This position is part-time, Saturdays and Sundays, 3:30 pm to 12:00 am. We are looking for a dedicated Customer Navigator to join our team in Palo Alto, California. In this role, you will act as a key point of contact for patients, ensuring seamless navigation through healthcare services and delivering exceptional customer service. This is a long-term contract position where you will play a critical role in enhancing patient experiences and supporting operational excellence. Responsibilities:• Serve as a non-clinical liaison and advocate for patients, assisting them before, during, and after their medical encounters.• Coordinate transportation for patients and visitors, including providing shuttle information and campus navigation support.• Facilitate scheduling of medical appointments and care plans for both inpatient and outpatient services.• Communicate patient concerns to relevant departments, ensuring timely resolution and accurate documentation.• Provide comprehensive guidance to patients navigating the healthcare system, ensuring their needs are met efficiently.• Uphold high standards of customer service in alignment with healthcare organization protocols and patient-centered care frameworks.• Assist patients with accessing resources and services within the healthcare network.• Maintain compliance with safety, ethical, and quality standards while addressing patient and guest needs.• Participate in ongoing training and education to ensure adherence to organizational standards and improve service delivery.• Collaborate with various departments to ensure smooth operations and enhance patient satisfaction.

• Proven experience in customer service, preferably within a healthcare or related environment. • Strong communication skills, both verbal and written, with the ability to interact effectively with diverse groups. • Proficiency in Microsoft Office applications, including Word and Excel. • Ability to coordinate schedules and appointments efficiently. • Knowledge of healthcare systems and patient care practices. • Commitment to maintaining confidentiality and adhering to ethical standards. • Excellent problem-solving skills and a proactive approach to addressing patient needs. • Team-oriented mindset with a focus on collaboration and respect for others.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Palo Alto, CA
onsite
Temporary
24.00 - 24.00 USD / Hourly
This position is part-time, Saturdays and Sundays, 3:30 pm to 12:00 am. We are looking for a dedicated Customer Navigator to join our team in Palo Alto, California. In this role, you will act as a key point of contact for patients, ensuring seamless navigation through healthcare services and delivering exceptional customer service. This is a long-term contract position where you will play a critical role in enhancing patient experiences and supporting operational excellence. Responsibilities:• Serve as a non-clinical liaison and advocate for patients, assisting them before, during, and after their medical encounters.• Coordinate transportation for patients and visitors, including providing shuttle information and campus navigation support.• Facilitate scheduling of medical appointments and care plans for both inpatient and outpatient services.• Communicate patient concerns to relevant departments, ensuring timely resolution and accurate documentation.• Provide comprehensive guidance to patients navigating the healthcare system, ensuring their needs are met efficiently.• Uphold high standards of customer service in alignment with healthcare organization protocols and patient-centered care frameworks.• Assist patients with accessing resources and services within the healthcare network.• Maintain compliance with safety, ethical, and quality standards while addressing patient and guest needs.• Participate in ongoing training and education to ensure adherence to organizational standards and improve service delivery.• Collaborate with various departments to ensure smooth operations and enhance patient satisfaction.
2025-11-10T23:04:18Z