<p>The End User Support Analyst – Level 2 provides end-to-end technical support for internal users across on-premise and cloud-based Microsoft environments. This role focuses on endpoint support, user access, security tools, and office technology while working closely with IT and infrastructure teams.</p><p><br></p><p>Key Responsibilities</p><p><br></p><p>• Provide end-to-end client support via a ticketing system for local and remote users</p><p>• Serve as a Level 2 escalation point for end-user issues involving hardware, software, and access</p><p>• Support Office 365 administration, including user setup and ongoing maintenance</p><p>• Administer Exchange Online, including mailbox management and licensing</p><p>• Manage Intune and mobile device administration for laptops, tablets, and phones</p><p>• Support current and legacy Windows operating systems</p><p>• Administer Active Directory and Group Policy in a multi-domain organization</p><p>• Perform computer imaging, deployment, and lifecycle support</p><p>• Add, configure, and maintain workstations, laptops, and mobile devices</p><p>• Support Microsoft security tools including Identity Protection and Multi-Factor Authentication</p><p>• Manage and troubleshoot remote access solutions including Microsoft DirectAccess and Pulse Secure VPN</p><p>• Respond to system alerts and provide coverage for senior systems administration functions as needed</p><p>• Support conference room audio and video technology</p><p>• Assist with building security systems and local network connectivity in coordination with IT</p><p>• Support network printers and office automation systems</p><p>• Provide mobile device and endpoint support for both office-based and remote users</p>
We are looking for a skilled Desktop Support Analyst to join our team in Detroit, Michigan. In this role, you will provide essential technical support for software applications, hardware systems, and peripheral devices. This is a long-term contract position that requires a proactive individual adept at troubleshooting, maintaining systems, and ensuring end-user satisfaction.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to software applications, PCs, laptops, and peripheral devices.<br>• Perform regular maintenance and updates on hardware and software systems to ensure optimal performance.<br>• Document detailed steps and solutions for resolving user issues in the call tracking system.<br>• Install and configure hardware and software for end-users as needed.<br>• Manage inventory control and assist in transporting hardware between locations.<br>• Stay informed about current trends and advancements in technology to enhance support services.<br>• Deliver individual or group training sessions on computer hardware and software usage.<br>• Participate in projects aimed at implementing new technologies and improving service delivery.<br>• Escalate unresolved technical issues to higher support levels when necessary.<br>• Handle additional responsibilities and tasks as assigned.
<p>We are seeking an IT Support Specialist I to support and maintain technical infrastructure across a growing enterprise environment. This role provides hands-on support for end-user technology, ensuring timely resolution of issues and a positive user experience through responsive service and direct collaboration with business teams. <strong>This role is ONSITE IN GREEN BAY, WISCONSIN!</strong></p><p><br></p><p>This position is ideal for someone who enjoys a mix of desktop support, hardware troubleshooting, and user interaction in a fast-paced operational environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p>Provide frontline support for end-user workstations, hardware, and related software (including scan guns, label printers, laptops, tablets, and peripherals)</p><p>Diagnose and resolve hardware and software issues, implementing effective corrective solutions</p><p>Participate in IT documentation and knowledge base updates to support team efficiency</p><p>Assist with system imaging, equipment deployment, and lifecycle management</p><p>Support system changes, upgrades, and rollouts affecting end users</p><p>Collaborate with third-party IT vendors providing equipment and support services</p><p>Respond promptly to system outages and service disruptions to minimize downtime</p><p>Partner with team members to deliver consistent, high-quality IT support</p><p><br></p><p><strong>Qualifications</strong></p><p>Bachelor’s degree in Computer Science, Computer Engineering, or 2+ years of direct IT support experience</p><p>Experience with Microsoft operating systems, Active Directory, and domain environments</p><p>Hands-on experience with Windows OS and Microsoft 365 suite</p><p>Strong troubleshooting and problem-solving skills</p><p><br></p><p><strong>Preferred</strong></p><p>Experience supporting Apple devices</p><p>Exposure to manufacturing or operational environments</p><p><br></p><p><strong>What We’re Looking For</strong></p><p>Strong customer service mindset and communication skills</p><p>Ability to work onsite and collaborate directly with end users</p><p>Organized and detail-oriented approach to documentation and processes</p><p>Willingness to learn and grow within IT operations</p>
