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2 results for Customer Service Manager in Dayton, OH
- Richmond, IN
- onsite
- Temporary / Contract
- 19 - 22 USD / Hourly
- <p>We are looking for a Customer Service Representative to support customers and internal teams for a manufacturing organization. This long-term contract position is ideal for someone who thrives in a fast-paced environment, enjoys solving order- and product-related issues, and takes pride in delivering responsive, accurate service. The role focuses on managing customer requests, coordinating order activity, and helping ensure a smooth experience across the sales and service process.</p><p><br></p><p>Responsibilities:</p><p>• Serve as a primary point of contact for partner accounts and respond to customer inquiries with timely, detail-focused support.</p><p>• Enter, update, and manage customer orders across internal platforms while ensuring accuracy in order details and documentation.</p><p>• Prepare and send order confirmations, pricing responses, and availability updates to help customers make informed purchasing decisions.</p><p>• Handle service-related issues such as complaints, return authorizations, stock rotation requests, and allowance adjustments in accordance with company procedures.</p><p>• Coordinate expedited product requests and support new item setup activities while confirming inventory status and estimated ship dates.</p><p>• Research substitute products and recommend suitable alternatives using internal resources, product references, and company websites.</p><p>• Communicate effectively with both external customers and cross-functional internal teams to resolve issues and support consignment inventory needs.</p><p>• Assist with special projects, department onboarding, and training activities for new team members as needed.</p><p>• Participate in required meetings and maintain dependable attendance in alignment with company expectations.</p><p><br></p><p>For immediate consideration, call 937.224.8326.</p>
- 2026-09-16T00:00:00Z
- Richmond, IN
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- <p>We are seeking a Customer Service Representative for a 3-month contract assignment onsite with a client in Richmond, Indiana. This role is responsible for providing professional, timely support to customers by handling inquiries, resolving issues, and ensuring a positive customer experience across phone, email, and chat channels.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to customer inquiries in a courteous and professional manner</li><li>Resolve customer issues related to orders, accounts, billing, or service concerns</li><li>Accurately document customer interactions in internal systems</li><li>Escalate complex issues to the appropriate team when needed</li><li>Follow company procedures and service standards to ensure consistency</li><li>Maintain a high level of product or service knowledge</li><li>Support administrative tasks related to customer service operations</li><li>Meet response time, quality, and customer satisfaction goals</li></ul><p><br></p>
- 2026-09-03T00:00:00Z