We are looking for a dedicated Help Desk Analyst to provide efficient technical support to employees in a Windows-based environment. This is a long-term contract position located in Coatesville, Pennsylvania, requiring a hands-on approach to troubleshooting and resolving hardware and software issues. The role involves working onsite five days a week with the possibility of hybrid flexibility after ramp-up.<br><br>Responsibilities:<br>• Deliver first-line deskside and remote support to approximately 120 employees, including troubleshooting Windows-based systems and a small number of Mac devices.<br>• Diagnose and resolve issues related to applications, desktops, laptops, and other hardware.<br>• Utilize Intune to manage and deploy laptops and ensure proper setup.<br>• Perform imaging of desktops and laptops, customizing images as needed to meet user requirements.<br>• Maintain and track helpdesk tickets in the ticketing system, ensuring timely resolution of issues.<br>• Support Active Directory by managing user permissions and access.<br>• Install, configure, and repair desktop hardware and peripherals.<br>• Provide guidance and training to users on basic technical issues and system functionalities.<br>• Collaborate with team members to ensure consistent and high-quality support across the organization.

• Minimum of 2-3 years of experience in a technical support or help desk role.<br>• Strong knowledge of troubleshooting techniques for Windows 10 systems and basic Mac support.<br>• Proficiency in desktop imaging and customization processes.<br>• Familiarity with Windows Intune for device management.<br>• Experience with Active Directory for user access and permissions.<br>• Solid understanding of desktop hardware and peripheral setup and maintenance.<br>• Ability to work onsite five days a week in Coatesville, Pennsylvania.<br>• Excellent communication and problem-solving skills to assist users effectively.

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