We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in University City, Missouri. In this long-term contract position, you will serve as the first point of contact for customers, ensuring their inquiries are addressed promptly and effectively. This role requires strong communication skills and a customer-focused mindset to deliver exceptional service.<br><br>Responsibilities:<br>• Respond to incoming customer calls, providing timely and accurate assistance with inquiries and concerns.<br>• Process customer orders with precision, ensuring all details are correctly entered into the system.<br>• Handle both inbound and outbound calls to address customer needs and provide updates as necessary.<br>• Resolve customer issues by identifying solutions and escalating more complex matters to the appropriate team.<br>• Maintain detailed records of customer interactions, following company guidelines and compliance standards.<br>• Demonstrate a proactive approach to understanding customer needs and enhancing their overall experience.<br>• Collaborate with team members to ensure seamless communication and efficient problem-solving.<br>• Stay informed about company products and services to provide accurate information to customers.<br>• Adhere to established protocols and procedures to maintain high service standards.<br>• Continuously seek opportunities for improvement to enhance customer satisfaction.

• Previous experience in a call center or customer service role is strongly preferred.<br>• Proficiency in handling inbound and outbound calls while maintaining professionalism.<br>• Strong data entry skills with attention to detail and accuracy.<br>• Excellent verbal and written communication abilities.<br>• Proven ability to multitask and manage time effectively in a fast-paced environment.<br>• Familiarity with order entry systems and customer relationship management tools.<br>• Problem-solving skills with a focus on providing effective solutions.<br>• Commitment to delivering exceptional customer experiences.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>