<p>Job Summary</p><p>We are seeking a reliable and customer‑focused <strong>Desktop Support Technician</strong> to provide technical assistance and support for end users. The ideal candidate will have at least <strong>1 year of hands‑on desktop support experience</strong>, strong troubleshooting skills, and a passion for helping users resolve IT issues efficiently.</p><p>Responsibilities</p><ul><li>Provide <strong>Level 1 and Level 2 desktop support</strong> for end users (onsite and/or remote)</li><li>Troubleshoot and resolve hardware, software, and peripheral issues</li><li>Support Windows operating systems and common desktop applications (Microsoft 365, Outlook, Teams, etc.)</li><li>Perform PC setup, imaging, and deployment for new hires and equipment refreshes</li><li>Install, configure, and maintain desktops, laptops, printers, and mobile devices</li><li>Manage user accounts, passwords, and basic access requests (Active Directory or similar tools)</li><li>Document incidents, requests, and resolutions in a ticketing system</li><li>Escalate complex issues to higher‑level support teams when necessary</li><li>Provide excellent customer service and follow IT support best practices</li></ul><p><br></p>
We are looking for a skilled Desktop Support Analyst to join our team in Wartburg, Tennessee. In this long-term contract role, you will be responsible for providing comprehensive technical support, troubleshooting issues, and ensuring seamless connectivity for users. This position offers an excellent opportunity to work with cutting-edge technologies and contribute to maintaining efficient IT operations.<br><br>Responsibilities:<br>• Provide hands-on desktop support, including device management, software installations, and hardware troubleshooting.<br>• Diagnose and resolve issues related to network connectivity, including LAN and WAN technologies.<br>• Perform break-fix support for docking stations, PCs, and other hardware components.<br>• Troubleshoot and resolve problems associated with Office 365 applications and services.<br>• Manage and document tickets in the support system, ensuring timely resolution of user issues.<br>• Utilize network monitoring tools to identify and address network performance or equipment issues.<br>• Configure and maintain network hardware, including switches and infrastructure components.<br>• Assist with desktop imaging and operating system installations to ensure systems are up-to-date.<br>• Support Active Directory environments by managing user accounts and permissions.<br>• Collaborate with team members to enhance IT processes and deliver superior user support.
We are looking for a skilled Desktop Support Analyst to join our team in Anderson, South Carolina. This Contract to permanent position is an excellent opportunity for individuals with a passion for IT services and a commitment to providing exceptional technical support. In this role, you will handle a variety of responsibilities, including hardware and software configuration, troubleshooting, and incident management.<br><br>Responsibilities:<br>• Install, configure, and maintain company hardware, software, and operating systems to ensure optimal performance.<br>• Deploy and configure hardware for new users while upgrading existing equipment when necessary.<br>• Perform laptop imaging and setup for both new and current employees.<br>• Provide encryption keys and other secure access tools to users as required.<br>• Troubleshoot and resolve issues related to company hardware, software, and desktop applications.<br>• Manage incident tickets in ServiceNow, ensuring timely updates and resolution.<br>• Recommend suitable equipment purchases based on user needs and organizational requirements.<br>• Conduct periodic inventory checks of computer supplies and perform asset management tasks.<br>• Apply necessary Windows updates to maintain system security and functionality.<br>• Assist with other related tasks as assigned to support the IT infrastructure.
We are looking for a skilled Desktop Support Analyst to join our team in Hazlehurst, Georgia. In this long-term contract position, you will play a vital role in ensuring seamless operations by providing technical support and troubleshooting for hardware, software, and networking systems. This role offers an excellent opportunity to work in a dynamic environment while contributing to the success of our organization.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to desktop hardware, software, and networking systems.<br>• Manage and maintain Active Directory user accounts, group policies, and security permissions.<br>• Provide support for Microsoft Office 365 applications, including Exchange Online, SharePoint, and Teams.<br>• Perform hardware repairs and upgrades to ensure optimal functionality.<br>• Collaborate with team members to develop solutions for complex technical problems.<br>• Deliver clear and effective communication to end-users, assisting them with technical challenges.<br>• Conduct system updates and maintain documentation for troubleshooting procedures.<br>• Ensure compliance with IT security protocols and organizational standards.<br>• Monitor and address performance issues across desktop systems.<br>• Support the deployment of new technologies and systems within the organization.
