We are looking for a skilled Desktop Support Analyst to join our team on a contract basis. Based in Philadelphia, Pennsylvania, this role involves providing hands-on technical support for hardware and software installations, configurations, and troubleshooting. The ideal candidate will have expertise in Windows operating systems and a strong commitment to ensuring a seamless user experience.<br><br>Responsibilities:<br>• Deliver onsite support for the setup and configuration of new Windows PC hardware to replace existing systems.<br>• Decommission outdated PC hardware in a secure and efficient manner.<br>• Perform operating system installations and ensure compatibility with Windows 10 and 11.<br>• Join computers to the appropriate domain and configure network settings.<br>• Install and configure software applications as required.<br>• Transfer user profile settings and data to new devices.<br>• Map network drives and ensure proper access to shared resources.<br>• Set up and configure printers and other peripherals on user systems.<br>• Customize user preferences to align with individual requirements.<br>• Securely erase data from hard drives to maintain confidentiality.

• Proficiency in Windows 10 and Windows 11 operating systems.<br>• Hands-on experience with PC hardware installation and configuration.<br>• Strong understanding of domain environments and network drive mapping.<br>• Familiarity with user profile migration and data transfer processes.<br>• Knowledge of printer installation and peripheral device setup.<br>• Ability to securely wipe hard drives following established protocols.<br>• Excellent troubleshooting skills and attention to detail.<br>• Strong communication skills to effectively assist users and address technical issues.

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