We are looking for a dedicated Help Desk Analyst to provide technical support and troubleshooting expertise for our IT systems and manufacturing processes. This role involves maintaining optimal functionality of the Tulip platform, supporting discrete manufacturing workflows, and ensuring seamless product traceability. The position is based in Cleveland, Ohio, and requires on-site work from Monday to Friday, with occasional Saturday shifts during critical periods.<br><br>Responsibilities:<br>• Deliver technical support and maintenance for the Tulip platform, ensuring reliable system performance.<br>• Diagnose and resolve IT issues related to PCs running Tulip software, addressing both hardware and software concerns.<br>• Manage and support APIs to maintain consistent business data flow.<br>• Utilize Kepware to enable effective data communication across manufacturing systems.<br>• Provide expertise in discrete manufacturing processes to optimize production workflows.<br>• Ensure accurate product genealogy and traceability through detailed record-keeping.<br>• Troubleshoot and solve technical challenges related to IT systems and manufacturing operations.<br>• Collaborate closely with production, quality, and IT teams to drive continuous improvements.<br>• Maintain compliance with industry standards and regulatory requirements, especially in defense manufacturing.

• Hold a bachelor's degree in Information Technology, Computer Science, Electrical Engineering, or a related field.<br>• Possess at least 3 years of experience in IT support and troubleshooting within a discrete manufacturing environment.<br>• Demonstrate proficiency with the Tulip platform, Kepware, and general IT troubleshooting, including knowledge of server systems.<br>• Exhibit a strong understanding of discrete manufacturing processes and principles of product genealogy and traceability.<br>• Showcase excellent analytical and problem-solving abilities to address technical issues effectively.<br>• Have expertise in Active Directory, Windows 10, and basic troubleshooting techniques.<br>• Be skilled in managing service desk tickets and resolving Windows-related issues.<br>• Familiarity with APIs and web services is essential for supporting data integration needs.

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