<p>We are looking for a top notch, professional<strong> Sr. Customer Service Representative </strong>to join the team on a <strong>CONTRACT TO HIRE </strong>basis. This role involves providing support through phone and email communication for a website and related services, handling order fulfillment, managing customer data, and offering assistance with events such as conferences and trainings. The position requires both technical knowledge and strong interpersonal skills to effectively address customer needs, foster positive relationships, and ensure satisfaction.</p><p><br></p><p><strong>Customer Service:</strong></p><ul><li>Act as the first point of contact for customers via phone, email, or in-person interactions, resolving issues or escalating concerns as needed.</li><li>Develop a thorough understanding of the organization’s website, services, and processes.</li><li>Monitor customer accounts and take necessary actions proactively.</li><li>Deliver exceptional customer service to maintain positive client relationships.</li><li>Utilize software tools such as MS Outlook 365, Zoom Phones, Zoom Meetings, and Zoom Contact Center to manage customer requests.</li><li>Collect customer feedback and report key insights to leadership for improving services.</li><li>Exhibit empathy and active listening in interpreting customer needs.</li><li>Provide guidance to customers regarding products and services that may benefit them.</li><li>Stay updated on system, product, and service advancements or upgrades.</li><li>Train and onboard new customer service representatives.</li></ul><p><strong>Orders and Shipments:</strong></p><ul><li>Handle order processing, generate shipping labels, and ensure timely package preparation.</li><li>Create and maintain accurate shipment documentation, including invoices and customs paperwork.</li><li>Track inventory levels to ensure product availability for shipping.</li><li>Perform inventory stocking and assembly of paper-based products for shipping purposes.</li><li>Address customer inquiries regarding shipments, products, or services promptly.</li></ul><p><strong>Additional Responsibilities:</strong></p><ul><li>Assist in creating instructional materials for customers.</li><li>Participate in special projects as assigned.</li><li>Collaborate effectively within a team-oriented environment.</li></ul><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Richmond, Virginia. In this role, you will provide outstanding support to customers by handling inquiries, managing orders, and resolving issues with efficiency and attention to detail. This is a Contract to permanent position, offering an excellent opportunity to grow within the transport industry.<br><br>Responsibilities:<br>• Respond promptly to inbound and outbound customer calls, addressing inquiries and concerns with a positive attitude.<br>• Process order entries accurately and efficiently while ensuring customer satisfaction.<br>• Collaborate with team members to resolve customer issues and provide solutions.<br>• Maintain detailed records of customer interactions and transactions in the system.<br>• Deliver exceptional service by staying informed about company products and policies.<br>• Follow up with customers as needed to ensure their issues are fully resolved.<br>• Handle high call volumes with attention to detail, ensuring all customers feel valued and supported.<br>• Assist in identifying trends in customer feedback to improve overall service quality.<br>• Adhere to company guidelines and standards for customer service excellence.
We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Sacramento, California. This is a long-term contract position that requires working on-site five days a week. The ideal candidate will play a vital role in addressing customer inquiries and ensuring exceptional service while collaborating with multiple departments.<br><br>Responsibilities:<br>• Actively listen to customer concerns and ask insightful questions to provide effective solutions.<br>• Direct or escalate calls to the appropriate team members while maintaining close coordination with other departments to resolve issues.<br>• Continuously expand knowledge of company procedures and transactions to enhance customer service capabilities.<br>• Report workflow or service-related issues to customer care leadership to mitigate potential impacts on operations.<br>• Perform tasks in compliance with company standards, training guidelines, supervisory instructions, and applicable regulations.
