We are looking for a skilled Desktop Support Analyst to join our team in New York, NY. In this role, you will be responsible for providing technical assistance to ensure smooth operations across various desktop systems and devices. This is a long-term contract position offering an excellent opportunity to contribute to a dynamic environment and enhance your technical expertise.<br><br>Responsibilities:<br>• Provide comprehensive technical support for desktop hardware, software, and peripherals, ensuring efficient functionality.<br>• Manage desktop imaging processes to prepare devices for deployment and ensure seamless user experiences.<br>• Support and troubleshoot audio-visual equipment to facilitate presentations and meetings.<br>• Configure and maintain Apple iOS devices, including iPhones, to meet organizational standards.<br>• Resolve issues related to Microsoft Windows 10 systems, ensuring minimal downtime and maximum productivity.<br>• Administer Active Directory to manage user accounts and permissions effectively.<br>• Collaborate with team members to identify and implement improvements in desktop support processes.<br>• Respond promptly to user inquiries and technical issues, providing clear resolutions and guidance.<br>• Maintain accurate documentation of support activities and technical procedures.<br>• Stay updated on emerging technologies and best practices to enhance support capabilities.

• Minimum of 2 years of experience in desktop support or a related technical role.<br>• Proficiency in managing desktop hardware and imaging processes.<br>• Hands-on experience with audio-visual equipment and troubleshooting.<br>• Familiarity with Apple iOS devices, including configuration and maintenance.<br>• Strong knowledge of Microsoft Windows 10 operating systems.<br>• Experience with Active Directory administration.<br>• Excellent problem-solving skills and ability to work under pressure.<br>• Strong communication skills to interact effectively with users and team members.

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