We are looking for a dedicated and resourceful Customer Navigator to join our team in Palo Alto, California. In this role, you will serve as a vital link between patients and healthcare services, ensuring a seamless and positive experience for all. As a long-term contract position, this opportunity allows you to make a lasting impact while working in a dynamic and patient-centered environment. The shift for this role is Monday through Friday, 11:30 am to 8:00 pm Responsibilities:• Act as a non-clinical liaison and guide for patients, helping them navigate healthcare services before, during, and after their medical visits.• Provide transportation information and assistance, including details about campus shuttle services for patients and visitors.• Coordinate and schedule physician appointments and care plans for both inpatient and outpatient stays.• Communicate patient and guest concerns to relevant departments and ensure proper facilitation and documentation.• Uphold and promote high-quality service standards in alignment with patient-centered care principles.• Assist patients in understanding and utilizing available resources within the healthcare system.• Foster a respectful and detail-oriented environment by adhering to safety, ethical treatment, and cultural sensitivity protocols.• Maintain compliance with safety programs, patient rights, and national healthcare standards.• Participate in ongoing training and education to ensure excellence in service delivery.• Support emergency management and teamwork initiatives within the healthcare facility.

• Proven experience in customer service, preferably within a healthcare or service-oriented environment. • Strong communication skills, both verbal and written, with the ability to effectively interact with diverse populations. • Proficiency in Microsoft Office applications, including Word and Excel. • Familiarity with scheduling systems and database management. • Demonstrated ability to handle confidential information with professionalism and discretion. • Knowledge of healthcare protocols and safety standards is a plus. • Ability to work collaboratively in a team setting while maintaining a high level of independence. • Commitment to providing exceptional service and fostering positive patient experiences.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Palo Alto, CA
remote
Temporary
24.00 - 24.28 USD / Hourly
We are looking for a dedicated and resourceful Customer Navigator to join our team in Palo Alto, California. In this role, you will serve as a vital link between patients and healthcare services, ensuring a seamless and positive experience for all. As a long-term contract position, this opportunity allows you to make a lasting impact while working in a dynamic and patient-centered environment. The shift for this role is Monday through Friday, 11:30 am to 8:00 pm Responsibilities:• Act as a non-clinical liaison and guide for patients, helping them navigate healthcare services before, during, and after their medical visits.• Provide transportation information and assistance, including details about campus shuttle services for patients and visitors.• Coordinate and schedule physician appointments and care plans for both inpatient and outpatient stays.• Communicate patient and guest concerns to relevant departments and ensure proper facilitation and documentation.• Uphold and promote high-quality service standards in alignment with patient-centered care principles.• Assist patients in understanding and utilizing available resources within the healthcare system.• Foster a respectful and detail-oriented environment by adhering to safety, ethical treatment, and cultural sensitivity protocols.• Maintain compliance with safety programs, patient rights, and national healthcare standards.• Participate in ongoing training and education to ensure excellence in service delivery.• Support emergency management and teamwork initiatives within the healthcare facility.
2025-11-10T23:39:07Z