<p>Are you a problem-solving expert with a passion for technology and expertise in Windows, Active Directory, Intune, and IT support? Are you driven to provide stellar technical assistance and ensure smooth day-to-day operations for end users? If so, we encourage you to apply for the Desktop Support Technician role!</p>
<p><strong>POSITION OVERVIEW</strong></p><p>The Desktop Engineer focuses on providing high-level desktop support and systems engineering services. The individual in this position will manage and enhance internal tech infrastructure related to endpoints, automation, and software deployment. The responsibilities include scripting, image lifecycle support, patch management, application packaging, and cross-platform device maintenance. The position also plays a role in training and technical communication, ensuring security standards are upheld within the environment.</p><p><br></p><p><strong>KEY RESPONSIBILITIES</strong></p><p>Some of the core tasks and expectations include:</p><ul><li>Prepare and deploy endpoint devices using modern management tools such as Ivanti and Intune.</li><li>Maintain imaging standards and adjust based on departmental use cases and hardware evolution.</li><li>Build and support automation scripts (e.g., PowerShell, AutoIT) for device setup and software installs.</li><li>Provide support across both Windows and macOS ecosystems, including patching and compliance monitoring.</li><li>Curate and publish applications to a self-service portal after validation/testing.</li><li>Collaborate with IT operations and project teams to schedule, test, and roll out updates and patches.</li><li>Leverage ticketing and reporting systems (e.g., ServiceNow, Power BI) for issue resolution and trend tracking.</li><li>Support both virtual and physical desktops, including incident management and hardware repair.</li><li>Contribute to IT initiatives like system refreshes, process enhancements, and cross-team coordination.</li><li>Escalate technical barriers as needed while maintaining strong end-user communication.</li><li>Participate in formalized processes such as incident, change, and problem management workflows.</li></ul><p><br></p>
<p><strong>Position Overview:</strong></p><p>Robert Half is seeking three PC Techs to support a large-scale technology deployment project. This is a hands-on, on-site contract position focused on configuring, imaging, and preparing IT hardware to support enterprise operations.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Perform PC imaging and application installations to prepare new systems for end users.</li><li>Configure and stage equipment, including basic networking (routers, switches, TCP/IP).</li><li>Physically move, process, and inventory IT equipment; ability to lift up to 50 lbs required.</li><li>Decommission and document old hardware in accordance with company standards.</li><li>Assist with service desk support tasks as needed.</li><li>Maintain accurate data entry, reporting, and tracking using MS Office and Excel.</li></ul>
<p>We are seeking a proactive and detail-oriented <strong>Help Desk</strong> <strong>Analyst</strong> for a one-year remote contract. The ideal candidate will have strong technical troubleshooting skills and experience supporting end users in a dynamic enterprise environment. This role is focused on resolving desktop-related issues, enhancing the support knowledge base, and improving overall service delivery within the IT Help Desk team.</p><p><br></p><p>• Respond to incoming service requests in a timely manner, gather pertinent information, and document in the Help Desk System</p><p>• Classify and prioritize all service requests according to department standards and guidelines</p><p>• Troubleshoot issues related to personal computer hardware, software, and operating systems; printers; email; network/internet access; mobile devices, and any other requests within the scope of their expertise.</p><p>• Document all activity in a timely manner using the internal Help Desk System according to departmental standards and guidelines.</p><p>• Reassign and/or escalate service requests in a timely manner to the appropriate resource and level when necessary</p><p>• Maintain the resolution knowledge base by posting all relevant solutions.</p><p>• Provide information and reports as requested</p><p>• Prepare and present enterprise communications as required</p><p>• Work with Support Engineers and other internal service providers to guarantee smooth handoffs</p><p>• Mentor Help Desk Technician I staff to improve their technical proficiency and customer service level</p><p>• Assist DS Support Manager with internal projects that improve the overall effectiveness of the Help Desk Team</p><p>• Monitor Help Desk Team workloads and backlogs to facilitate higher service levels and achieve team goals</p><p>• Connect to systems remotely and work with employees to identify computing problems and correct them</p><p>• Identify Problems and Trends in the environment and assist with problem-solving proactively</p><p>• Perform other duties, as assigned</p>
