<p>We are seeking a customer-focused and tech-savvy Help Desk Support Specialist to join our team. In this role, you will be the first point of contact for employees experiencing technical issues, providing timely and effective support to ensure minimal disruption to business operations.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to help desk tickets, phone calls, and emails to resolve hardware, software, and network issues.</li><li>Troubleshoot and resolve issues related to Windows/Mac OS, Microsoft 365, VPN, printers, and mobile devices.</li><li>Escalate complex problems to appropriate IT staff or vendors when necessary.</li><li>Document issues, solutions, and workarounds in the ticketing system.</li><li>Assist with onboarding and offboarding of employees, including account setup and equipment provisioning.</li><li>Maintain inventory of IT equipment and software licenses.</li><li>Provide excellent customer service and follow up to ensure user satisfaction.</li></ul><p><br></p>

<ul><li>1–3 years of experience in a help desk or technical support role.</li><li>Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common business applications.</li><li>Familiarity with Active Directory, remote desktop tools, and ticketing systems (e.g., ServiceNow, Zendesk).</li><li>Excellent communication, problem-solving, and organizational skills.</li><li>Ability to work independently and as part of a team in a fast-paced environment.</li></ul>

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>