We are looking for a dedicated Customer Navigator to join our team in Palo Alto, California. This long-term contract position involves assisting patients and guests with navigating healthcare services while delivering exceptional customer service. The role requires a focus on patient-centered care and adherence to high standards of communication and ethical practices. The shift for this position is Monday through Friday, 3:30 pm to 12:00 am. Responsibilities:• Serve as a non-clinical liaison to ensure patients and guests receive support throughout their healthcare journey.• Provide information regarding transportation options, including campus shuttles, to facilitate access to hospital and clinic services.• Coordinate the scheduling of physician appointments for both inpatient and outpatient visits.• Address and communicate patient and guest concerns to relevant departments, ensuring resolution and proper documentation.• Offer guidance and practical solutions to navigate healthcare systems effectively.• Maintain compliance with safety and quality standards, including adherence to National Patient Safety Goals.• Demonstrate sensitivity to cultural diversity and uphold patient rights and ethical treatment.• Participate in ongoing training and development programs to enhance service delivery.• Promote teamwork and collaboration across departments.• Uphold confidentiality and security standards in all interactions and processes.

• Proven experience in customer service or patient navigation roles. • Excellent communication skills, both verbal and written, with a focus on clarity and empathy. • Proficiency in Microsoft Office tools, including Word and Excel. • Strong organizational skills to manage scheduling and coordination tasks effectively. • Familiarity with healthcare systems and regulations is highly preferred. • Ability to maintain confidentiality and adhere to ethical standards. • Demonstrated ability to work collaboratively in a team environment. • Commitment to continuous learning and attention to detail in development.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Palo Alto, CA
onsite
Temporary
24.00 - 24.00 USD / Hourly
We are looking for a dedicated Customer Navigator to join our team in Palo Alto, California. This long-term contract position involves assisting patients and guests with navigating healthcare services while delivering exceptional customer service. The role requires a focus on patient-centered care and adherence to high standards of communication and ethical practices. The shift for this position is Monday through Friday, 3:30 pm to 12:00 am. Responsibilities:• Serve as a non-clinical liaison to ensure patients and guests receive support throughout their healthcare journey.• Provide information regarding transportation options, including campus shuttles, to facilitate access to hospital and clinic services.• Coordinate the scheduling of physician appointments for both inpatient and outpatient visits.• Address and communicate patient and guest concerns to relevant departments, ensuring resolution and proper documentation.• Offer guidance and practical solutions to navigate healthcare systems effectively.• Maintain compliance with safety and quality standards, including adherence to National Patient Safety Goals.• Demonstrate sensitivity to cultural diversity and uphold patient rights and ethical treatment.• Participate in ongoing training and development programs to enhance service delivery.• Promote teamwork and collaboration across departments.• Uphold confidentiality and security standards in all interactions and processes.
2025-11-10T23:44:15Z