<p>Robert Half Talent Solutions is seeking an experienced <strong>IT Support Specialist</strong> to support our client in the <strong>manufacturing industry</strong>. This role is highly hands-on and operationally critical, providing technical support to systems that directly impact warehouse and manufacturing operations.</p><p>The position follows an <strong>overnight schedule of 10:30 PM to 7:00 AM, Friday through Tuesday, with Wednesday and Thursday off</strong>, and requires dependability and responsiveness in a production-driven setting.</p><p>Key Responsibilities</p><ul><li>Provide hands-on support and configuration for <strong>RF scanners</strong> used in warehouse and logistics operations</li><li>Troubleshoot and maintain <strong>Zebra label printers</strong> and related peripherals</li><li>Perform system imaging, device deployments, and updates using <strong>SCCM and/or Intune</strong></li><li>Diagnose and resolve network-related issues including <strong>DNS, DHCP, Telnet, and SSH</strong></li><li>Administer <strong>Active Directory</strong> accounts, permissions, and group policies</li><li>Deliver <strong>Tier 1–2 technical support</strong> in a Microsoft 365 environment</li><li>Document processes, incidents, and resolutions to support operational continuity</li><li>Ensure minimal downtime for users supporting manufacturing and distribution workflows</li></ul><p><br></p><p><br></p>
We are seeking a skilled Desktop Support Analyst to join our team in New York, NY. In this long-term contract role, you will play a vital part in maintaining and supporting desktop systems, ensuring smooth operations throughout the organization. The ideal candidate will possess a strong background in desktop hardware, software, and imaging, as well as the ability to troubleshoot and resolve technical issues efficiently.<br><br>Responsibilities:<br>• Provide technical support for desktop systems, including hardware, software, and peripherals.<br>• Configure, install, and maintain workstations with Windows 10 and other necessary software.<br>• Troubleshoot and resolve issues related to Active Directory, ensuring proper access and permissions.<br>• Perform desktop imaging and deployment to optimize workstation setup processes.<br>• Diagnose and repair hardware issues, minimizing downtime for end-users.<br>• Collaborate with team members to implement system updates and enhancements.<br>• Respond promptly to service requests and document solutions for future reference.<br>• Maintain accurate inventory of desktop hardware and software assets.<br>• Educate end-users on best practices for utilizing workstation tools effectively.<br>• Ensure compliance with organizational IT policies and procedures.
<p>We are seeking a Field Service Technician to support clients with installation, maintenance, and repair of office technology equipment. This is a hands-on, customer-facing role ideal for someone who thrives in the field and enjoys troubleshooting a wide range of technical issues.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Install, maintain, and repair printers, copiers, and office technology equipment</li><li>Troubleshoot hardware, connectivity, and performance issues on-site</li><li>Configure and support basic networking (connectivity, device integration, etc.)</li><li>Provide timely, high-quality service and support to end users</li><li>Partner with internal teams to resolve more complex technical issues</li><li>Ensure equipment is running efficiently and meeting client needs</li></ul>
<p>We are looking for a skilled Access Control Technician to join our team in Greater Cleveland, Ohio. In this role, you will be responsible for installing, maintaining, and troubleshooting advanced security systems, including video surveillance and access control solutions. The ideal candidate will have a strong background in network cabling and low voltage systems, along with a commitment to delivering exceptional service.</p><p><br></p><p>Responsibilities:</p><p>• Travel to customer sites to install and configure video, security, and access control systems, including solutions from manufacturers such as Verkada, Hanwha, and Honeywell.</p><p>• Perform routine maintenance, diagnose issues, and repair access control components like electric strikes, mag locks, card readers, sensors, and control boards.</p><p>• Interpret technical documents such as blueprints, schematics, and manuals to ensure accurate equipment installation.</p><p>• Ensure compliance with local codes and regulations related to access control and fire safety during installations.</p><p>• Collaborate with customers to assess their security needs and recommend appropriate solutions.</p><p>• Maintain detailed documentation of installations, repairs, and maintenance activities, adhering to company policies and customer requirements.</p><p>• Work with network cabling, fiber-optic systems, and low voltage equipment to support security infrastructure.</p><p>• Provide technical support and guidance to customers, ensuring their systems are fully operational and optimized.</p><p>• Stay updated on industry trends and advancements in security technology to continuously improve service offerings.</p>
