<p>Are you passionate about delivering exceptional customer service and creating memorable experiences? Do you thrive in solving problems, connecting with customers, and ensuring satisfaction at every touchpoint? Our client is seeking a dedicated Customer Experience Specialist to join their team. This opportunity allows you to make an impact by enhancing relationships and driving customer loyalty for a purposeful and growing organization.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the primary point of contact for customers, handling inquiries via phone, email, and other communication channels promptly and professionally.</li><li>Identify customer needs, resolve issues, and ensure customer satisfaction by providing solutions in a timely and efficient manner.</li><li>Follow up on customer concerns, actively listen, and ensure a seamless and positive experience throughout the process.</li><li>Maintain accurate records of customer interactions, feedback, and resolutions using CRM software or other tools.</li><li>Collaborate with internal teams to streamline workflows and suggest improvements in customer service procedures.</li><li>Nurture relationships with clients and customers, fostering loyalty and repeat business.</li><li>Represent the company’s values, policies, and messaging in all customer interactions to maintain its reputation and integrity.</li><li>Partner with coworkers and management to meet shared goals, ensuring the best possible customer experience.</li></ul><p><br></p>

<ul><li>1-2 years of experience in customer service, client relations, or customer experience roles; specific industry experience is a plus.</li><li>Proficiency in CRM software, help desk tools, and Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).</li><li>Excellent verbal and written communication skills with strong interpersonal abilities.</li><li>Ability to analyze customer issues, think critically, and resolve problems effectively.</li><li>Strong attention to detail, multitasking abilities, and excellent time management.</li><li>High school diploma or equivalent required; additional certifications or degrees (e.g., in business, communications) are a plus.</li><li>Positive, patient, and customer-focused mindset with a desire to go above and beyond.</li><li>Ability to work effectively in a collaborative team environment.</li></ul><p><br></p>

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>