We are looking for a dedicated Customer Navigator to join our team in Palo Alto, California. In this role, you will serve as a vital point of contact for patients, assisting them with navigating healthcare services and ensuring a seamless experience. This long-term contract position requires a strong commitment to delivering exceptional service and maintaining high standards of attention to detail. This is a part-time position, Saturday and Sunday from 11:30 am to 8 pm Responsibilities:• Act as a non-clinical liaison to support patients before, during, and after their interactions with medical facilities.• Assist patients and guests with transportation information, including details about campus shuttles.• Coordinate and schedule physician appointments and care for both inpatient and outpatient services.• Facilitate communication between patients, guests, and departments to address concerns and ensure proper follow-up.• Provide guidance to patients navigating the healthcare system, ensuring clarity and ease during their experience.• Uphold safety and quality standards while maintaining sensitivity to cultural diversity and patient rights.• Support compliance with National Patient Safety Goals and participate in ongoing education and training.• Execute patient care practices aligned with organizational standards and frameworks.• Maintain accurate records and summaries of patient interactions to ensure seamless communication.• Promote teamwork and respect within all interactions to enhance the patient and guest experience.

• Proven experience in customer service, preferably in a healthcare or related field. • Strong communication skills with the ability to address diverse patient needs effectively. • Proficiency in Microsoft Excel and Word for record keeping and scheduling. • Familiarity with healthcare compliance and safety standards. • Ability to schedule appointments and manage related administrative tasks. • Capacity to handle sensitive information with confidentiality and professionalism. • Demonstrated leadership and teamwork skills in a fast-paced environment. • Knowledge of public relations and liaison practices to enhance patient experiences.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Palo Alto, CA
onsite
Temporary
24.00 - 24.00 USD / Hourly
We are looking for a dedicated Customer Navigator to join our team in Palo Alto, California. In this role, you will serve as a vital point of contact for patients, assisting them with navigating healthcare services and ensuring a seamless experience. This long-term contract position requires a strong commitment to delivering exceptional service and maintaining high standards of attention to detail. This is a part-time position, Saturday and Sunday from 11:30 am to 8 pm Responsibilities:• Act as a non-clinical liaison to support patients before, during, and after their interactions with medical facilities.• Assist patients and guests with transportation information, including details about campus shuttles.• Coordinate and schedule physician appointments and care for both inpatient and outpatient services.• Facilitate communication between patients, guests, and departments to address concerns and ensure proper follow-up.• Provide guidance to patients navigating the healthcare system, ensuring clarity and ease during their experience.• Uphold safety and quality standards while maintaining sensitivity to cultural diversity and patient rights.• Support compliance with National Patient Safety Goals and participate in ongoing education and training.• Execute patient care practices aligned with organizational standards and frameworks.• Maintain accurate records and summaries of patient interactions to ensure seamless communication.• Promote teamwork and respect within all interactions to enhance the patient and guest experience.
2025-11-10T23:33:42Z