We are looking for an experienced ServiceNow Administrator for our client in the Greater Philadelphia - this person will be brought on to manage, configure, and optimize the ServiceNow platform. This is a long term contract to permanent based position located onsite in the King of Prussia, PA area! For immediate consideration, please apply directly! <br> Responsibilities: • Administer and configure the ServiceNow platform, ensuring optimal functionality across ITSM, ITOM, and ITAM modules. • Develop and implement workflows, automation, and business rules to streamline processes and improve platform usability. • Support IT operations by managing processes such as incident management, problem resolution, change requests, service catalog, and knowledge management. • Collaborate with technical teams and business stakeholders to identify needs and design solutions that align with organizational goals. • Maintain platform stability through upgrades, troubleshooting, and adherence to security and governance standards. • Create reports and dashboards to provide actionable insights and enhance decision-making processes. • Provide technical guidance and training to users, fostering adoption and effective utilization of the ServiceNow platform. • Manage integrations and ensure seamless connectivity between ServiceNow and other enterprise systems. • Monitor and address issues related to hardware and software lifecycle, license compliance, and IT asset management.

• Minimum of 3–5 years of hands-on experience in ServiceNow administration. • Proficient in ITSM, ITOM, and ITAM modules within the ServiceNow platform. • ServiceNow Certified System Administrator certification is required; additional certifications are advantageous. • Familiarity with collaboration tools such as Microsoft Teams, M365, or Jira is a plus.

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