We are looking for a Network Operations Specialist to join our dynamic team in Philadelphia, Pennsylvania. This role is essential to ensuring seamless network connectivity and maintaining high-performance infrastructure across various sites. The ideal candidate will bring expertise in network management, troubleshooting, and vendor coordination, contributing to the stability and growth of mission-critical systems.<br><br>Responsibilities:<br>• Plan and execute network expansion projects, site relocations, and technology upgrades to enhance infrastructure capabilities.<br>• Manage the provisioning of private and public circuits, collaborating with telecom carriers and engineering teams to ensure timely delivery and diversity.<br>• Perform circuit acceptance testing with engineering teams and validate network performance using enterprise monitoring tools.<br>• Act as the first responder to service issues, investigating and escalating problems to carriers or internal teams as needed.<br>• Monitor and resolve carrier trouble tickets, ensuring minimal downtime and adherence to service-level agreements.<br>• Maintain detailed circuit inventory records, including bandwidth, SLAs, and circuit identifiers, for accurate tracking.<br>• Communicate regularly with technical peers and management regarding network performance, procurement updates, and issue resolutions.<br>• Provide after-hours support and participate in on-call rotations to address urgent network needs.<br>• Collaborate with infrastructure teams to support daily operations and ongoing projects.
<p>The Data Operations & Automation Specialist is responsible for optimizing the use of internal and external data across the organization’s core financial systems. This role manages data exchanges, ensures seamless integration with third-party platforms, and supports the development of business intelligence (BI) solutions. The Specialist leads automation initiatives, oversees accurate and timely reporting, and provides technical expertise to enable data-driven decision-making across the organization.</p><p><br></p><p>Essential Duties & Responsibilities</p><ul><li>Oversee and support the organization’s core financial system, including monitoring performance, resolving issues, and ensuring compliance with security standards.</li><li>Serve as the primary point of contact for users, providing guidance, troubleshooting, and technical expertise.</li><li>Lead the implementation of Robotic Process Automation (RPA) and Digital Process Automation (DPA), including process discovery, scripting, testing, deployment, and support.</li><li>Collaborate with cross-functional teams to analyze data and processes, supporting data-driven decision-making.</li><li>Develop, automate, and maintain BI reporting solutions to provide actionable insights.</li><li>Identify opportunities for automation and streamline manual processes through scripting and system enhancements.</li><li>Manage data transfers and integrations between core systems, third-party applications, and internal platforms.</li><li>Support and maintain SQL databases for server-based applications.</li><li>Test and maintain disaster recovery processes to ensure business continuity.</li><li>Assist in evaluating, testing, and deploying new hardware and software systems.</li><li>Partner with departments to design and deploy reports and dashboards that enhance operational efficiency.</li></ul><p><br></p>
<p>We are looking for a dedicated Payroll Specialist to join our team in Nazareth, Pennsylvania. This is a Contract-to-long-term position that offers the opportunity to contribute to payroll administration and HR functions in a supportive and collaborative environment. The ideal candidate will bring strong attention to detail, self-motivation, and expertise in managing payroll processes while assisting in recruiting and onboarding activities.</p><p><br></p><p>Responsibilities:</p><p>• Process full-cycle payroll for employees in compliance with company policies and regulatory requirements.</p><p>• Handle multi-state payroll operations, ensuring accuracy and timely execution.</p><p>• Utilize ADP Workforce Now for payroll management and reporting.</p><p>• Manage payroll for a workforce exceeding 500 employees, maintaining precise records and documentation.</p><p>• Support HR functions such as recruiting and onboarding new employees.</p><p>• Maintain and update employee payroll records with high accuracy.</p><p>• Collaborate with other departments to address payroll-related inquiries and resolve discrepancies.</p><p>• Ensure adherence to federal, state, and local payroll regulations.</p><p>• Assist with the implementation and use of payroll systems, including Paylocity and Central Reach.</p><p>• Continuously seek process improvements to enhance efficiency in payroll operations.</p>
