We are looking for a dedicated and empathetic Customer Service Representative to join a dynamic team in the healthcare industry. This long-term contract position offers an opportunity to make a meaningful impact by providing exceptional support to patients navigating their healthcare needs. If you excel in communication, problem-solving, and thrive in fast-paced environments, this role is for you.<br><br>Responsibilities:<br>• Deliver compassionate and patient-focused customer service to individuals dealing with healthcare-related concerns.<br>• Explain healthcare benefits, assist patients in understanding Explanation of Benefits (EOBs), and clarify claims, billing processes, and payment options.<br>• Guide patients through documentation submission, utilizing tools such as DocuSign to ensure efficient workflows.<br>• Handle and resolve inquiries from the financial service inbox, providing accurate and timely responses.<br>• Review and interpret insurance plans to help patients understand their coverage and financial responsibilities.<br>• Collaborate with the team to establish streamlined processes that enhance operational efficiency.<br>• Support patients in navigating payment plans and financial obligations with clarity and empathy.<br>• Work effectively in a fast-paced environment to address urgent issues and provide solutions.<br>• Maintain up-to-date knowledge of healthcare policies and billing practices to offer accurate assistance.

• Proven experience in customer service, ideally within the healthcare sector.<br>• Exceptional communication skills with the ability to convey complex information in a clear and understanding manner.<br>• Strong problem-solving abilities and the capacity to de-escalate challenging situations.<br>• Familiarity with insurance benefits, claims processes, and healthcare billing procedures.<br>• Proficiency in tools like DocuSign and other documentation management systems.<br>• Ability to work efficiently in a fast-paced, team-oriented environment.<br>• High attention to detail and organizational skills to manage multiple tasks.<br>• Previous experience in call center environments handling inbound and outbound customer inquiries.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>