<p>Our client is seeking a dedicated Bilingual Customer Experience Specialist to provide top-tier service and support to a diverse range of customers. In this role, you will act as a key resource for resolving issues, answering inquiries, and ensuring customer satisfaction in multiple languages. You will collaborate across teams to deliver a seamless customer experience while addressing needs with efficiency and professionalism. The ideal candidate is fluent in both English and Spanish and excels at problem-solving, communication, and multitasking in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Deliver exceptional customer service via phone, email, live chat, or other communication channels in (English and Spanish)</li><li>Respond to customer inquiries and resolve issues promptly with professionalism and empathy.</li><li>Communicate complex information effectively across different languages to ensure customer understanding.</li><li>Collaborate with internal teams to escalate and resolve customer concerns efficiently.</li><li>Document customer interactions within CRM systems and ensure accurate records are maintained.</li><li>Collect and analyze customer feedback to identify areas for service improvement.</li><li>Stay current on company product information, services, and policies to provide accurate guidance.</li></ul><p><br></p>

<ul><li>Proven experience in customer experience, customer support, or a related role.</li><li>Fluency (written and verbal) in both English and Spanish with demonstrated proficiency in both business and conversational contexts </li><li>Strong communication, interpersonal, and problem-solving skills.</li><li>Proficiency in Microsoft Office Suite and customer support tools (e.g., CRM systems).</li><li>Ability to work in a fast-paced environment and manage multiple tasks efficiently.</li></ul><p><strong>Preferred Qualifications:</strong></p><ul><li>High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.</li><li>Experience in customer service roles, particularly with bilingual communication.</li><li>Familiarity with call center operations or client-facing roles focused on customer satisfaction.</li><li>Knowledge or experience with enhancing customer experiences through technology.</li></ul><p><br></p>

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