<p>We are looking for a dedicated <strong>Spanish Bilingual Customer Service Representative</strong> to join a non-profit organization on a contract basis in Chicago, Illinois. In this role, you will provide exceptional support to members by handling inquiries, offering guidance, and ensuring accurate data entry. This is a great opportunity to bring your call center expertise to a mission-driven team.</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound calls with professionalism and empathy, addressing member inquiries effectively.</p><p>• Accurately document call details and update relevant information in the system.</p><p>• Provide clear explanations of policies and procedures to members, ensuring they understand next steps.</p><p>• Offer guidance on best practices and assist members with necessary documentation.</p><p>• Utilize SharePoint, member databases, and Microsoft Office Suite to manage and organize information.</p><p>• Maintain a high level of professionalism and attention to detail during all interactions.</p><p>• Collaborate with team members to ensure seamless service delivery.</p><p>• Uphold confidentiality and adhere to organizational guidelines.</p><p>• Assist with additional tasks as needed to support the department's goals.</p>
We are looking for a dedicated Customer Service Representative to join our team in Oklahoma City, Oklahoma. This is a Contract-to-permanent position, offering an opportunity to grow within the organization while delivering exceptional customer support. If you thrive in a fast-paced environment and enjoy helping customers, we encourage you to apply.<br><br>Responsibilities:<br>• Respond to inbound customer calls and address inquiries with professionalism and efficiency.<br>• Handle outbound communications to follow up on customer concerns or resolve issues.<br>• Accurately enter and update customer orders into the system while maintaining data integrity.<br>• Provide clear and concise information about products, services, and company policies.<br>• Collaborate with team members to ensure timely resolution of customer issues.<br>• Maintain a positive and empathetic attitude when interacting with customers.<br>• Follow established protocols to handle complaints and escalate complex cases when necessary.<br>• Participate in ongoing training sessions to stay informed about company updates and improve service delivery.<br>• Monitor call metrics and strive to meet individual and team performance goals.
<p>Our client in the South Side of Pittsburgh, PA is hiring for a <u>Bilingual Customer Service Representative</u> for a contract to hire job opportunity. This location has free parking provided and they are also bus accessible! After DAY 1, the position is remote. Must be living in <strong>PENNSYLVANIA OR OHIO. Monday - Friday (11:30AM - 8:30PM) </strong>Pay: $19</p><p><br></p><p>This position is responsible for direct communication with customers, handling customer questions, taking inbound calls, making outbound calls, and taking applications over the phone for the company's programs.</p><p><br></p><p><strong> Requires an individual who has outstanding customer service skills, the ability to navigate computer systems efficiently and ability to fluently speak multiple languages, including Spanish.</strong></p><p><br></p><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Irvine, California. In this Contract-to-Permanent position, you will play a critical role in providing exceptional support to our customers by addressing inquiries, processing orders, and resolving issues efficiently. This is an excellent opportunity to contribute to a dynamic environment while ensuring customer satisfaction.<br><br>Responsibilities:<br>• Handle inbound and outbound calls to address customer inquiries and provide accurate information.<br>• Process orders and ensure timely and accurate data entry into the system.<br>• Resolve customer issues with professionalism and efficiency, aiming for first-call resolution.<br>• Maintain a strong understanding of fire safety products and services to assist customers effectively.<br>• Collaborate with internal teams to address complex customer concerns and escalate issues when necessary.<br>• Document customer interactions and maintain detailed records for future reference.<br>• Meet or exceed performance metrics, including response time and customer satisfaction goals.<br>• Provide proactive support by identifying potential customer needs and offering appropriate solutions.<br>• Stay updated on company policies, procedures, and product offerings to deliver accurate information.
We are looking for a dedicated and detail-oriented Customer Service Representative to join our team on a contract basis in Nashville, Tennessee. In this role, you will be responsible for delivering exceptional support to clients through effective communication and efficient problem-solving. This position offers the opportunity to work in a dynamic environment where customer satisfaction is the top priority.<br><br>Responsibilities:<br>• Respond promptly to inbound calls and address customer inquiries with accuracy and care.<br>• Process customer orders efficiently while ensuring all details are entered correctly.<br>• Deliver outstanding service by resolving customer issues and providing clear and concise information.<br>• Maintain a thorough understanding of company policies and procedures to ensure compliance during customer interactions.<br>• Communicate effectively with customers to build trust and long-term relationships.<br>• Collaborate with team members to improve customer service processes and overall satisfaction.<br>• Handle both inbound and outbound calls as needed to support business objectives.<br>• Track and document customer interactions to ensure proper record-keeping and follow-up.<br>• Stay updated on product knowledge to provide accurate assistance to clients.