<p>Robert Half is searching for an <strong>IT Support Specialist</strong> with strong client-facing skills to provide hands-on technical support a client in Managed Services. This role is highly interactive, requiring someone who can balance technical troubleshooting with excellent customer service. The position focuses on Tier I and Tier II support, with Tier III escalations managed by system administrators.</p><p><br></p><p><strong>Job Details: </strong></p><p><strong>Duration:</strong> 6 months contract to hire </p><p><strong>Schedule: </strong>Monday – Friday 8 to 5pm PST<strong> </strong></p><p><strong>Location:</strong> Hybrid – remote primary (Main office is in Tacoma)</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Provide day-to-day end-user support for hardware, software, and applications</li><li>Troubleshoot and resolve issues related to Windows and Mac desktop environments</li><li>Support Microsoft 365 and Azure services, including user administration, access management, and application support</li><li>Assist with basic to intermediate networking tasks, including switches, firewalls, VPNs, DHCP/DNS, and routing</li><li>Manage and troubleshoot Windows Server environments</li><li>Support mobile devices through Intune or similar MDM solutions</li><li>Write and execute basic PowerShell scripts for automation and administrative tasks</li><li>Document issues, solutions, and best practices within ticketing systems (experience with ConnectWise a plus)</li><li>Collaborate with Tier III system administrators on escalated issues</li><li>Provide excellent customer service in a client-facing role, ensuring timely and clear communication</li></ul><p><br></p>
We are looking for a dedicated Help Desk Analyst to provide technical support and troubleshooting expertise for our IT systems and manufacturing processes. This role involves maintaining optimal functionality of the Tulip platform, supporting discrete manufacturing workflows, and ensuring seamless product traceability. The position is based in Cleveland, Ohio, and requires on-site work from Monday to Friday, with occasional Saturday shifts during critical periods.<br><br>Responsibilities:<br>• Deliver technical support and maintenance for the Tulip platform, ensuring reliable system performance.<br>• Diagnose and resolve IT issues related to PCs running Tulip software, addressing both hardware and software concerns.<br>• Manage and support APIs to maintain consistent business data flow.<br>• Utilize Kepware to enable effective data communication across manufacturing systems.<br>• Provide expertise in discrete manufacturing processes to optimize production workflows.<br>• Ensure accurate product genealogy and traceability through detailed record-keeping.<br>• Troubleshoot and solve technical challenges related to IT systems and manufacturing operations.<br>• Collaborate closely with production, quality, and IT teams to drive continuous improvements.<br>• Maintain compliance with industry standards and regulatory requirements, especially in defense manufacturing.
Position Overview:<br>The Senior Desktop Support Specialist is responsible for the daily management of the IT Helpdesk, resolving system and network issues, and working on enterprise projects as assigned. This is a forward-facing position with direct contact with staff and vendors.<br><br>Essential Duties and Responsibilities: <br>• Manage MOC helpdesk system. Dispatch tickets to various IT staff contingent on the level of identified issue; ensure resolution and proper documentation for all tickets. The position will respond to level 2 and level 3 support requests.<br>• Manage user accounts in a Windows active directory hybrid environment. Establish new users with appropriate permissions and SSO applications. Remove users as necessary.<br>• Work with user departments to maintain file structure and data within a 365 Sharepoint/OneDrive environment<br>• Work with Vendors to resolve system and network issues<br>• Install and troubleshoot computer software, including Microsoft Operating Systems, MS Office, Citrix, VPN, and Adobe, etc. Perform updates as necessary.<br>• Install and troubleshoot computer hardware (desktops, laptops, printers and related peripherals) on site and remote. Ensure hardware is ready for new hires.<br>• Work with IT Head to ensure the user systems (laptops) are managed and replaced in line with agency standards<br>• Maintain documentation on hardware and software configuration, network configuration, and computer inventory<br>• Maintain software solutions and hardware driver updates from vendors<br>• Perform client support of MOC desktop applications<br>• Manage the MOC Door Access Control and Video systems at over 20 locations<br>• Manage cell phone and tablet provisioning along with the MDM solution<br>• Manage print server to optimize copier use throughout the agency<br>• Understanding of the OSI model and its application in troubleshooting<br>• Perform other related duties as assigned<br><br>Required Qualifications and Skills: <br>• Associate degree or higher in computer science or related field<br>• Minimum 2 years of experience<br>• Demonstrated strong working knowledge of desktop and laptop hardware, applications and networking components<br>• Expert knowledge of Windows OS and advanced knowledge of Office suites<br>• Experience troubleshooting desktop issues (Windows, Microsoft Outlook, Microsoft Office, browsers, printing, etc.) and providing remote IT assistance via phone and remote support tools.<br>• Ability to prioritize tasks and manage competing demands<br>• Excellent customer service, organizational, oral and written communication skills<br>• Must be a self-motivated team player and have a willingness to learn and teach<br>• Certificate for: COMPTIA+, Network+, Microsoft Azure or experience with SharePoint and OneDrive in Microsoft 365, experience With Kaseya and IT Glue are a plus
