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9 results for Customer Service Manager in Westborough, MA

Customer service representative

Northborough, MA
onsite
Permanent / Full Time
52000 - 60000 USD / Yearly
We are looking for a detail-oriented Customer Service Representative to support customers and internal teams from our Northborough, Massachusetts location. This role combines customer communication, order coordination, and record accuracy in a regulated environment, with a strong focus on timely service and dependable follow-through. The ideal candidate brings experience handling customer requests, processing orders, and maintaining organized documentation while working closely with sales, shipping, and operations. Responsibilities:• Build a strong understanding of company products, service workflows, order procedures, and quality standards to provide accurate support.• Assist assigned customer accounts by answering questions related to products, order progress, shipment updates, and general service needs.• Enter customer orders, quotations, invoices, and account details into company systems with a high level of accuracy and completeness.• Confirm item availability, share expected delivery timelines, and communicate delays, backorders, or supply concerns to customers and internal partners.• Review required prescriptions and supporting documents, ensuring records are complete and properly maintained.• Handle product return requests, create return authorizations in line with company policy, and document all related activity.• Record customer interactions, concerns, and resolutions thoroughly, addressing routine issues directly and escalating more complex matters when needed.• Coordinate with sales, shipping, and operations teams to support accurate fulfillment and consistent customer service outcomes.• For international account support, prepare shipments and manage export paperwork, customs documentation, freight coordination, and commercial invoice requirements for compliant delivery.• Contribute to outreach efforts, special assignments, workspace organization, and departmental coverage as business needs require.Northborough
2026-09-01T00:00:00Z

Customer Service Representative

Canton, MA
onsite
Temporary to Hire
18 - 19 USD / Hourly
We are looking for a Customer Service Representative to join a team in a contract role with the potential to become permanent. This position is ideal for someone who communicates clearly, stays organized in a fast-paced setting, and enjoys helping customers with order-related questions and service needs. The role supports daily customer interactions by phone while ensuring accurate information is entered and updated in internal systems. Responsibilities: • Respond to incoming customer calls professionally and provide timely support for questions, concerns, and service requests. • Place outbound calls as needed to follow up on customer inquiries, confirm details, and resolve open issues. • Enter customer orders accurately and verify information to support efficient processing. • Maintain detailed records of conversations, requests, and updates within internal systems. • Coordinate with internal teams to address order issues, service challenges, and customer escalations. • Deliver a positive customer experience by listening carefully, identifying needs, and offering appropriate solutions. • Manage a steady call volume while maintaining accuracy, professionalism, and attention to detail.
2026-09-10T00:00:00Z

Customer Service Representative

Billerica, MA
onsite
Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for a Customer Service Representative to join our team in Billerica, Massachusetts in an onsite contract-to-permanent role. This position supports service and sales operations by handling customer inquiries, coordinating administrative tasks, and keeping quote and order information accurate across multiple systems. The ideal candidate is comfortable in a fast-moving environment, can manage several priorities at once, and is eager to learn new processes with limited supervision. Responsibilities: • Support back-office service and sales activities by preparing and updating quotations for service work, depot requests, and customer orders. • Monitor open quotes and inquiries, follow up with customers or internal teams as needed, and close completed or expired records accurately. • Process customer and sales team requests, including order status updates, delivery information, tracking details, and general account support. • Enter and maintain information across Excel and internal customer management systems, ensuring data is routed to the correct teams and kept up to date. • Assist with return authorization activities by reviewing open cases, coordinating shipment-related steps, and resolving outdated records. • Respond to inbound customer contacts professionally while also supporting outbound follow-up related to quotes, service inquiries, and open opportunities. • Help the team stay organized by taking on clerical and administrative work that supports day-to-day operations in a high-volume setting.
2026-09-10T00:00:00Z

Customer Service Representative

Pawtucket, RI
onsite
Permanent / Full Time
50000 - 52000 USD / Yearly
We are looking for a Customer Service Representative to support order management, customer communication, and quote preparation from our Pawtucket based client. This role is ideal for someone who thrives in a fast-paced setting, stays organized across multiple priorities, and takes pride in delivering responsive, accurate service. The position works closely with internal teams and customers to address questions, resolve concerns, and help strengthen ongoing business relationships. Responsibilities:• Manage incoming customer orders with a high level of accuracy and ensure each request is entered and updated promptly.• Prepare pricing quotes and related customer documentation within expected turnaround times.• Coordinate with cross-functional teams to confirm order details, maintain data accuracy, and support smooth processing.• Partner with logistics and operations staff to help keep shipments and deliveries on schedule.• Support issue resolution efforts by assisting with follow-up actions and communicating updates clearly to customers.• Maintain customer account information, respond to inquiries professionally, and foster strong ongoing relationships.• Review inventory information and customer demand activity to help address availability questions and order status concerns.• Track open orders and backlogs, escalating concerns when needed to help meet service expectations.• Contribute to a cooperative team environment while assisting with additional projects and administrative tasks as assigned
2026-09-03T00:00:00Z

