We are looking for an experienced IT Security Specialist to join our team in Cambridge, Massachusetts. This Contract-to-permanent position offers an exciting opportunity to work in a dynamic environment where you will play a key role in safeguarding systems and networks. The ideal candidate will bring a strong background in system or network administration, coupled with hands-on security expertise and a proactive mindset.<br><br>Responsibilities:<br>• Monitor and respond to high-severity security alerts, ensuring swift and effective incident resolution.<br>• Collaborate with cross-functional teams to analyze and remediate security vulnerabilities across Linux, Unix, and Windows environments.<br>• Develop and implement security policies and procedures tailored to organizational needs, addressing gaps in the current framework.<br>• Utilize tools such as CrowdStrike, Splunk, and Tenable to conduct vulnerability assessments and enhance threat detection.<br>• Perform scripting tasks using PowerShell to automate security processes and improve system efficiency.<br>• Investigate and differentiate between true and false positive security detections, documenting findings and resolutions.<br>• Provide guidance and support to end users, including faculty, staff, and students, ensuring secure access to systems and data.<br>• Manage and secure virtual environments using VMware and cloud platforms such as Azure and AWS.<br>• Conduct regular audits and assessments to ensure compliance with cybersecurity standards and best practices.<br>• Act as a self-starter in handling diverse security projects and challenges without relying on predefined scripts.
We are looking for a skilled Tier II/III Remote Help Desk specialist to join our team on a contract basis. In this role, you will provide expert-level technical support to resolve complex issues for a diverse client base. Working remotely, you will handle tickets efficiently while delivering top-notch customer service and maintaining a high level of attention to detail.<br><br>Responsibilities:<br>• Provide Tier II and III technical support for a variety of software, hardware, and network-related issues.<br>• Troubleshoot and resolve problems with Microsoft 365 applications, including SharePoint and Windows systems.<br>• Administer and manage Entra ID (Azure AD), user access, and shared folder permissions.<br>• Diagnose and address network performance concerns, including latency and access point issues, with a focus on Cisco Meraki.<br>• Configure and troubleshoot Outlook mailboxes, delivery issues, and account access.<br>• Assist with software deployment, licensing, and device connectivity challenges.<br>• Escalate high-priority or complex tickets to appropriate teams or stakeholders when necessary.<br>• Provide clear and detailed communication to end-users, ensuring a positive support experience.<br>• Contribute to small-scale projects and offer assistance with advanced-level tickets.<br>• Maintain accurate records of support activities using ticketing systems and remote support tools.