We are looking for an experienced IT Manager to oversee the design, implementation, and management of advanced infrastructure solutions. This role requires strong technical expertise and leadership skills to ensure the organization’s IT systems are secure, efficient, and aligned with business objectives. Based in Wheeling, Illinois, this position offers an opportunity to collaborate across teams and drive technological excellence.<br><br>Responsibilities:<br>• Develop and implement reliable infrastructure solutions, including on-premises and hybrid server environments.<br>• Administer and optimize network architecture, server systems (Windows and Linux), storage solutions, and disaster recovery plans.<br>• Manage virtualization platforms such as vSphere and vCenter to enhance system performance.<br>• Oversee Active Directory, group policies, and related services to ensure seamless operations.<br>• Ensure compliance with security standards, data protection laws, and industry regulations.<br>• Monitor and analyze system performance, addressing issues promptly to minimize downtime.<br>• Collaborate with IT and business leaders to align infrastructure strategies with organizational goals.<br>• Maintain thorough documentation of system configurations, processes, and troubleshooting guidelines.<br>• Provide mentorship and training to the Helpdesk Team to enhance their technical capabilities.
<p>Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk Analyst, you will play a key role in providing advanced technical support to end-users, troubleshooting complex issues, and ensuring the efficient operation of IT systems. This is a contract position that offers an exciting opportunity to work with a reputable company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Advanced Troubleshooting:</strong> Diagnose and resolve complex technical issues related to hardware, software, and network systems, serving as an escalation point for Tier 1 support.</li><li><strong>Ticket Resolution:</strong> Handle escalated support tickets, ensuring that they are resolved in a timely and efficient manner while maintaining high levels of end-user satisfaction.</li><li><strong>User Training:</strong> Provide guidance and training to end-users on software applications, system best practices, and advanced problem-solving techniques to improve self-sufficiency.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues, contributing to a knowledge base for the IT support team.</li><li><strong>Vendor Coordination:</strong> Collaborate with third-party vendors and service providers to facilitate problem resolution and the procurement of hardware or software solutions.</li><li><strong>Remote Support:</strong> Offer remote assistance to users, ensuring prompt and effective resolution of issues, especially in situations where on-site support is not required.</li><li><strong>Root Cause Analysis:</strong> Investigate and identify the root causes of recurring technical problems, and work on strategies to prevent their reoccurrence.</li><li><strong>Escalation Management:</strong> Collaborate with Tier 3 support teams to resolve issues that require advanced technical expertise, ensuring seamless handover of escalated tickets.</li></ol><p><br></p>
We are in need of a Desktop Support Analyst to join our team in the healthcare sector, located in Princeton, New Jersey. The role involves providing crucial technical support to our team, ensuring the smooth operation of our systems. This entails troubleshooting hardware, software, and network issues, as well as managing user accounts and access controls.<br><br>Responsibilities:<br><br>• Deliver both remote and deskside support to staff, addressing software, hardware, and network problems.<br>• Ensure the successful installation, configuration, and maintenance of Windows and macOS operating systems, along with printers and other peripherals.<br>• Take charge of managing user accounts and controlling access in Active Directory and O365.<br>• Support both cloud-based and on-premise IT environments, including the use of VPNs and remote desktop tools.<br>• Document all troubleshooting steps and IT procedures for future reference within the team.<br>• Collaborate effectively with other members of the IT team to escalate and resolve complex issues.<br>• Use your knowledge of Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management to effectively perform your role.