<p>We are looking for a skilled Access Control Technician to join our team in Atlanta, GA. In this contract-to-permanent position, you will play a key role in the installation, configuration, and maintenance of access control and video surveillance systems, ensuring high-quality service delivery to our clients. This role offers a dynamic work environment with a blend of on-site and travel-based assignments.</p><p><br></p><p>Responsibilities:</p><p>• Install and configure access control systems, including controllers, readers, and door hardware.</p><p>• Set up and maintain video surveillance systems, including IP cameras and network video recorders.</p><p>• Perform low voltage cabling tasks such as pulling, terminating, labeling, and testing cables.</p><p>• Troubleshoot and resolve hardware, software, and network connectivity issues related to security systems.</p><p>• Conduct system commissioning, inspections, and preventative maintenance to ensure optimal performance.</p><p>• Read and interpret technical drawings, schematics, and wiring diagrams for accurate installations.</p><p>• Document all installation and service activities, maintaining detailed records of system configurations.</p><p>• Provide hands-on training and system handoff to end users, ensuring they understand system functionality.</p><p>• Collaborate professionally with clients, project managers, and team members to meet project goals.</p><p>• Comply with safety protocols, company policies, and industry standards during all activities.</p>
<p>We are looking for a skilled Access Control Technician to join our team in Charlotte, NC. In this role, you will be responsible for installing, maintaining, and troubleshooting access control and video surveillance systems for a variety of commercial and industrial settings. This is a contract position with the potential for long-term employment after an initial contract period.</p><p><br></p><p>Responsibilities:</p><p>• Install and configure access control systems, including controllers, readers, locks, and door hardware.</p><p>• Set up and maintain video surveillance systems, such as IP cameras, NVRs/DVRs, and related software.</p><p>• Perform cabling tasks, including pulling, terminating, labeling, and testing low voltage cables like Cat5e/Cat6.</p><p>• Troubleshoot and resolve hardware, software, and network connectivity issues.</p><p>• Conduct system commissioning, inspections, and preventative maintenance to ensure optimal performance.</p><p>• Interpret and work from technical drawings, blueprints, and wiring schematics.</p><p>• Document system installations, configurations, and service activities for project records.</p><p>• Provide end-user training and ensure smooth handoff of systems to customers.</p><p>• Adhere to safety protocols and industry best practices during all installations and service tasks.</p><p>• Collaborate with customers, project managers, and internal teams to ensure project success.</p>
We are looking for an experienced Access Control Technician to join our team in Easley, South Carolina. This role involves the installation, maintenance, and troubleshooting of access control and video surveillance systems, as well as low-voltage cabling. As a contract position with the potential for long-term employment after an initial contract period, this opportunity offers stability and growth.<br><br>Responsibilities:<br>• Install, configure, and maintain access control systems, including controllers, readers, locks, and related hardware.<br>• Set up and troubleshoot video surveillance systems, such as IP cameras, NVRs/DVRs, and video management software.<br>• Perform tasks related to low-voltage cabling, including pulling, terminating, labeling, and testing cables.<br>• Program and integrate software for access control and video surveillance platforms.<br>• Diagnose and resolve issues with hardware, software, and network connectivity.<br>• Conduct system inspections, commissioning, and preventative maintenance.<br>• Interpret and work with technical documents such as blueprints, schematics, and wiring diagrams.<br>• Provide basic training and guidance to end users on system operations.<br>• Maintain detailed records of installations, service work, and system configurations.<br>• Ensure compliance with safety standards and adhere to industry best practices.