<p>We are looking for an Accounting Specialist to join a team in Palmyra, New Jersey. This is a contract position ideal for individuals with a strong background in accounts payable, accounts receivable, and general accounting functions. The role offers an excellent opportunity to contribute your expertise to a dynamic and detail-oriented environment.</p><p><br></p><p>Responsibilities:</p><p>• Process and manage accounts payable transactions, ensuring accuracy and compliance with company policies.</p><p>• Handle accounts receivable tasks, including invoicing and payment tracking.</p><p>• Prepare and execute billing functions in a timely and accurate manner.</p><p>• Perform account reconciliations to maintain financial accuracy and resolve discrepancies.</p><p>• Support various accounting functions, including journal entries and financial reporting.</p><p>• Collaborate with team members to ensure smooth financial operations.</p><p>• Maintain organized and up-to-date financial records.</p><p>• Assist in audits and provide necessary documentation as required.</p><p>• Ensure compliance with relevant financial regulations and standards.</p>
<p>We are looking for an experienced Payroll Specialist to join our team in Allentown, Pennsylvania. This opportunity requires a detail-oriented individual with a strong background in managing payroll operations for large organizations. If you have expertise in full-cycle payroll and are familiar with Paychex or Paycor systems, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Manage and process full-cycle payroll operations, ensuring accuracy and compliance with company policies.</p><p>• Handle payroll for over 500 employees, addressing any discrepancies and ensuring timely payments.</p><p>• Utilize Paychex or Paycor systems to execute payroll tasks efficiently.</p><p>• Maintain and update payroll records, including employee information and tax documentation.</p><p>• Collaborate with HR and accounting teams to resolve payroll-related issues.</p><p>• Ensure compliance with federal, state, and local regulations governing payroll.</p><p>• Generate detailed payroll reports and provide insights to management.</p><p>• Assist with audits and ensure payroll processes align with best practices.</p><p>• Address employee inquiries related to payroll in a thorough and timely manner.</p>
<p>We are looking for an experienced Payroll Specialist to join a team in Newark, Delaware. In this role, you will ensure accurate and compliant payroll processing for a large workforce while supporting benefits administration and adhering to multi-state regulations. This is a Contract position that offers an opportunity to contribute to a dynamic and detail-oriented environment.</p><p><br></p><p>Responsibilities:</p><p>• Process full-cycle payroll for over 500 employees, ensuring accuracy and compliance with federal, state, and local regulations.</p><p>• Handle multi-state payroll operations, addressing specific requirements for various jurisdictions.</p><p>• Maintain and update employee payroll records in systems such as ADP Workforce Now or similar platforms.</p><p>• Reconcile payroll data and resolve discrepancies to ensure precise reporting.</p><p>• Collaborate with HR and Finance teams to manage benefits administration.</p><p>• Generate and distribute payroll reports, supporting audits and compliance reviews.</p><p>• Ensure adherence to confidentiality standards in managing sensitive employee data.</p><p>• Assist with tax filings and deductions, ensuring alignment with applicable laws.</p><p>• Respond to employee inquiries regarding payroll and benefits in a timely manner.</p><p>• Stay informed about changes in payroll laws and regulations to maintain compliance.</p>
Our client is seeking a detail-oriented Accounts Receivable Specialist (A/R) to join their team in Manville, New Jersey. In this contract to permanent position, you will play a key role in managing financial operations, ensuring accurate billing, and maintaining inventory controls. This is an excellent opportunity for a motivated individual to contribute to the efficiency and success of the accounting department. <br> This role is fully onsite <br> Accounts Receivable Responsibilities: • Process and record accounts receivable transactions accurately using accounting software systems. • Prepare and submit electronic and manual billing for services, ensuring timely and precise documentation. • Assist with cash and check handling, including recording daily deposits and maintaining secure storage of funds. • Respond to financial inquiries from staff, providing clear and timely information while resolving pending issues. • Collaborate with team members to support departmental goals and workloads, offering training and guidance to new employees. • Manage inventory processes by categorizing supplies and food items, maintaining stock levels, and conducting periodic audits. • Research cost-effective purchasing options to optimize organizational savings and oversee payment coordination. • Establish and enforce inventory control measures, ensuring security and compliance with agency policies. • Act as a resource and leader within the finance department, stepping in as needed during the absence of senior staff. • Generate and analyze financial reports to support decision-making and improve operational efficiency.