<p>Our Appleton-based client is looking for a Help Desk Analyst II to join the IS team. This is an onsite role Monday through Friday, 7:00 am - 4:00 pm CST. This is an ideal role for a Help Desk Analyst I looking to advance their career! This is a contract to full-time role.</p><p><br></p><p>What You’ll Be Doing:</p><p><br></p><p>Provisioning and staging devices for new and existing users</p><p><br></p><p>Handling deskside support requests as part of the IS team</p><p><br></p><p>Acting as overflow for triage and service desk tickets – mix of Level 1 and light Level 2 tasks</p><p><br></p><p>Covering for the onsite support peer during PTO or schedule adjustments</p><p><br></p><p>Performing hardware swaps, desktop imaging, and device setups</p><p><br></p><p>Working with SCCM for device management and software deployment</p><p><br></p><p>Making user group modifications and updates in Active Directory</p><p><br></p><p>Collaborating in real-time with team members via chat for troubleshooting bumps</p><p><br></p><p>Tech Environment:</p><p><br></p><p>Windows desktops/laptops</p><p><br></p><p>SCCM</p><p><br></p><p>Active Directory</p><p><br></p><p>Standard imaging and provisioning tools</p><p><br></p><p>What We’re Looking For:</p><p><br></p><p>Customer Service: 1+ year in a support or service-driven role</p><p><br></p><p>Technical Skills: 1-2 years of desktop/device support (PCs, laptops, hardware troubleshooting)</p><p><br></p><p>Hands-On Experience: Comfortable supporting hardware swaps and device imaging</p><p><br></p><p>Why You’ll Love It:</p><p><br></p><p>Be the go-to support for an engaged and collaborative onsite team</p><p><br></p><p>Enjoy variety – some days are heavy on provisioning, others more focused on support tickets</p><p><br></p><p>A great opportunity to grow your skills in a supportive, team-first environment</p>
<p>Position: IT INFRASTRUCTURE SUPPORT ANALYST - Skills ranging from desktop, hardware, software, networking, systems and more</p><p>Location: Territory includes: Iowa City, Cedar Rapids, Muscatine, Iowa</p><p><strong>Salary: $50,000 - 65,000 + FULL BENEFITS + COMPANY CAR</strong></p><p><br></p><p>*** For immediate and confidential consideration, please send a message to Shawn M Troy - Technology Practice Director with Robert Half - on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***</p><p><br></p><p>Robert Half is looking for an IT INFRASTRUCTURE SUPPORT ANALYST professionals for a permanent direct hire full time position for the Cedar Rapids - Iowa City - Muscatine Corridor <strong>(this would be your territory using a COMPANY CAR!)</strong> This individual will work for a small to medium sized client company who is a leader in their space.</p><p><br></p><p>In this role you will apply your array of IT Infrastructure support and trouble-shooting skills ranging from desktop, hardware, software, networking, systems and more. Tremendous opportunity to continue to grow your IT career, learn more, be supported and obtain excellent compensation + <strong>full benefits + company car, no overnight travel. This position is core business hours, Monday thru Friday.</strong></p><p><br></p><p>It is a perfect time to bring your expertise to this IT INFRASTRUCTURE SUPPORT ANALYST within the Muscatine, Iowa City, and Cedar Rapids, IA area. You will be a part of a thriving and stable organization and have the opportunity advancement and growth. Exceptional benefits!</p><p><br></p><p>Requirements:</p><p>• Consideration given to candidates with degree and 1+ year experience to non-degree candidates with 3+ years or more of experience in prior desktop support, network and or system experience:</p><p>○ Windows XP/7/10, Server 2003 - 2016, DNS, CHCP, LAN, Networking, routers, switches, desktop support, hardware, software, other</p><p>• Must be self-directed, continuous learner, with good customer service skills</p><p>• Clean driving record and ability to pass a background check</p><p><br></p><p><br></p><p>*** For immediate and confidential consideration, please send a message to Shawn M Troy on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 319-362-8606 or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***We are looking for an experienced Desktop Support Analyst to join our team in Muscatine, Iowa. In this role, you will provide technical support for a variety of IT systems, including desktop hardware, software, and networking solutions. This position offers an excellent opportunity to develop your career in a stable and supportive environment, with competitive compensation and benefits.</p>