We are looking for a dedicated Customer Service Representative to join our team in Irvine, California. In this role, you will play a key part in ensuring customer satisfaction by providing timely and detail-oriented support to our clients. This is a Contract-to-Permanent position, offering an excellent opportunity for growth within a dynamic and collaborative environment.<br><br>Responsibilities:<br>• Provide assistance to customers with inquiries, order status updates, returns, and account-related concerns.<br>• Resolve customer issues with a focus on accuracy and thoroughness to ensure all concerns are addressed.<br>• Build strong relationships with clients to encourage loyalty and repeat business.<br>• Translate or explain product information and marketing materials for multilingual audiences when needed.<br>• Collaborate with internal teams to streamline processes and enhance the customer experience.<br>• Represent the company as a brand ambassador by embodying our values and enthusiasm for our products.<br>• Manage and prioritize multiple tasks in a fast-paced environment while maintaining professionalism.<br>• Handle inbound and outbound calls efficiently to address customer needs.<br>• Utilize call center systems and tools to ensure seamless communication and record-keeping.
We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in University City, Missouri. In this long-term contract position, you will serve as the first point of contact for customers, ensuring their inquiries are addressed promptly and effectively. This role requires strong communication skills and a customer-focused mindset to deliver exceptional service.<br><br>Responsibilities:<br>• Respond to incoming customer calls, providing timely and accurate assistance with inquiries and concerns.<br>• Process customer orders with precision, ensuring all details are correctly entered into the system.<br>• Handle both inbound and outbound calls to address customer needs and provide updates as necessary.<br>• Resolve customer issues by identifying solutions and escalating more complex matters to the appropriate team.<br>• Maintain detailed records of customer interactions, following company guidelines and compliance standards.<br>• Demonstrate a proactive approach to understanding customer needs and enhancing their overall experience.<br>• Collaborate with team members to ensure seamless communication and efficient problem-solving.<br>• Stay informed about company products and services to provide accurate information to customers.<br>• Adhere to established protocols and procedures to maintain high service standards.<br>• Continuously seek opportunities for improvement to enhance customer satisfaction.
We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Dana Point, California. In this position, you will play a critical role in delivering exceptional service to our customers while managing a variety of administrative tasks. If you thrive in a fast-paced environment and have a passion for helping others, we encourage you to apply.<br><br>Responsibilities:<br>• Respond to incoming customer inquiries and provide accurate, helpful information.<br>• Handle a high volume of inbound and outbound calls while maintaining professionalism.<br>• Address customer concerns, resolve issues, and ensure a positive experience.<br>• Perform data entry tasks with precision to maintain accurate records.<br>• Schedule appointments and manage calendars effectively.<br>• Process and input customer orders using the appropriate systems.<br>• Communicate with clients via email to provide timely updates and support.<br>• Utilize Microsoft Excel and Word to prepare and manage customer-related documents.<br>• Collaborate with team members to improve processes and enhance customer satisfaction.<br>• Ensure compliance with company policies and procedures during all interactions.
<p>We are looking for an experienced Customer Service Representative to join our client's dynamic team in Old Lyme, Connecticut. The ideal candidate will excel in managing customer interactions, processing orders, and maintaining detailed records with precision.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Handle inbound and outbound customer calls with professionalism, ensuring prompt and accurate responses to inquiries.</p><p>• Process customer orders efficiently using relevant systems and tools, maintaining accuracy and attention to detail.</p><p>• Manage communication through various platforms, including chat boxes and messaging systems, to provide timely support.</p><p>• Utilize Shopify and other systems to facilitate seamless order entry and tracking.</p><p>• Coordinate call flow effectively to maintain high levels of customer satisfaction.</p><p>• Perform data management tasks, including creating and updating records in Excel spreadsheets.</p><p>• Participate in onsite training sessions to gain a thorough understanding of company processes and tools.</p><p>• Collaborate with team members to ensure alignment on customer service goals and standards.</p><p>• Leverage expertise in J.D. Edwards or similar systems to streamline operations and enhance productivity.</p>
We are looking for a Bilingual Customer Service Representative to join our team in Richmond, Virginia. In this role, you will be the primary point of contact for clients, ensuring their needs are met efficiently and accurately. This position involves maintaining high levels of customer satisfaction while performing key administrative tasks such as order processing, invoicing, and report generation.<br><br>Responsibilities:<br>• Communicate effectively with clients to address their inquiries, process orders, and resolve issues promptly.<br>• Ensure all customer orders are accurately entered and processed in compliance with company standards and regulatory requirements.<br>• Handle return authorizations and complaints professionally, striving to maintain positive client relationships.<br>• Generate detailed reports to track performance and support decision-making.<br>• Collaborate across departments to meet customer expectations and fulfill service commitments.<br>• Prepare and issue invoices, assisting with monthly billing cycles.<br>• Participate in annual inventory activities, ensuring accuracy and proper documentation.
