We are looking for a dedicated Operations Specialist to join our team in Minneapolis, Minnesota. In this Contract-to-Permanent role, you will serve as the primary point of contact for prospective students, providing technical assistance, resolving platform-related issues, and addressing general inquiries regarding benefits and education. This position offers the opportunity to contribute to operational excellence while supporting individuals in their educational journey.<br><br>Responsibilities:<br>• Act as the initial point of contact for prospective students, assisting with technical challenges and platform navigation.<br>• Address inquiries related to educational benefits and general administrative processes.<br>• Manage and process exception requests and support tickets efficiently.<br>• Provide administrative support for platform operations to ensure seamless workflows.<br>• Maintain accurate records and documentation using case management tools like Salesforce.<br>• Collaborate with team members to improve operational procedures and enhance user experience.<br>• Offer courteous and detail-oriented customer service, even in high-pressure situations.<br>• Adapt to multiple tasks simultaneously while maintaining attention to detail.

• Strong verbal and written communication skills.<br>• Proven ability to manage multiple tasks and adapt to interruptions.<br>• Familiarity with case management tools; Salesforce experience is a plus.<br>• Previous customer service or call center experience required.<br>• Experience in the post-secondary education industry is advantageous.<br>• Bachelor’s degree preferred.<br>• Ability to travel up to 10% of the time.<br>• Proficiency in Spanish for business communication is highly desirable.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>