We are looking for an experienced Customer Service Representative to join our team on a long-term contract basis in Parsippany, New Jersey. In this role, you will play a key part in ensuring smooth and efficient order management while delivering exceptional service to our clients. The ideal candidate will be detail-oriented, proactive, and skilled in communication to support our dynamic business operations. Responsibilities: • Accurately input and manage domestic and international sales and sample orders, ensuring all details such as pricing, product specifications, delivery timelines, and account information are correct. • Monitor and oversee open orders, adjusting to changes prompted by customer requests, production schedules, or shipping delays. • Maintain and update customer pricing information, running reports to identify issues and ensuring accurate billing for shipped orders. • Process chargebacks related to demurrage or detention with high precision and ensure proper customer billing. • Utilize tools like SAP, OneNote, and SharePoint to organize customer and product information while managing Z block reports. • Work collaboratively with teams in logistics, supply chain, marketing, and sales to streamline order processing and enhance customer satisfaction. • Investigate and resolve customer inquiries or concerns promptly and professionally to maintain strong client relationships. • Generate reports and analyze data to identify trends or areas for improvement in customer service operations. • Communicate effectively with customers via email and phone to provide updates, clarify details, and ensure their needs are met.

• Minimum of 3 years of experience in customer service or order management roles. • Proficiency in SAP and other related tools for order entry and data management. • Strong skills in email communication and phone-based customer service. • Attention to detail and accuracy in managing pricing and billing information. • Ability to manage multiple tasks simultaneously and adapt to changing priorities. • Collaborative mindset with experience working across departments such as logistics, marketing, and supply chain. • Problem-solving skills to address and resolve customer concerns efficiently. • Knowledge of chargeback processes, including demurrage and detention, is a plus.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Parsippany, NJ
onsite
Temporary
23.75 - 27.50 USD / Hourly
We are looking for an experienced Customer Service Representative to join our team on a long-term contract basis in Parsippany, New Jersey. In this role, you will play a key part in ensuring smooth and efficient order management while delivering exceptional service to our clients. The ideal candidate will be detail-oriented, proactive, and skilled in communication to support our dynamic business operations. Responsibilities: • Accurately input and manage domestic and international sales and sample orders, ensuring all details such as pricing, product specifications, delivery timelines, and account information are correct. • Monitor and oversee open orders, adjusting to changes prompted by customer requests, production schedules, or shipping delays. • Maintain and update customer pricing information, running reports to identify issues and ensuring accurate billing for shipped orders. • Process chargebacks related to demurrage or detention with high precision and ensure proper customer billing. • Utilize tools like SAP, OneNote, and SharePoint to organize customer and product information while managing Z block reports. • Work collaboratively with teams in logistics, supply chain, marketing, and sales to streamline order processing and enhance customer satisfaction. • Investigate and resolve customer inquiries or concerns promptly and professionally to maintain strong client relationships. • Generate reports and analyze data to identify trends or areas for improvement in customer service operations. • Communicate effectively with customers via email and phone to provide updates, clarify details, and ensure their needs are met.
2025-10-22T19:24:39Z