We are looking for a dedicated Customer Service Representative to join our team in Virginia Beach, Virginia. This is a Contract-to-permanent opportunity, offering the chance to grow within a dynamic manufacturing environment. In this role, you will play a key part in ensuring excellent customer experiences through effective communication and coordination.<br><br>Responsibilities:<br>• Respond promptly and professionally to customer inquiries via phone and email.<br>• Process orders, quotes, and credit applications with accuracy and efficiency.<br>• Coordinate logistics for shipments and handle return processes as needed.<br>• Maintain and update customer records to ensure accurate and accessible information.<br>• Collaborate with internal teams to resolve issues and fulfill customer needs.<br>• Support sales and marketing initiatives by providing relevant customer insights.<br>• Address and resolve customer concerns to ensure satisfaction and loyalty.<br>• Manage inbound and outbound calls to assist with customer requests and follow-ups.<br>• Ensure compliance with company policies and procedures during all customer interactions.<br>• Provide general administrative support to the customer service department as required.
We are looking for a motivated and goal-oriented Customer Service Representative to join our team on a contract basis in Washington, District of Columbia. In this role, you will be the first point of contact for customers, delivering exceptional service and resolving inquiries efficiently. Your ability to handle inbound and outbound calls with attention to detail and accuracy will be key to ensuring customer satisfaction.<br><br>Responsibilities:<br>• Respond promptly to inbound customer inquiries, providing accurate information and resolutions.<br>• Handle outbound calls to follow up on customer issues or provide additional support.<br>• Accurately process orders and maintain detailed records of customer transactions.<br>• Ensure timely and precise communication across all customer interactions.<br>• Collaborate with team members to identify and implement process improvements.<br>• Address customer complaints with empathy and find effective solutions.<br>• Maintain knowledge of company products and services to assist customers effectively.<br>• Adhere to company policies and procedures while meeting performance targets.<br>• Utilize call center tools and systems to manage and document interactions efficiently.
We are looking for dedicated Customer Service Representatives to join a dynamic credit union call center in Edgewood, Maryland. In this long-term contract position, you will play a vital role in ensuring member satisfaction by delivering exceptional service and resolving inquiries efficiently. This role offers the opportunity to make a meaningful impact on the financial well-being of members while working in a collaborative and detail-oriented environment.<br><br>Responsibilities:<br>• Handle incoming member calls with care and efficiency, aiming for first-call resolution and a positive experience.<br>• Provide accurate and detailed information by leveraging established procedures and available tools.<br>• Address member concerns effectively, offering appropriate solutions and escalating issues when necessary.<br>• Adhere to security protocols while verifying member identities before assisting with their inquiries.<br>• Review member profiles in the core data system to identify previous interactions and ensure seamless service.<br>• Assess member needs, recommend suitable services or loan products, and promote automated solutions.<br>• Inform members about ongoing promotions and account offerings, enhancing their understanding of available benefits.<br>• Resolve financial and non-financial account discrepancies and update member records with call details.<br>• Meet service goals and manage multiple call queues efficiently.<br>• Uphold credit union policies and procedures while ensuring accuracy in account corrections and calculations.
