<p>A fast-paced and innovative technology solutions provider is seeking a proactive and technically skilled Help Desk Engineer to join its team. This role is ideal for a detail-oriented IT professional with strong customer service skills and a solid understanding of modern technology systems. The Help Desk Engineer will play a key role in supporting daily technical operations, contributing to project implementations, and ensuring timely resolution of service requests in alignment with SLAs.</p><p><br></p><p><br></p>

<p><strong>Key Responsibilities:</strong></p><p><br></p><ul><li>Manage and resolve support tickets efficiently, ensuring adherence to service level agreements.</li><li>Provide technical assistance via phone, email, and ticketing systems; respond to inbound IVR calls as needed.</li><li>Support and participate in customer-facing projects including system deployments, upgrades, and migrations.</li><li>Troubleshoot and maintain the following systems:</li><li>Access Control Systems (on-premises and cloud-based): iPro, Verkada</li><li>Video Surveillance Systems: iPro, Verkada, Hanwha, Brivo, Eagle Eye</li><li>VoIP Phone Systems: Mitel, Zoom, Avaya (on-premises and cloud-based)</li><li>Data Networking: Switches, routers, and structured cabling</li><li>Wireless Networking: Secure wireless configuration and troubleshooting</li><li>Paging, Bell, and Clock Controllers: Installation, maintenance, and support</li><li>Firewall & Network Security: Configuration and support of perimeter security appliances</li><li>Collaborate with internal teams to escalate and resolve complex technical issues.</li><li>Maintain accurate documentation of client environments, support procedures, and system configurations.</li></ul><p><strong>What This Role Offers:</strong></p><p><br></p><ul><li>Exposure to a wide range of technologies across security, telecom, and networking</li><li>A collaborative and growth-oriented work environment</li><li>Opportunities to work on impactful projects in education and public safety sectors</li></ul><p><br></p>

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>