<p>We are looking for an experienced Access Control Technician to join our team in Cary, North Carolina. This role will focus on the installation, configuration, and maintenance of electronic security systems, including access control and video surveillance solutions. As a Contract to permanent opportunity, this position offers the potential for long-term growth after a 4-6 month contract period.</p><p><br></p><p>Responsibilities:</p><p>• Install, program, and test access control systems, including controllers, readers, locks, and door hardware.</p><p>• Configure and maintain video surveillance systems, such as IP cameras, NVRs/DVRs, and associated software.</p><p>• Pull, terminate, label, and test low voltage cabling, including Cat5e/Cat6 and fiber-optic cables.</p><p>• Troubleshoot and resolve hardware, software, and network connectivity issues related to security systems.</p><p>• Perform system commissioning, inspections, and preventative maintenance to ensure optimal functionality.</p><p>• Interpret technical drawings, blueprints, schematics, and wiring diagrams for system installations.</p><p>• Provide basic training to end users and conduct system handoffs with customers.</p><p>• Document installation processes, service work, and system configurations for reporting purposes.</p><p>• Collaborate with project managers, customers, and internal teams to ensure project success.</p><p>• Adhere to industry safety standards, company policies, and best practices during all work activities.</p>
<p>Fully onsite role in Clearwater, FL. This role will convert over full time after 90 day trial period, where free individual benefits and a quarterly bonus plan that will enact upon conversion to full time. </p><p><br></p><p>We are looking for a skilled Technical Product Support Analyst to join our team in Clearwater, Florida, on a contract with the potential for a long-term position. In this role, you will provide in-depth technical assistance to customers while leveraging your mechanical and electrical expertise to resolve issues effectively. This position offers a dynamic opportunity to work within a healthcare-related environment and contribute to customer satisfaction through reliable troubleshooting and support.</p><p><br></p><p>Responsibilities:</p><p>• Address customer inquiries promptly, diagnosing and resolving technical challenges with precision.</p><p>• Apply mechanical and electrical knowledge, utilizing tools such as voltmeters, to troubleshoot equipment effectively.</p><p>• Maintain professionalism and de-escalate situations to ensure positive customer experiences.</p><p>• Collaborate with team members to streamline communication and enhance problem-solving efforts.</p><p>• Create and manage detailed documentation to support technical processes and training initiatives.</p><p>• Stay updated on emerging technologies and improve technical skills continuously.</p><p>• Perform repairs and maintenance on mechanical equipment as required.</p><p>• Uphold teamwork and a positive attitude in all aspects of the role.</p><p>• Ensure reliability and consistency in managing customer support tasks.</p>
<p>Our client is looking for a skilled Help Desk/Desktop Support Analyst to join their team on a contract basis in Draper, Utah. This role is ideal for professionals who thrive in providing technical support and resolving IT-related issues efficiently. If you have a passion for helping users and a strong technical background, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><ul><li>Provide timely and effective technical support for hardware, software, and system issues.</li><li>Working with stakeholders</li><li>Manage and resolve service desk tickets while ensuring accurate documentation of resolutions.</li><li>Assist users with basic troubleshooting for system errors and software applications.</li><li>Ensure proper setup and maintenance of workstations and peripheral devices.</li><li>Collaborate with team members to address recurring technical challenges.</li><li>Deliver excellent customer service and maintain clear communication with end-users.</li><li>Monitor system performance and escalate issues as needed.</li><li>Follow established protocols and procedures to ensure compliance with IT standards</li></ul>
<p>We are looking for a skilled Telecommunications Specialist to join our team in New Haven, Connecticut. This position involves working within a dynamic technical call center environment, focusing on ensuring seamless communication systems and user support. As a Long-term Contract role, this opportunity offers the chance to contribute to impactful projects in the manufacturing industry.</p><p><br></p><p>Responsibilities:</p><p>• Provide Level 1 technical support and troubleshooting assistance to end users within the call center environment.</p><p>• Manage provisioning tasks to ensure efficient setup and operational functionality of communication systems.</p><p>• Collaborate with business stakeholders to design and implement call flows tailored to organizational needs.</p><p>• Develop and enhance system features to optimize performance and user experience.</p><p>• Perform ongoing maintenance and support for communication platforms, including Genesys and UCCX.</p><p>• Analyze and resolve technical issues to minimize disruptions and maintain system reliability.</p><p>• Maintain accurate documentation of system configurations, processes, and troubleshooting steps.</p><p>• Support the integration and migration of users into upgraded communication platforms.</p><p>• Ensure compliance with industry standards and regulations, including ICD codes.</p><p>• Deliver exceptional service while addressing telecommunications-related inquiries and challenges.</p>