We are looking for a motivated Customer Service Representative to join our team in El Cajon, California. This position involves engaging with customers through both inbound and outbound calls to secure appointments and provide exceptional service. The role offers a dynamic schedule from Tuesday to Saturday, with Saturday availability being essential.<br><br>Responsibilities:<br>• Handle inbound and outbound calls, averaging 50-70 calls per day.<br>• Schedule appointments with warm and hot leads, aiming to book at least 10 appointments daily.<br>• Deliver excellent customer service while addressing inquiries and resolving concerns.<br>• Utilize multi-line phone systems efficiently to manage call volume.<br>• Maintain accurate records of customer interactions and appointment bookings.<br>• Collaborate with team members to achieve departmental goals.<br>• Uphold professionalism and courteous communication in all customer interactions.<br>• Adapt to a flexible schedule, ensuring availability during required hours.

• Previous experience in receptionist duties or customer service roles.<br>• Proficiency in managing multi-line phone systems, including switchboards with up to 10 lines.<br>• Strong ability to handle inbound and outbound calls effectively.<br>• Excellent communication skills and a detail-oriented approach.<br>• Proven track record of meeting appointment-setting goals or similar metrics.<br>• Ability to work independently and as part of a team.<br>• Availability to work Tuesday through Saturday, with Saturday being mandatory.<br>• High level of organizational skills to manage call flow and scheduling.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>