We are looking for a skilled Desktop Support Analyst to join our team in Lafayette, Louisiana. This is a Contract-to-permanent position designed to offer long-term growth opportunities for the right candidate. The ideal individual will excel in troubleshooting and providing technical support across various platforms and devices, ensuring smooth operations for end-users.<br><br>Responsibilities:<br>• Provide technical support for desktop hardware and software, including Dell and Lenovo devices.<br>• Troubleshoot and resolve issues related to Microsoft 365 applications and services.<br>• Assist with the configuration and maintenance of Android and Apple devices.<br>• Utilize Cisco and Citrix technologies to address connectivity and network-related concerns.<br>• Perform remote support to diagnose and resolve technical problems efficiently.<br>• Manage and maintain Active Directory accounts and permissions.<br>• Implement and oversee backup technologies to safeguard data integrity.<br>• Conduct hardware diagnostics and repairs for computer systems.<br>• Ensure proper documentation of issues and resolutions for future reference.<br>• Collaborate with team members to improve processes and enhance user experience.
<p><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES </strong>include the following. Other related duties may be assigned.</p><p><br></p><p>· Utilizing Office 365 Admin portal to set up new users accounts, email profiles, and access permissions.</p><p>· Respond to help desk tickets and provide first-level technical support via phone, email, or in person</p><p>· Troubleshoot and resolve hardware, software, printer and network issues.</p><p>· Assist with installation and configuration of computer systems and applications.</p><p>· Maintain and monitor computer systems, printers, and peripheral devices.</p><p>· Document issues, solutions, and updates in the ticketing system.</p><p>· Follow standard operating procedures and escalate complex issues when necessary.</p><p>· Support onboarding/offboarding processes for employees.</p><p>· Perform routine system checks and updates.</p><p><br></p>
We are looking for a Help Desk Analyst I to join our team in Winsted, Connecticut. In this on-site, contract-to-permanent position, you will play a vital role in ensuring the smooth operation of computer systems, providing technical support, and resolving hardware and software issues. This is an excellent opportunity to contribute your expertise and grow your skills in a dynamic, user-focused IT environment.<br><br>Responsibilities:<br>• Provide technical assistance for the installation and repair of computer hardware, software, and peripheral equipment.<br>• Perform hardware refreshes and upgrade software on existing systems to ensure optimal functionality.<br>• Monitor logs, including antivirus and event logs, using specialized software and address any issues proactively.<br>• Ensure compliance with desktop patching requirements by reviewing security scans and collaborating with the Network Administrator.<br>• Create and maintain workstation and server images for physical hardware and virtual infrastructure.<br>• Support end-users with technical guidance on software applications, including Microsoft Office Suite, Outlook, and other specialized programs.<br>• Configure, modify, and manage user accounts and groups in Active Directory and Exchange.<br>• Coordinate and monitor remote access solutions to facilitate secure connectivity.<br>• Attend relevant training and seminars to stay updated on the latest IT solutions and practices.<br>• Perform additional duties as required to maintain a high level of service and responsiveness.
