<p>A growing <strong>technology solutions company</strong> in Escondido is seeking a <strong>Customer Service Representative</strong> to join their dynamic support team. This organization develops software and hardware solutions for businesses across the U.S., and they’re looking for someone who can deliver an exceptional client experience while supporting technical inquiries. If you thrive in a fast-paced, tech-focused environment and enjoy helping customers solve problems, this is a great opportunity to grow your career within a respected and forward-thinking company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond promptly to customer inquiries via phone, email, and live chat.</li><li>Troubleshoot basic software or hardware issues and escalate to Tier 2 support when necessary.</li><li>Process product orders, replacements, and returns with accuracy and professionalism.</li><li>Document client interactions using a <strong>CRM system</strong> (Salesforce or HubSpot).</li><li>Provide product education and onboarding support for new customers.</li><li>Collaborate with the technical support and sales teams to ensure customer satisfaction.</li><li>Track customer feedback and assist in service improvement initiatives.</li></ul>

<ul><li>2+ years of customer service or technical support experience, preferably in <strong>technology or SaaS</strong>.</li><li>Strong communication and problem-solving skills.</li><li>Proficiency in <strong>Microsoft Office Suite</strong> and experience using <strong>CRM platforms</strong>.</li><li>Ability to explain technical information in a customer-friendly manner.</li><li>Detail-oriented, patient, and adaptable in a fast-paced setting.</li><li>High school diploma or equivalent; college coursework in business or technology preferred.</li></ul><p><br></p>

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