<p>We are seeking a friendly, reliable, and detail-oriented Retail Customer Service Representative in Sharpsburg, PA to join our team. The ideal candidate will assist customers with shipping, packaging, and a variety of business services while delivering outstanding service in a fast-paced retail environment. This would be a contract to hire job opportunity. Pay: $15-20 Hours: 40 hours a week, Monday - Friday. 8:30AM - 6PM. </p><p><br></p><p>Responsibilities:</p><p><br></p><p>Greet and assist customers in person, by phone, and via email</p><p><br></p><p>Process shipments via FedEx, UPS, and freight carriers</p><p><br></p><p>Provide packaging services, including custom packaging for fragile and high-value items</p><p><br></p><p>Assist with notary, fingerprinting, and passport photo services</p><p><br></p><p>Handle mailbox rental setup and access (physical and virtual)</p><p><br></p><p>Process payments, print jobs, and other business services</p><p><br></p><p>Maintain store cleanliness and organize supplies and inventory</p><p><br></p><p>Learn and operate printing equipment as custom printing services expand</p><p><br></p><p>Ensure compliance with all shipping, notary, and identification verification protocols</p><p><br></p><p>Work collaboratively with a small team to meet customer needs efficiently</p><p><br></p><p>Requirements:</p><p><br></p><p>High school diploma or equivalent</p><p><br></p><p>Prior retail, shipping, or customer service experience preferred</p><p><br></p><p>Strong verbal and written communication skills</p><p><br></p><p>Ability to multitask and remain organized under pressure</p><p><br></p><p>Basic computer skills (MS Office, email, web-based platforms)</p><p><br></p><p>Dependable and punctual with a professional attitude</p><p><br></p><p>Willingness to learn new systems and services</p><p><br></p><p>Notary Public certification or willingness to obtain (preferred)</p><p><br></p><p>Ability to lift packages up to 25lbs</p>
We are looking for an experienced Customer Service Representative to join our team on a long-term contract basis in Irvine, California. In this role, you will play a critical part in managing schedules, coordinating services, and ensuring smooth communication between clients, families, and internal teams. Your ability to handle complex scheduling needs and maintain precise interactions will be key to success in this position.<br><br>Responsibilities:<br>• Coordinate and assign staff based on participant needs, location, and skills, ensuring compliance with program policies.<br>• Create and manage schedules for participants and staff, including meal periods and breaks, while maintaining accurate records in a computerized system.<br>• Respond promptly to scheduling changes and requests from associates, participants, and families in a courteous and meticulous manner.<br>• Monitor attendance and assignments daily, making adjustments and notifying relevant parties of changes as needed.<br>• Generate and analyze reports to ensure billing and payroll accuracy, addressing contract fulfillment gaps and collaborating with internal departments.<br>• Communicate effectively with families, supervisors, and team members to relay concerns and escalate issues when necessary.<br>• Provide training and cross-training for new scheduling coordinators, ensuring team readiness and knowledge.<br>• Schedule and attend meetings, trainings, and other events to stay aligned with organizational goals and processes.
We are looking for a dedicated Customer Service Representative to join our team in New Berlin, Wisconsin. This Contract-to-Permanent position offers an exciting opportunity to support our customers and sales staff by ensuring seamless order management and resolution of inquiries. If you thrive in a fast-paced environment and enjoy delivering exceptional service, we encourage you to apply.<br><br>Responsibilities:<br>• Address customer and sales team inquiries regarding orders, resolving concerns in a timely and detail-oriented manner.<br>• Monitor the progress of orders from initiation to shipment, providing regular updates to stakeholders.<br>• Utilize tools such as Outlook, Smartsheet, Excel, and Acumatica to manage and maintain accurate order records.<br>• Coordinate with production, shipping, and sales teams to address and resolve order delays or discrepancies.<br>• Respond to customer requests with efficiency and attention to detail, ensuring satisfaction.<br>• Maintain and update customer and order information in company databases.<br>• Support efforts to enhance customer service processes through continuous improvement initiatives.
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Washington, District of Columbia. In this role, you will support the International Operations team by ensuring seamless customer interactions and accurate data handling. This position is ideal for someone with strong communication skills and a passion for providing excellent service.<br><br>Responsibilities:<br>• Assist the International Operations team with various tasks to ensure smooth day-to-day operations.<br>• Utilize Salesforce to manage and update customer information and track records efficiently.<br>• Match and reconcile tracks in the database to maintain accuracy and consistency.<br>• Respond to inbound customer inquiries with professionalism and resolve issues effectively.<br>• Handle outbound calls to provide information and follow up on customer requests.<br>• Process and manage order entries with attention to detail and accuracy.<br>• Maintain a high standard of customer service in all interactions, ensuring customer satisfaction.<br>• Collaborate with team members to address complex customer concerns and provide solutions.<br>• Adhere to company policies and procedures while handling sensitive customer data.
We are looking for a dedicated Customer Service Representative to join our team in Salt Lake City, Utah. This is a Contract-to-Permanent position, offering an excellent opportunity to showcase your customer service skills in a fast-paced, dynamic environment. The ideal candidate will play a key role in managing high call volumes and ensuring a seamless experience for our clients.<br><br>Responsibilities:<br>• Handle incoming customer inquiries with professionalism and efficiency, ensuring timely resolution.<br>• Provide exceptional support to clients in both Spanish and English, maintaining a high standard of communication.<br>• Manage high call volumes while maintaining a calm and organized approach.<br>• Resolve customer service issues by identifying solutions and addressing concerns promptly.<br>• Collaborate with team members to ensure consistent service delivery and effective problem-solving.<br>• Document and update customer interactions in the system accurately.<br>• Stay informed about company products and services to provide knowledgeable assistance.<br>• Assist in improving customer satisfaction by actively identifying areas for improvement.<br>• Adhere to company policies and procedures while delivering superior service.<br>• Maintain a positive and empathetic attitude toward customers at all times.