We are looking for a dedicated Help Desk Analyst to provide efficient technical support to employees in a Windows-based environment. This is a long-term contract position located in Coatesville, Pennsylvania, requiring a hands-on approach to troubleshooting and resolving hardware and software issues. The role involves working onsite five days a week with the possibility of hybrid flexibility after ramp-up.<br><br>Responsibilities:<br>• Deliver first-line deskside and remote support to approximately 120 employees, including troubleshooting Windows-based systems and a small number of Mac devices.<br>• Diagnose and resolve issues related to applications, desktops, laptops, and other hardware.<br>• Utilize Intune to manage and deploy laptops and ensure proper setup.<br>• Perform imaging of desktops and laptops, customizing images as needed to meet user requirements.<br>• Maintain and track helpdesk tickets in the ticketing system, ensuring timely resolution of issues.<br>• Support Active Directory by managing user permissions and access.<br>• Install, configure, and repair desktop hardware and peripherals.<br>• Provide guidance and training to users on basic technical issues and system functionalities.<br>• Collaborate with team members to ensure consistent and high-quality support across the organization.
<p>We are looking for individuals that love technology and have good customer handling skills. You will be working with people daily who need help troubleshooting technical issues with their computer. Work hours are M-F covering day-time hours of 8am-6pm central time. A Tier 1 Technical Support Representative is responsible for handling front line inbound telephone calls and written or internet-based inquiries from customers regarding a wide variety technical issue including email, SharePoint, Office 365, Sales Force, and network connectivity. Support includes diagnosing, troubleshooting, documenting, and resolving technical issues. </p><p><br></p><p><strong>Title: Desktop Support </strong></p><p><strong>Location: Grand Prairie </strong></p><p><strong>Pay: $18-20 per hour </strong></p><p><strong>Duration: 6 Month Contract to Hire </strong></p><p><br></p><p>ESSENTIAL DUTIES AND RESPONSIBILITIES</p><p>Provides tier one troubleshooting and resolution for Windows 10, Office 365, Email, and internal CRM technical issues. </p><p>• Provides level one technical support to internal clients and external clients.</p><p>• Accurately assesses the customer's product issue. Asks the user well thought out or detailed questions and carefully listens to the user's response to fully comprehend the need and best approach for resolving the problem.</p><p>• Research customer problems/issues to increase personal knowledge and familiarity with the supported product and to provide the highest level of support possible.</p><p>• Communicates issues clearly and effectively to clients; documents all customer interactions consistently, thoroughly, and free of grammatical errors.</p><p>• Document customer information and recurring technical issues to support product quality programs and product development.</p><p>• Participates in training programs to continuously improve product knowledge and service skills, as well as contributing to the internal knowledgebase.</p><p>• Performs all other duties as assigned.</p><p><br></p>
<p>We are offering a long-term contract employment opportunity for a Help Desk Analyst II in Pittsburgh, Pennsylvania. The selected candidate will be an integral part of our team, focusing on providing technical support for hardware, software, and networking systems. The role emphasizes maintaining a high level of customer service and ensuring the smooth operation of IT services for North American end-users and executive leadership.</p><p><br></p><p>Responsibilities:</p><p>• Provide hands-on technical support, diagnosing and resolving hardware, software, and network issues to maintain optimal system performance.</p><p>• Offer desktop and remote support for Windows, Office365, Active Directory, and other enterprise applications.</p><p>• Handle the installation, configuration, and maintenance of computers, peripherals, and audio-visual equipment.</p><p>• Ensure the smooth operation of video conferencing systems for meetings and events.</p><p>• Perform basic network troubleshooting, including device configurations and adherence to security best practices.</p><p>• Assist in basic system administration tasks, including user account management and permissions.</p><p>• Collaborate with vendors and escalate complex technical issues when necessary.</p><p>• Develop and maintain IT documentation, training materials, and knowledge base articles.</p><p>• Support and maintain audio-visual technologies.</p>
We are looking for a skilled Desktop Support Analyst to join our team in New York, NY. In this role, you will be responsible for providing technical assistance to ensure smooth operations across various desktop systems and devices. This is a long-term contract position offering an excellent opportunity to contribute to a dynamic environment and enhance your technical expertise.<br><br>Responsibilities:<br>• Provide comprehensive technical support for desktop hardware, software, and peripherals, ensuring efficient functionality.<br>• Manage desktop imaging processes to prepare devices for deployment and ensure seamless user experiences.<br>• Support and troubleshoot audio-visual equipment to facilitate presentations and meetings.<br>• Configure and maintain Apple iOS devices, including iPhones, to meet organizational standards.<br>• Resolve issues related to Microsoft Windows 10 systems, ensuring minimal downtime and maximum productivity.<br>• Administer Active Directory to manage user accounts and permissions effectively.<br>• Collaborate with team members to identify and implement improvements in desktop support processes.<br>• Respond promptly to user inquiries and technical issues, providing clear resolutions and guidance.<br>• Maintain accurate documentation of support activities and technical procedures.<br>• Stay updated on emerging technologies and best practices to enhance support capabilities.