<p>65,000 - 75,000</p><p><br></p><p>benefits:</p><ul><li>medical</li><li>dental</li><li>vision</li><li>paid time off</li><li>401k</li></ul><p><br></p><p>We are looking for a detail-oriented Legal Billing Specialist to join an established team in the Hamilton, New Jersey area. In this role, you will be responsible for managing billing processes, ensuring accuracy in invoicing, and maintaining compliance with established procedures. This position requires a strong understanding of billing systems and excellent organizational skills.</p><p><br></p><p>TO APPLY: If you are already in contact with a Robert Half Recruiter, please share the reference # for this posting with them via email. If you are not currently being represented by a Robert Half Recruiter, please call Therese Grana at 609-252-9393.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and issue accurate invoices in accordance with organizational and client guidelines.</p><p>• Monitor and manage billing collections to ensure timely payments.</p><p>• Review and reconcile billing statements for discrepancies and errors.</p><p>• Utilize computerized billing systems to streamline processes and maintain records.</p><p>• Collaborate with internal teams to address billing inquiries and resolve issues promptly.</p><p>• Maintain compliance with legal and financial regulations related to billing practices.</p><p>• Generate reports and provide updates on billing activities to relevant stakeholders.</p><p>• Identify opportunities for improving efficiency in billing operations.</p>
<p>We are looking for an experienced Accounts Payable Specialist in the Middlesex County, NJ area. In this role you will be responsible for full cycle accounts payable, invoice processing, check runs, assisting with month end close, and more. If you have 2+ years of accounts payable experience and are looking to grow your career, this might be the opportunity for you!</p><p><br></p><p>Responsibilities:</p><p>• Manage the accounts payable function, including processing and coding invoices accurately.</p><p>• Execute weekly check runs, ensuring timely payment checks.</p><p>• Prepare and distribute checks to vendors, maintaining proper documentation.</p><p>• Review and approve invoices for payment, ensuring compliance with company policies.</p><p>• Enter invoices into the system and reconcile accounts to facilitate payments.</p><p>• Assist with month-end close activities to ensure accurate financial reporting.</p><p>• Collaborate with team members to maintain seamless operations and resolve discrepancies.</p>
<p>We are looking for a detail-oriented Accounts Payable Specialist to join our team in Western Monmouth County, New Jersey. This Contract to potential long-term position involves overseeing the full cycle of accounts payable operations, ensuring accuracy, compliance, and efficiency in processing vendor invoices and payments. This role requires strong organizational skills and a commitment to maintaining effective communication with vendors and internal departments.</p><p><br></p><p>Responsibilities:</p><p>• Set up new vendors and subcontractors in the accounting system, requesting W-9 forms as needed.</p><p>• Generate and maintain weekly accounts payable aging reports to track outstanding balances.</p><p>• Prepare and conduct weekly check runs, ensuring timely and accurate payment processing.</p><p>• Update and manage tax records in alignment with company policies and regulatory standards.</p><p>• Perform monthly vendor account reconciliations to resolve discrepancies and maintain accuracy.</p><p>• Review and reconcile Travel & Expense (T& E) reports, ensuring compliance with company guidelines.</p><p>• Collaborate with vendors and internal teams to address invoice issues, missing documentation, or payment inquiries.</p><p>• Support month-end closing activities by assisting with necessary reconciliations and reporting.</p><p>• Process payroll for 1099 employees, ensuring accuracy and adherence to relevant regulations.</p>
<p>We are looking for a dedicated Commercial Portfolio Specialist to join our team in Whitehouse Station, New Jersey. This role involves managing a portfolio of commercial clients, assessing credit risk, and ensuring smooth lending operations. The ideal candidate will bring expertise in financial analysis and a proactive approach to client relationship management.</p><p><br></p><p>HYBRID SCHEDULE + Excellent benefits (Medical, Dental, 401k w match). Apply today! </p><p><br></p><p>Responsibilities:</p><p>• Conduct annual risk assessments for commercial clients, managing approximately five reviews per month.</p><p>• Evaluate financial documents such as sales receipts and tax returns to analyze credit risk and ensure compliance.</p><p>• Perform credit reviews and underwriting tasks to support lending decisions.</p><p>• Travel as needed to conduct site reviews and build strong client relationships.</p><p>• Collaborate with other departments to address loan modifications requested by clients.</p><p>• Manage a portfolio of clients while maintaining high-quality service and operational efficiency.</p><p>• Support the implementation of loan changes and ensure all adjustments align with organizational policies.</p>
