We are looking for a dedicated Customer Navigator to join our team on a long-term contract basis in Palo Alto, California. In this role, you will act as a vital link between patients and healthcare services, ensuring seamless experiences and addressing individual needs. You will be instrumental in fostering positive interactions and providing exceptional non-clinical support to patients and their families. This role is part-time, Saturday and Sunday, 3:30 pm to 12:00 am Responsibilities:• Serve as a primary point of contact for patients, addressing their needs and concerns throughout their healthcare journey.• Facilitate the scheduling of appointments and manage care coordination for both inpatient and outpatient services.• Provide detailed guidance and information about transportation options, including campus shuttles, to assist patients and guests.• Communicate patient and guest feedback to the appropriate departments and ensure proper follow-up when necessary.• Uphold high standards of service and patient care in alignment with organizational policies and goals.• Support patients in navigating the healthcare system by offering practical advice and solutions tailored to their unique situations.• Foster a respectful and collaborative environment by adhering to safety, quality, and ethical treatment standards.• Maintain accurate records of interactions and ensure confidentiality is preserved at all times.• Participate in ongoing training and education to stay informed about best practices and compliance requirements.• Collaborate with colleagues across departments to ensure a consistent and positive patient experience.

• Proven experience in customer service or patient care roles, preferably in a healthcare setting. • Strong communication skills with the ability to interact effectively with diverse populations. • Proficiency in Microsoft Office applications, including Word and Excel. • Ability to coordinate schedules and manage appointments efficiently. • Familiarity with compliance standards and patient safety protocols. • Exceptional organizational skills with attention to detail and accuracy. • Capacity to handle sensitive information with discretion and maintain confidentiality. • Demonstrated ability to work collaboratively in a team-oriented environment.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Palo Alto, CA
remote
Temporary
24.00 - 24.00 USD / Hourly
We are looking for a dedicated Customer Navigator to join our team on a long-term contract basis in Palo Alto, California. In this role, you will act as a vital link between patients and healthcare services, ensuring seamless experiences and addressing individual needs. You will be instrumental in fostering positive interactions and providing exceptional non-clinical support to patients and their families. This role is part-time, Saturday and Sunday, 3:30 pm to 12:00 am Responsibilities:• Serve as a primary point of contact for patients, addressing their needs and concerns throughout their healthcare journey.• Facilitate the scheduling of appointments and manage care coordination for both inpatient and outpatient services.• Provide detailed guidance and information about transportation options, including campus shuttles, to assist patients and guests.• Communicate patient and guest feedback to the appropriate departments and ensure proper follow-up when necessary.• Uphold high standards of service and patient care in alignment with organizational policies and goals.• Support patients in navigating the healthcare system by offering practical advice and solutions tailored to their unique situations.• Foster a respectful and collaborative environment by adhering to safety, quality, and ethical treatment standards.• Maintain accurate records of interactions and ensure confidentiality is preserved at all times.• Participate in ongoing training and education to stay informed about best practices and compliance requirements.• Collaborate with colleagues across departments to ensure a consistent and positive patient experience.
2025-11-10T23:44:15Z