<p>We are looking for a skilled Help Desk Analyst II to join our team in Tallahassee, Florida. This Contract-to-Permanent position offers an exciting opportunity to provide advanced technical support and troubleshooting within client environments. The ideal candidate will have a strong background in Microsoft systems, networking, and virtualization platforms, along with excellent customer service skills to ensure smooth operations.</p><p><br></p><p>Responsibilities:</p><p>• Provide advanced troubleshooting and support for Windows 10/11, Microsoft Office 365, EntraID, and Active Directory, including managing accounts, permissions, and group policies.</p><p>• Diagnose and resolve network issues related to routing, switching, VLAN configurations, and overall connectivity.</p><p>• Administer and support virtualized environments using VMware and Hyper-V.</p><p>• Manage backup and recovery solutions, with a focus on Veeam.</p><p>• Act as an escalation point for Tier 1 technicians, offering guidance and resolving complex technical issues.</p><p>• Handle service tickets in a system like ConnectWise, ensuring proper documentation and timely resolution.</p><p>• Support multiple client environments, adapting to diverse business processes and infrastructure setups.</p><p>• Create and maintain technical documentation, including troubleshooting guides and procedural workflows.</p><p>• Collaborate in project work such as system upgrades, migrations, and client onboarding.</p><p>• Communicate effectively with end users, providing clear updates and technical guidance.</p>
<p>Join our team in Waycross, Georgia, as a dedicated Help Desk Analyst and be the first point of contact for resolving IT challenges! In this role, you'll be instrumental in providing first-line technical support, diagnosing a wide range of IT issues, and ensuring our users get back to work quickly. If you possess a solid understanding of computer systems, exceptional communication skills, and a passion for delivering top-notch technical assistance, we want to hear from you</p><p><br></p><p>Responsibilities:</p><p><br></p><ul><li>Be the first point of contact, providing timely technical assistance to end-users via phone, email, and chat.</li><li>Diagnose and resolve hardware, software, and network issues efficiently.</li><li>Meticulously log and track all support requests within our ticketing system.</li><li>Empower users with solutions for software installations, password resets, and other common IT inquiries.</li><li>Ensure seamless escalation of complex issues to specialized IT teams.</li><li>Contribute to our knowledge base by documenting technical challenges and their resolutions.</li><li>Proactively follow up with users to confirm successful issue resolution and satisfaction.</li><li>Stay informed on the latest IT policies and security best practices to provide informed support.</li><li>Leverage your expertise in Microsoft Windows, Mac Computers, Cisco Technologies, and Active Directory to troubleshoot and resolve technical problems.</li><li>Utilize your skills in Citrix Technologies, Computer Hardware, and Microsoft to deliver effective and efficient support.</li></ul>
<p>Robert Half is proactively recruiting senior Help Desk Specialists to support our clients’ high-level technical needs. This is an excellent opportunity for seasoned IT professionals looking to step into upcoming roles with career growth potential.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Resolve complex technical issues escalated from Tier 2</li><li>Perform root cause analysis and improve IT support processes</li><li>Mentor junior technicians and analysts</li><li>Support endpoint management, patching, and asset control</li><li>Maintain SOPs and update documentation</li></ul>
<p>We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Greenville, South Carolina. In this role, you will provide hands-on technical assistance to ensure the smooth operation of desktop systems and related hardware. </p><p>Responsibilities:</p><p>• Provide technical support for desktop systems, workstations, and related hardware.</p><p>• Troubleshoot and resolve issues related to Windows 10 and Active Directory.</p><p>• Perform desktop imaging and configuration to meet user and organizational needs.</p><p>• Maintain and repair hardware components, ensuring optimal functionality.</p><p>• Collaborate with team members to identify and address system performance issues.</p><p>• Assist in software installations, updates, and patches for desktop systems.</p><p>• Document technical processes and solutions for future reference.</p><p>• Monitor system usage and implement preventative measures to reduce downtime.</p><p>• Respond promptly to user requests and provide clear communication throughout the resolution process.</p>
