communication and influencing skills, with experience collaborating across teams. • Willingness to travel occasionally to meet with key customers and stakeholders.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Parsippany, NJ
onsite
Contract / Temporary to Hire
23.75 - 27.50 USD / Hourly
We are looking for a Customer Experience Specialist to join our team in Parsippany, New Jersey. In this role, you will play a pivotal part in ensuring exceptional service for our customers by managing order processing, optimizing logistics, and driving efficiency in supply chain operations. This is a Contract-to-Permanent position within the food and beverage industry, offering an exciting opportunity to contribute to a fast-paced and dynamic environment. Responsibilities: • Oversee the entire order management process, from purchase order receipt to delivery, ensuring seamless coordination with internal teams and external stakeholders. • Optimize shipping strategies to maximize cost efficiency and improve delivery performance. • Track and analyze shipping efficiency gains and share insights with cross-functional teams. • Process customer orders using SAP and proprietary systems, ensuring accuracy and timeliness. • Collaborate with customers to streamline order processing and enhance overall logistics performance. • Minimize claims and discrepancies by ensuring compliance with shipping and order standards. • Manage returns, credits, and claims processes efficiently to maintain customer satisfaction. • Generate reports and perform data analysis to support customer service and logistics improvements. • Utilize advanced Excel skills, including pivot tables and VLOOKUP, to track shipments and manage order data. • Support continuous improvement initiatives by analyzing processes and proposing cost-to-serve enhancements for key accounts.
2025-10-09T16:29:10Z