<p>SUMMARY/OBJECTIVE</p><p>This position is an entry-level position responsible for performing basic data analysis, assisting in troubleshooting system issues, and supporting the implementation of technical solutions. The role focuses on learning and applying best practices in IT systems, data management, and performance monitoring. As a key contributor to the IT team, the analyst helps maintain system functionality and works on foundational tasks to support larger IT projects.</p><p><br></p><p>ESSENTIAL FUNCTIONS</p><p>• Assist in the collection, organization, and analysis of data to support system performance monitoring and IT solution improvements.</p><p>• Perform basic troubleshooting and resolve hardware, software, and network-related issues, escalating complex problems when necessary.</p><p>• Support the implementation of IT solutions by gathering and organizing technical data and assisting with configuration tasks.</p><p>• Provide remote support for basic network services, including connectivity, VPN, and firewall troubleshooting under supervision.</p><p>• Assist in the development and maintenance of user documentation, internal procedures, and training materials.</p><p>• Participate in team meetings and audits, providing input on system performance and data validation processes.</p><p>• Document and manage tasks, service tickets, and project updates through ConnectWise or a similar platform.</p><p>• Communicate with users as needed to provide updates on support requests or incidents, ensuring a positive user experience.</p><p>• Stay informed on emerging technologies and best practices by reviewing IT publications and completing relevant training.</p>

<p>COMPETENCIES</p><p>• Interpersonal skills: such as telephony skills, communication skills, active listening, and customer care.</p><p>• Diagnosis skills of technical issues.</p><p>• Ability to multi-task and adapt to changes quickly.</p><p>• Technical awareness: the ability to match resources to technical issues appropriately.</p><p>• Service awareness of all organization’s key IT services for which support is being provided.</p><p>• Understanding of support tools, techniques, and how technology is used to provide IT services.</p><p>• Typing skills to ensure quick and accurate entry of service request details.</p><p>• Self-motivated with the ability to work in a fast-moving environment.</p><p>• Ability to travel daily to client sites</p>

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