We are looking for a dedicated Customer Service Representative to join our team in Liverpool, New York. In this Contract-to-Permanent position, you will play a vital role in ensuring a seamless experience for customers through effective communication and problem-solving. This role is an excellent opportunity for individuals passionate about providing exceptional service within the healthcare industry.<br><br>Responsibilities:<br>• Respond promptly to incoming calls, addressing customer inquiries and resolving concerns with professionalism.<br>• Process orders accurately and efficiently, ensuring all details align with customer needs.<br>• Maintain detailed records in electronic medical systems, adhering to data entry protocols.<br>• Handle both inbound and outbound calls, providing support and information as required.<br>• Collaborate with team members to ensure customer satisfaction and service consistency.<br>• Utilize basic medical terminology and abbreviations to communicate effectively with clients and healthcare professionals.<br>• Manage email correspondence, ensuring timely and accurate responses to customer inquiries.<br>• Adhere to company policies and procedures while delivering quality customer interactions.<br>• Provide exceptional support for healthcare-related inquiries, demonstrating knowledge of EMR systems.

• Minimum of 1 year of experience in customer service, preferably in a call center environment.<br>• Proficiency in handling inbound and outbound calls with a customer-focused approach.<br>• Familiarity with order entry processes and electronic medical records (EMR) systems.<br>• Understanding of basic medical terminology and common medical abbreviations.<br>• Strong communication skills, both verbal and written, including email correspondence.<br>• Ability to work collaboratively in a team-oriented environment.<br>• Detail-oriented with excellent organizational skills to manage multiple tasks efficiently.<br>• Demonstrated ability to adhere to company policies and deliver consistent customer service.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>