<p>Pay rate is 15.50</p><p>Training is for 2 weeks. Training time is 8:00am-4:30pm CST. Monday- Friday.</p><p><br></p><p>Description/Job Duties:</p><p>- Indexing agent : data entry; they are grabbing the fax images that are received from their providers and are looking for specific information; don't need to read everything but needs to be able to identify the members information, provider, medication they are requesting, any sense of urgency</p><p>- Some type of pharmacy background</p><p>- Entering drug information, identifying syringe, capsule, tablet</p><p>- Outbound calls: dual trained position, if there is no work for the day will be trained in outbound calls to make phone calls but ideally they won't really use them to do the calls; might be an</p><p>hour once per month; would be calling out to let them know the results of the prior authorization if it was approved or denied; just on the drug piece</p><p>- Have metrics per day and per hour: set them up with a glide path which is 8 weeks so slowly; in total 30 cases per hour; training is 2.5 weeks and then glid</p><p><br></p><p>Primary Responsibilities:</p><p>Sort electronic copies of incoming fax transmittals and index them into the appropriate Prior Authorization System PAS workbaskets</p><p>Research and identifying member provider and drug information across multiple computer systems</p><p>Review Incoming PA faxes and initiate coverage determination requests in a timely manner within SLA</p><p>Perform outbound calls to Providers and/or Members to obtain additional information to resolve Prior Authorization cases. Perform outbound call to Providers and/or to inform them of the outcome of Prior Authorization cases.</p><p><br></p><p>Additional Responsibilities:</p><p>Navigate across multiple computer systems to identify information needed for outbound calls to members/providers.</p><p>Make outgoing calls as needed to provide information on prior authorization case outcome follow-up or consultation such as prior authorization requirements appeals etc.</p><p>Educate members / guardians providers pharmacy staff on procedures to avoid compliance risk.</p><p>Meet departmental established performance expectations and working independently to complete tasks in a timely manner.</p><p>May include processing member prior authorizations through various computer systems ensuring the accuracy of all data and updating as necessary.</p><p>May take incoming calls from members or providers and apply benefit plan criteria in making decisions approvals / denials or recommendations clarify and explain pharmaceutical benefits and procedures.</p><p>May partner with others to gather additional information and / or to interpret clinical guidelines act as a resource for others</p><p>Incumbents typically are not licensed pharmacy technicians.</p><p>May include licensed pharmacy technicians doing non-technician work</p><p>*Training is for 2 weeks. Training time is 8:00am-5:00pm CST. Monday- Friday. This training time is subject to change</p><p>*Candidate will work 5 days a week which may or may not include a weekend days.</p><p>*Candidate must have their own home internet access/VPN internet can be hard wired with Ethernet cord</p>
<p>Robert Half is working with a client in Dallas that needs a contract to permanent Desktop Support Analyst. The ideal candidate will have at least 5 years of experience with end user support including software and hardware. </p><p> </p><p><strong>POSITION: DESKTOP SUPPORT</strong></p><p><strong>LOCATION: DOWNTOWN DALLAS 5 DAYS ONSITE</strong></p><p><strong>DURATION: 12 MONTH CONTRACT </strong></p><p><strong>RATE: $27-$32/hr</strong></p><p> </p><p><strong><u>RESPONSIBILITIES </u></strong></p><ul><li>Provides end user support to internal staff </li><li>Resolving hardware and software problems</li><li>Install, configure, and troubleshoot software applications,</li><li>Operating systems, and drivers on various devices</li><li>Manage Office 365 accounts, troubleshoot email and collaboration tool issues,</li><li>Perform regular system updates, patches, and antivirus scans to ensure security and performance</li></ul><p><br></p>
