<p>Provide IT technical support on a variety of issues for typical office work as well as manufacturing plants. The individual would have limited supervision in day-to-day efforts, responding as necessary to immediate support requests while also identifying and implementing longer term projects. This position may resolve routine issues but is expected to engage, advise and assist other IT teams/Plant management on solution recommendations and/or implementations.  </p><p><br></p><p>·      Utilizes the Service Management tool to enter, track and maintain requests through completion</p><p>·      Respond to phone, email, and in person requests for assistance</p><p>·      Identifies and addresses trends in support issues and corrects the root cause.</p><p>·      Interact with customers (internal and external) with a friendly and professional attitude, and work with them to improve department success</p><p>·      Involved with projects throughout planning, design/ development activities, and execution. May lead small to medium initiatives such as rolling out software, acquisition team activities, plant wiring and remodels, etc. </p><p>·      Active participation in the configuration, deployment and ongoing maintenance of endpoint computing devices on an enterprise scale</p><p>·      Support mobile programs ensuring configuration changes meets business demands (Apple/IOS device programs and Mobile Device Management)</p><p>·      Identify, recommend and implement opportunities to leverage technology and enhance process efficiencies that will best support business goals.</p><p>·      Adhere to all department and company processes and policies.</p>

<p>·      Exceptional customer service skills. Individual must be able to calmly and effectively manage customer problems and requests. This position represents IT at all locations</p><p>·      Strong sense of urgency and ownership in accepting assignments and delivering service</p><p>·      Technical knowledge that extends across disciplines to troubleshoot complex technical issues with a team</p><p>·      Technical knowledge of Active Directory, SCCM, MDT, or similar systems, O365 and Windows 10</p><p>·      Technical knowledge of plant related technology (label printers, handhelds, lift computers/scanners, etc.)</p><p>·      Understand concepts related to networks, servers, databases, etc.</p><p>·      Strong communication and documentation experience</p><p>·      Strong organizational and time management skills</p>

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>