The IT Apple Support and End User Support detail oriented is responsible for deploying, configuring, maintaining, and supporting Apple macOS devices across the organization. This role ensures seamless onboarding, optimal performance, and secure Apple hardware and software operation. The specialist will be the subject matter expert (SME) for macOS environments and collaborate with cross-functional teams to support end-user productivity and IT compliance. Additionally, the specialist provides training to end users and IT staff on macOS systems and tools. <br> Primary duties/responsibilities: Manage MacBook devices using tools like Apple Business Manager. Regularly review and enhance the build and configuration processes while providing best practices for updates and patch management. Offer live support through phone, chat, or email. Build strong relationships with customers by sharing a passion for Apple products. Collaborate with team members and participate in training sessions to improve technical skills. Assist in creating online support experiences for Apple, including editing content and designing user interfaces. Maintain and update deployment workflows to align with OS upgrades and security policies. Automate provisioning processes for new hires and device refresh cycles. Provide Level 2 and Level 3 support for macOS-related incidents, such as OS issues, application crashes, network connectivity, and hardware diagnostics. Troubleshoot Apple peripherals (e.g., Magic Mouse, keyboards, AirPods) and software (e.g., Safari, Mail, iWork, Microsoft 365). Support remote users via MDM tools and remote desktop platforms. Ensure that macOS devices meet enterprise security standards. Apply OS patches and security updates in coordination with IT security teams. Monitor compliance using endpoint management dashboards and audit logs. Track Apple hardware inventory, manage asset tags, and coordinate device returns and replacements. Maintain accurate records in ServiceNow or equivalent ITSM platforms. In addition to supporting the Apple environment, assist end users with company laptops. Perform incident ticket processes, responding to assigned tickets (routine and urgent) within the timeframe specified by the service level agreement and working through issues to resolution. Maintain appropriate documentation within the incident system as determined
<p>We are looking for a detail-oriented Accounts Payable Clerk to join our team in Woodbridge, New Jersey. This role is ideal for someone with a strong foundation in accounting principles and proficiency in Microsoft Excel. </p><p><br></p><p>Responsibilities:</p><p>• Process accounts payable invoices with accuracy and efficiency</p><p>• Perform vendor reconciliations to maintain accurate financial records.</p><p>• Prepare check requests</p><p>• Conduct research on purchase accruals during mid-year and year-end</p><p>• Update vendor remittance addresses and refer necessary changes for approval.</p><p>• Collaborate with vendor relations specialists to ensure continuity in operations during team absences.</p><p><br></p>
<p>Robert Half is looking for a dedicated Accounts Payable Specialist to manage the full lifecycle of invoices across multiple entities for our dynamic client. This Accounts Payable Specialist role involves ensuring accurate processing, timely payments, and smooth month-end close activities while maintaining compliance with company policies. The ideal candidate will possess strong expertise in accounts payable operations, proficiency with Microsoft Dynamics or similar platforms, and a proactive approach to improving processes.</p><p><br></p><p>Responsibilities:</p><ul><li>Process and accurately code 100+ invoices weekly using Microsoft Dynamics.</li><li>Ensure timely and compliant payments by adhering to internal approval workflows.</li><li>Reconcile vendor statements and resolve discrepancies efficiently.</li><li>Prepare reconciliations and schedules to support monthly accounts payable close.</li><li>Track 1099 vendors and assist with year-end reporting requirements.</li><li>Collaborate with vendors and internal teams to address billing inquiries and issues.</li><li>Handle intercompany accounts payable activities within a multi-entity structure.</li><li>Identify and propose process improvements to enhance accuracy and reduce manual tasks.</li></ul>
