<p>We are looking for a skilled Help Desk Analyst II to join our team in Tallahassee, Florida. This Contract-to-Permanent position offers an exciting opportunity to provide advanced technical support and troubleshooting within client environments. The ideal candidate will have a strong background in Microsoft systems, networking, and virtualization platforms, along with excellent customer service skills to ensure smooth operations.</p><p><br></p><p>Responsibilities:</p><p>• Provide advanced troubleshooting and support for Windows 10/11, Microsoft Office 365, EntraID, and Active Directory, including managing accounts, permissions, and group policies.</p><p>• Diagnose and resolve network issues related to routing, switching, VLAN configurations, and overall connectivity.</p><p>• Administer and support virtualized environments using VMware and Hyper-V.</p><p>• Manage backup and recovery solutions, with a focus on Veeam.</p><p>• Act as an escalation point for Tier 1 technicians, offering guidance and resolving complex technical issues.</p><p>• Handle service tickets in a system like ConnectWise, ensuring proper documentation and timely resolution.</p><p>• Support multiple client environments, adapting to diverse business processes and infrastructure setups.</p><p>• Create and maintain technical documentation, including troubleshooting guides and procedural workflows.</p><p>• Collaborate in project work such as system upgrades, migrations, and client onboarding.</p><p>• Communicate effectively with end users, providing clear updates and technical guidance.</p>

• Strong expertise in troubleshooting Microsoft environments, including Windows 10/11, Office 365, EntraID, and Active Directory.<br>• Proficient in network troubleshooting, including routing, switching, and VLAN configurations.<br>• Familiarity with virtualization platforms such as VMware and Hyper-V.<br>• Experience with backup and recovery solutions, preferably Veeam.<br>• Excellent customer service and interpersonal skills, with the ability to communicate clearly and professionally.<br>• Ability to manage priorities across multiple client environments.<br>• Experience with ticketing and documentation systems like ConnectWise.<br>• Industry certifications such as CompTIA Network+, Microsoft certifications, Cisco, or VMware are highly desirable.

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