We are looking for a skilled Desktop Support Analyst to join our team in Philadelphia, Pennsylvania. This role involves providing technical support for desktops, workstations, and related hardware, ensuring smooth operations across various systems. As a long-term contract position, this opportunity is ideal for professionals seeking stability and growth in the healthcare industry.<br><br>Responsibilities:<br>• Provide technical assistance for desktop systems, including troubleshooting and resolving issues efficiently.<br>• Manage and support Active Directory operations to maintain system security and functionality.<br>• Install, configure, and maintain desktop hardware and peripherals to ensure optimal performance.<br>• Perform imaging and deployment of Windows 10 systems across the organization.<br>• Conduct regular maintenance and updates for workstations to prevent potential disruptions.<br>• Collaborate with team members to address complex technical challenges and implement solutions.<br>• Document technical procedures and solutions to enhance knowledge sharing within the team.<br>• Ensure compliance with security protocols and standards during all technical operations.<br>• Assist users with software installations and updates to maintain compatibility and productivity.<br>• Provide timely and effective communication to users regarding technical issues and resolutions.

• Proven experience working with PC desktops and workstations in a technical support role.<br>• Strong knowledge of Active Directory and related system operations.<br>• Expertise in desktop hardware installation, troubleshooting, and maintenance.<br>• Proficiency in imaging and deploying Windows 10 systems.<br>• Possession of certifications such as CompTIA A+, Network+, or Security+ is highly desirable.<br>• Familiarity with healthcare industry standards and requirements is a plus.<br>• Excellent problem-solving skills and the ability to work independently or within a team.<br>• Strong communication skills to effectively assist users and collaborate with team members.

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