We are looking for a Network Operations Specialist to join our dynamic team in Philadelphia, Pennsylvania. This role is essential to ensuring seamless network connectivity and maintaining high-performance infrastructure across various sites. The ideal candidate will bring expertise in network management, troubleshooting, and vendor coordination, contributing to the stability and growth of mission-critical systems.<br><br>Responsibilities:<br>• Plan and execute network expansion projects, site relocations, and technology upgrades to enhance infrastructure capabilities.<br>• Manage the provisioning of private and public circuits, collaborating with telecom carriers and engineering teams to ensure timely delivery and diversity.<br>• Perform circuit acceptance testing with engineering teams and validate network performance using enterprise monitoring tools.<br>• Act as the first responder to service issues, investigating and escalating problems to carriers or internal teams as needed.<br>• Monitor and resolve carrier trouble tickets, ensuring minimal downtime and adherence to service-level agreements.<br>• Maintain detailed circuit inventory records, including bandwidth, SLAs, and circuit identifiers, for accurate tracking.<br>• Communicate regularly with technical peers and management regarding network performance, procurement updates, and issue resolutions.<br>• Provide after-hours support and participate in on-call rotations to address urgent network needs.<br>• Collaborate with infrastructure teams to support daily operations and ongoing projects.

• Proven experience in managing 24/7 mission-critical IT infrastructure environments.<br>• Strong coordination skills for working with vendors and internal teams to maintain connectivity across multi-site networks.<br>• In-depth knowledge of Layer 2 and Layer 3 connectivity mediums such as Ethernet and Point-to-Point.<br>• Familiarity with firewall technologies and security practices.<br>• Proficiency in using tools like SolarWinds Orion, WhatsUp Gold, and Cisco network systems.<br>• Ability to prioritize tasks effectively and manage multiple responsibilities simultaneously.<br>• Excellent analytical, problem-solving, and project planning abilities.<br>• Strong communication and interpersonal skills for effective collaboration.

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