<p>We are looking for an Accounts Payable Specialist in the Middlesex County, NJ area. In this role you will be responsible for full cycle accounts payable, invoice processing, payment processing, reconciliations, and vendor communication. If you have 1+ years of accounts payable experience and are looking for a new opportunity, this might be the right fit for you!</p><p><br></p><p>A Bachelor's Degree in Accounting or Finance is required. </p><p><br></p><p>Responsibilities:</p><p>• Process vendor invoices promptly and ensure compliance with established payment guidelines.</p><p>• Handle vendor payback requests efficiently, adhering to approval thresholds and timelines.</p><p>• Reconcile vendor accounts and address discrepancies to maintain accurate financial records.</p><p>• Prepare and submit check requests with all necessary documentation for vendor payments.</p><p>• Process stop payment requests by coordinating with the accounts payable audit team.</p>
<p>Robert Half is in search of an Administrative Analyst to join our team in the health insurance industry, based in the Greater Philadelphia area. This Administrative Analyst role will involve managing and processing surety bonds needs for clients, facilitating information exchange, and maintaining accurate records. You will act as a liaison between clients, underwriters, and bondholders, ensuring all bond-related processes adhere to industry regulations.</p><p><br></p><p>Responsibilities:</p><ul><li>Collaborate with team members to address accounts that require support in initiating bond release processes.</li><li>Ensure all client documentation is maintained with accuracy throughout every stage of the release.</li><li>Oversee the preparation and processing of replacement or release letters, with close attention to each surety’s unique requirements.</li><li>Record all communications, including written and verbal exchanges, to maintain a thorough correspondence history.</li><li>Execute consistent written and verbal follow-ups with obligees to obtain release confirmations, and provide clients with status updates under the guidance of the Exoneration Specialist.</li><li>Keep the database of obligee contacts current and well-organized.</li><li>Monitor and manage ongoing exoneration efforts using a detailed spreadsheet, ensuring all open and completed cases are accurately tracked for reporting.</li></ul><p><br></p><p><br></p>
We are looking for an experienced Business Analyst to join our team on a long-term contract basis in Egg Harbor Township, New Jersey. This role is ideal for a highly skilled, detail-oriented individual with a strong background in gathering requirements, process mapping, and documentation. The position involves collaborating with diverse stakeholders to translate business needs into actionable solutions.<br><br>Responsibilities:<br>• Analyze and document business processes, workflows, and requirements to identify areas of improvement.<br>• Create detailed process maps and data flow diagrams using Visio to support project goals.<br>• Collaborate with non-technical end users to gather and translate their needs into structured business requirements.<br>• Work closely with cross-functional teams to support technology modernization and automation initiatives.<br>• Utilize tools within the Microsoft stack, such as Power BI and Azure, to enhance data analysis and project outcomes.<br>• Facilitate meetings and discussions with stakeholders to ensure alignment on project objectives.<br>• Conduct gap analyses to identify discrepancies between current and desired business states.<br>• Provide documentation and insights necessary for agile scrum development processes.<br>• Support call center operations by analyzing customer service workflows and recommending improvements.<br>• Ensure all deliverables are compliant with organizational standards and project timelines.
We are looking for a highly skilled Business Analyst with expertise in CCH Axcess to join our team in Iselin, New Jersey. In this role, you will serve as the primary subject matter expert for the platform, driving system enhancements, process optimization, and data integration efforts. This is a long-term contract position offering an excellent opportunity to collaborate across teams and contribute to the success of tax operations and enterprise automation strategies.<br><br>Responsibilities:<br>• Act as the subject matter expert for CCH Axcess, managing modules like Tax, Practice, Workflow, and Document.<br>• Translate business requirements into system-specific configurations and enhancements to improve tax workflows.<br>• Collaborate with internal teams and external vendors to ensure stable platform performance and compliance.<br>• Conduct process analysis to identify inefficiencies and recommend automation opportunities.<br>• Develop detailed documentation including process maps, data flow diagrams, and system requirements.<br>• Support the integration of CCH Axcess with other enterprise systems, ensuring seamless data transfers.<br>• Analyze operational data to create reports and dashboards that monitor workflow performance and user adoption.<br>• Define and track KPIs for platform modules while identifying trends to guide improvements.<br>• Ensure all data and integrations comply with governance, security, and confidentiality standards.<br>• Foster collaboration between tax, technical, and compliance teams to align enterprise strategies.
