<p>We are seeking a Customer Service Representative for a 3-month contract assignment onsite with a client in Richmond, Indiana. This role is responsible for providing professional, timely support to customers by handling inquiries, resolving issues, and ensuring a positive customer experience across phone, email, and chat channels.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to customer inquiries in a courteous and professional manner</li><li>Resolve customer issues related to orders, accounts, billing, or service concerns</li><li>Accurately document customer interactions in internal systems</li><li>Escalate complex issues to the appropriate team when needed</li><li>Follow company procedures and service standards to ensure consistency</li><li>Maintain a high level of product or service knowledge</li><li>Support administrative tasks related to customer service operations</li><li>Meet response time, quality, and customer satisfaction goals</li></ul><p><br></p>