Customer Service Representative

Taunton, MA
onsite
Temporary / Contract
18.2115 - 21.087 USD / Hourly
We are looking for a Customer Service Representative to support a busy service team in Taunton, Massachusetts. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, managing high-volume communication, and keeping order information accurate. The person in this role will serve as a key point of contact for incoming inquiries while delivering prompt, detail-focused service across phone-based interactions. Responsibilities: • Respond to inbound customer calls with accuracy and a strong service mindset. • Place outbound calls as needed to follow up on requests, clarify details, or provide updates. • Enter customer orders into the system carefully, ensuring information is complete and correct. • Address service questions, resolve routine issues, and escalate more complex concerns when appropriate. • Maintain clear records of customer interactions, requests, and order-related activity. • Support daily call center operations by managing multiple inquiries efficiently and meeting response expectations.
2026-09-09T00:00:00Z

Customer Service Representative

Andover, MA
onsite
Temporary to Hire
19.95 - 23.1 USD / Hourly
We are looking for a Customer Service Representative to join a team in Andover, Massachusetts and provide responsive, high-quality support to clients and internal partners. This contract position with permanent potential is ideal for someone who enjoys managing customer interactions, keeping records accurate, and working closely with sales to ensure a smooth order process. The role calls for strong communication skills, careful attention to detail, and confidence using Salesforce and Excel in a fast-paced environment. Responsibilities: • Respond to inbound customer inquiries by phone and email with professionalism, accuracy, and a solutions-focused approach. • Enter and update customer orders, account details, and service information while maintaining precise records in company systems. • Partner with the sales team to coordinate customer needs, resolve issues, and support timely follow-up on open requests. • Manage client interactions throughout the service process, ensuring concerns are addressed and expectations are met. • Make outbound calls as needed to provide updates, gather information, or assist with order and account follow-up. • Use Salesforce and Excel to track activity, maintain documentation, and support reporting or customer account management. • Review entered information for completeness and accuracy to reduce errors and improve the overall customer experience.
2026-08-27T00:00:00Z

Customer Operations Specialist

Newton, MA
onsite
Permanent / Full Time
55000 - 65000 USD / Yearly
*CUSTOMER OPERATIONS - Our client is seeking a team-oriented individual to join their in-house customer service operations. The role includes responsibilities such as ensuring timely and cost-effective product delivery, managing shipping or delivery issues, and effective communication with impacted parties. Tasks will also include order processing, shipping logistics, customer support, inventory coordination, warehouse communication, data analysis, and cross-functional collaboration. The ideal candidate will be able to excel in a non-structured work environment-friendly approach. If this sounds like you, we should chat! - Bachelor's Degree in Business, Finance, or related discipline, required - Excellent written and verbal communication skills - Technical proficiency using Microsoft Office Suite
2026-09-02T00:00:00Z

Customer Service Representative- Personal-Lines Insurance

Hingham, MA
onsite
Permanent / Full Time
65000 - 70000 USD / Yearly
We are looking for a dedicated Personal Lines Customer Service Representative to support clients and internal teams from our Hingham, Massachusetts office. In this role, you will manage daily service needs for personal insurance accounts while helping ensure responsive, accurate communication with policyholders and carrier partners. This opportunity is ideal for someone who enjoys balancing client support, policy administration, and coverage coordination in a fast-paced agency setting. Responsibilities: • Manage an assigned portfolio of personal insurance accounts, including home, automobile, umbrella, and other individual coverage types. • Handle service requests such as endorsements, cancellations, reinstatements, and policy updates with a high level of accuracy and timeliness. • Review upcoming renewals, evaluate existing coverage, and help identify adjustments that align with clients’ changing insurance needs. • Work directly with insurance carriers to request pricing, complete transactions, address service issues, and confirm suitable coverage options. • Respond to client questions professionally and provide clear guidance on policy details, coverage changes, and account activity. • Support producers and account management staff by maintaining organized records and assisting with ongoing account servicing tasks. • Use agency management platforms and carrier systems to document activity, process policy administration work, and keep account information current.
2026-08-28T00:00:00Z

Client Services Assistant/Legal Support Specialist

Boston, MA
onsite
Permanent / Full Time
75000 - 85000 USD / Yearly
We are looking for an experienced and service-oriented individual to support front-of-house operations and administrative workflows in our office. This position plays a key role in creating a welcoming experience for clients and visitors while helping attorneys and business teams stay organized and prepared. The ideal candidate is comfortable balancing reception responsibilities with detailed administrative work in a fast-paced legal or business services environment. Responsibilities: • Welcome clients, guests, and visitors, maintain visitor records, and ensure the reception area operates efficiently throughout the day. • Manage incoming telephone traffic by answering calls promptly, directing inquiries to the appropriate contacts, and handling communications with care. • Coordinate room reservations and meeting arrangements, including scheduling conference spaces and organizing catering, technology, and required materials. • Assign workspace or office accommodations for visiting personnel and confirm all arrangements are prepared before arrival. • Provide administrative support through preparation of expense documentation, payment-related requests, and business intake or matter-related materials. • Assist with calendar coordination and travel planning to support attorneys or internal stakeholders with changing schedules and priorities. • Prepare, review, and assemble documents, mailings, and presentation binders while maintaining accurate electronic files and organized records. • Monitor details closely across high-volume tasks, helping ensure written materials, logistics, and administrative processes are completed accurately and on time.
2026-08-13T00:00:00Z