<p>We are seeking a highly skilled Sage X3 Techno-Functional Consultant to support and enhance our ERP ecosystem. This individual will serve as a bridge between IT and business operations—leveraging both technical and functional expertise to design, configure, and support Sage X3 modules across finance, manufacturing, supply chain, and distribution.</p><p> </p><p> </p><p><br></p><p>Key Responsibilities</p><ul><li>Collaborate with business stakeholders to analyze requirements, document business processes, and translate them into Sage X3 configurations and customizations.</li><li>Configure Sage X3 modules (Finance, Distribution, Manufacturing, Supply Chain, etc.) to meet functional needs.</li><li>Develop and support technical components including scripts, reports, integrations (via Web Services, APIs), and user interfaces.</li><li>Troubleshoot and resolve system issues—both functional and technical.</li><li>Manage upgrades, patches, and environment migrations ensuring minimal disruption to operations.</li><li>Create user documentation, SOPs, and deliver training to end users and support teams.</li><li>Partner with third-party vendors and internal IT teams to ensure system integrity and performance.</li><li>Provide hands-on support during implementation, testing (UAT, regression), and go-live phases.</li></ul><p> </p><p> </p><p><br></p>
<p><strong>Position Summary</strong></p><p>We are seeking a highly skilled and detail-oriented Senior Business Analyst to support the design, enhancement, and continuous improvement of our Global Portal<strong>.</strong> This role will partner closely with Product Management, IT, Operations, and Business Stakeholders to define and deliver solutions that drive exceptional digital experiences for our customers.</p><p>The ideal candidate has deep experience in end-to-end process mapping, requirements gathering and documentation, and translating business needs into clear, actionable user stories and use cases. The Sr. BA will play a pivotal role across the solution lifecycle—from ideation to implementation, testing, training, and post-launch support.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Elicit, analyze, and document business, functional, and non-functional requirements through workshops, stakeholder interviews, process analysis, and existing system reviews.</li><li>Create detailed current and future state process maps, identifying gaps, inefficiencies, and opportunities for automation and optimization.</li><li>Develop and maintain comprehensive use cases and process flows in collaboration with cross-functional teams.</li><li>Facilitate alignment between Product Management, Development, QA, and Stakeholders to ensure clear understanding of requirements and priorities.</li><li>Support User Acceptance Testing (UAT)/Operational Readiness Testing (ORT) through test case creation, execution support, and validation of requirements.</li><li>Lead or support training, knowledge transfer, and documentation efforts for internal users and external customers when needed.</li><li>Serve as a subject matter expert (SME) for the Global Portal, ensuring a cohesive and consistent customer experience across products and regions.</li><li>Partner with change management teams to ensure business readiness and successful adoption of portal enhancements.</li><li>Collaborate with Product and Program Managers to track delivery status, mitigate risks, and manage scope changes.</li></ul><p><br></p>
<p><strong>Business Analyst III (Contract) </strong></p><p><strong>Contract Length:</strong> 51 Weeks</p><p><strong>Work Arrangement:</strong> Onsite Philadelphia, PA </p><p><br></p><p><strong>Overview</strong></p><p>We are seeking an experienced <strong>Business Analyst III</strong> to join our team on a long-term contract assignment. This role serves as a strategic liaison between business stakeholders and the IT organization, ensuring that technical solutions effectively meet business objectives. The ideal candidate will possess strong analytical capabilities, excellent communication skills, and a deep understanding of both business processes and IT system functionality.</p><p><strong>Key Responsibilities</strong></p><ul><li>Act as the primary bridge between business units and IT teams to gather, clarify, and translate business needs into functional requirements.</li><li>Analyze business operations to identify strengths, weaknesses, and opportunities for process automation and efficiency improvements.</li><li>Support business process redesign efforts and produce detailed documentation for new technologies and workflows.</li><li>Translate high-level business requirements into clear functional specifications and manage updates or changes throughout the project lifecycle.</li><li>Educate IT teams on business goals, priorities, and strategic direction.</li><li>Facilitate communication and negotiations between business stakeholders and IT from initial requirement discussions through final implementation.</li><li>Stay informed about industry and technology trends and leverage this knowledge to propose innovative solutions that enhance organizational competitiveness.</li><li>Provide insights on potential buy-versus-build decisions for technology solutions.</li></ul><p><br></p>