We are looking for a dedicated Customer Service Representative to join our team in New Berlin, Wisconsin. In this role, you will play a pivotal part in ensuring seamless communication between customers, sales staff, and internal teams. This position requires a proactive approach to managing orders, resolving inquiries, and delivering exceptional service.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries and sales staff requests regarding orders, updates, and issue resolution.<br>• Monitor the progress of orders from entry through shipment, ensuring timely updates and proactive communication.<br>• Utilize tools such as Outlook, Smartsheet, Excel, and Acumatica to organize and maintain accurate order records.<br>• Collaborate effectively with production, shipping, and sales departments to address delays or discrepancies.<br>• Ensure all customer interactions are handled professionally, efficiently, and with attention to detail.<br>• Update and maintain customer and order data within company systems to ensure accuracy.<br>• Participate in initiatives to improve customer service processes and enhance overall efficiency.
We are looking for a dedicated Customer Service Representative to join our team in Liverpool, New York. In this Contract-to-Permanent position, you will play a vital role in ensuring a seamless experience for customers through effective communication and problem-solving. This role is an excellent opportunity for individuals passionate about providing exceptional service within the healthcare industry.<br><br>Responsibilities:<br>• Respond promptly to incoming calls, addressing customer inquiries and resolving concerns with professionalism.<br>• Process orders accurately and efficiently, ensuring all details align with customer needs.<br>• Maintain detailed records in electronic medical systems, adhering to data entry protocols.<br>• Handle both inbound and outbound calls, providing support and information as required.<br>• Collaborate with team members to ensure customer satisfaction and service consistency.<br>• Utilize basic medical terminology and abbreviations to communicate effectively with clients and healthcare professionals.<br>• Manage email correspondence, ensuring timely and accurate responses to customer inquiries.<br>• Adhere to company policies and procedures while delivering quality customer interactions.<br>• Provide exceptional support for healthcare-related inquiries, demonstrating knowledge of EMR systems.
<p>A fast-growing company in <strong>Escondido</strong> is looking for an energetic and dedicated <strong>Customer Support Representative</strong> to join their dynamic team. This role is perfect for someone who loves problem-solving, enjoys connecting with people, and takes pride in creating a smooth and positive customer experience every single time.</p><p>You’ll work closely with clients, operations, and technical teams to handle inquiries, provide product support, and ensure customer satisfaction from first contact through resolution. This is an opportunity to be part of a team that values innovation, collaboration, and friendly professionalism.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the first point of contact for customer questions via phone, email, or chat.</li><li>Troubleshoot basic product or service issues and ensure timely resolution.</li><li>Document all interactions in the CRM system and follow up on open cases.</li><li>Process orders, returns, and adjustments accurately and efficiently.</li><li>Communicate updates to customers regarding delivery timelines or service appointments.</li><li>Collaborate with internal departments to improve communication and service efficiency.</li><li>Identify trends in customer feedback and assist management in implementing improvements.</li></ul>
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Salt Lake City, Utah. In this role, you will play a vital part in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining seamless communication. If you excel in a fast-paced environment and have a passion for delivering outstanding service, we encourage you to apply.<br><br>Responsibilities:<br>• Handle incoming calls from customers, providing accurate information and resolving inquiries efficiently.<br>• Process orders and ensure data entry is completed accurately and in a timely manner.<br>• Respond to both inbound and outbound calls with professionalism and empathy.<br>• Maintain detailed records of customer interactions and transactions for reference and reporting.<br>• Collaborate with team members to address customer concerns and escalate complex issues when necessary.<br>• Deliver exceptional service by adhering to company guidelines and upholding the highest standards of communication.<br>• Monitor and follow up on customer requests to ensure resolution and satisfaction.<br>• Stay informed about company policies, procedures, and updates to provide consistent and accurate information.<br>• Assist in improving customer service processes by providing feedback and identifying areas for enhancement.