<p><strong>Business Analyst I </strong></p><p><strong>Service Type:</strong> 53 Week Contract</p><p><strong>Location: </strong>Philadelphia, PA , 4x Onsite</p><p><br></p><p><br></p><p><strong>About the Role</strong></p><p>We are seeking a <strong>Business Analyst I</strong> to act as a critical liaison between business stakeholders and technical teams. This role ensures that new features and enhancements are delivered effectively, aligned with business objectives, and meet user needs. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a collaborative mindset.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as a bridge between product, engineering, QA, and operations teams to ensure alignment and shared understanding throughout the development lifecycle.</li><li>Collaborate closely with engineers from concept ideation to deployment, supporting UAT to confirm features meet business and technical requirements.</li><li>Capture and refine business requirements by working with cross-functional stakeholders.</li><li>Gather input to define product concepts and contribute to roadmap planning.</li><li>Author detailed, user-centric requirements and user stories to position development teams for success.</li><li>Lead and facilitate cross-functional working sessions to discover and prioritize platform capabilities.</li><li>Assist in executing pilots and trials, including post-trial measurement and reporting.</li><li>Provide functional and technical troubleshooting for existing applications and perform fixes/enhancements as needed.</li><li>Support data instrumentation and analytics, including collection and analysis of KPIs across platform capabilities.</li><li>Monitor feature progress, identify risks, and communicate updates to program and product leaders.</li></ul><p><br></p>
We are looking for a skilled iManage Subject Matter Expert and Business Analyst to join our team in Iselin, New Jersey. In this role, you will take ownership of the iManage platform, providing critical insights and solutions to optimize document management, workflows, and integrations across the organization. This is a long-term contract position, offering the opportunity to collaborate with cross-functional teams to drive innovation and ensure compliance in a dynamic environment.<br><br>Responsibilities:<br>• Act as the primary expert on the iManage platform, overseeing its configuration, architecture, and integration capabilities.<br>• Translate business needs into actionable enhancement requirements for iManage workflows and platform improvements.<br>• Monitor system updates and releases to ensure proactive adoption of new features and advancements.<br>• Collaborate with IT operations to maintain secure, stable, and compliant system performance.<br>• Gather and document requirements for optimizing document management workflows and metadata standards.<br>• Perform gap analyses to identify opportunities for automation and process improvements.<br>• Support testing, validation, and rollout of new iManage features and configurations.<br>• Partner with data teams to enable seamless integrations between iManage and enterprise systems.<br>• Analyze usage patterns and build dashboards to track system performance and user adoption.<br>• Ensure compliance with governance, security, and confidentiality standards for all platform workflows and integrations.
We are looking for a skilled and detail-oriented Business Analyst to contribute to the development and improvement of our Global Portal. In this role, you will work closely with diverse teams, including Product Management, IT, Operations, and Business Stakeholders, to create solutions that enhance the digital experience for customers. This is a long-term contract position based in Piscataway, New Jersey.<br><br>Responsibilities:<br>• Analyze and document business, functional, and non-functional requirements by conducting workshops, interviews, and system evaluations.<br>• Develop detailed process maps to identify inefficiencies, gaps, and opportunities for optimization and automation.<br>• Collaborate with cross-functional teams to create and maintain clear use cases and workflow diagrams.<br>• Facilitate alignment among Product Management, Development, QA, and Stakeholders to ensure mutual understanding of priorities and requirements.<br>• Support the testing phase by creating test cases, assisting in execution, and validating results during User Acceptance Testing.<br>• Provide training and knowledge transfer for both internal teams and external customers, ensuring seamless adoption of new features.<br>• Act as a subject matter expert for the Global Portal, ensuring consistency in customer experience across different regions and products.<br>• Partner with change management teams to prepare businesses for new portal enhancements and ensure successful implementation.<br>• Coordinate with Product and Program Managers to monitor project progress, address risks, and manage scope adjustments.
<p>A large academic institution is seeking a proactive and strategic <strong>Business Process Analyst</strong> to evaluate, optimize, and support business operations related to its <strong>Salesforce Service Cloud</strong> platform. This individual will work closely with department heads and stakeholders across multiple departments, providing insight and recommendations to improve student-facing services, advisor workflows, and internal processes.</p><p>This role will serve as a key bridge between business operations and technical development, helping to ensure the institution is making the most effective and efficient use of its Salesforce platform.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Evaluate existing workflows, procedures, and systems related to Salesforce Service Cloud</li><li>Conduct process mapping and gap analysis to identify inefficiencies and recommend improvements</li><li>Collaborate with department leaders to advise on optimal usage of Salesforce for case management, student support, knowledge management, and agent automation</li><li>Support the configuration and optimization of Service Cloud agents, case routing, and automation processes</li><li>Lead discovery sessions and conduct interviews with advisors, student support teams, and administrators to understand current-state operations</li><li>Research best practices in higher education, particularly in how academic advising and student services are delivered using CRM tools</li><li>Serve as a liaison between functional departments and the Salesforce technical team to translate business needs into system enhancements</li><li>Track and document recommendations, create standard operating procedures (SOPs), and assist in training efforts across departments</li><li>Support the broader implementation of Salesforce Service Cloud across academic and administrative units</li></ul><p><br></p>
