General Tasks • Provide 1st & 2nd level Infrastructure support of all incidents and service requests of all IT systems/services. • IT Infrastructure support via remote control, telephone, and deskside support Provide floor walking support to the firm on a rotating basis and log all incidents and requests that arise through floor walking • Support international offices with equivalent services • Participation in an On-Call rota for out of hours and holiday support • Accurate ticket logging of all IT incidents and service requests whilst managing individual ticket queue within the Service Management solution • End to end ownership of all IT tickets including being responsible for all communication and the technical resolution • Follow the escalation process to ensure a consistent and detail oriented IT support service is offered to the firm • Carry out Root Cause analysis to understand why an issue occurred and create applicable knowledge base articles that are beneficial to the Engineering Team & the user population. • Manage all end user administration for onboarding/offboarding requests etc • Participate in time sensitive Projects either individual or as part of a Team. • Communicate upcoming Firm-wide IT initiatives to user population. • Management and support of mobile devices, laptops, remote working, user administration • Monitoring and Support of Firm Events (internally and externally) • Planning and initiating connection to international offices via Zoom video conferencing systems for meetings and interviews

PC Desktop - Workstation, Active Directory, Desktop Hardware, Microsoft Windows 10, Desktop Imaging

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

New York, NY
onsite
Contract / Temporary to Hire
33.25 - 38.50 USD / Hourly
General Tasks • Provide 1st & 2nd level Infrastructure support of all incidents and service requests of all IT systems/services. • IT Infrastructure support via remote control, telephone, and deskside support Provide floor walking support to the firm on a rotating basis and log all incidents and requests that arise through floor walking • Support international offices with equivalent services • Participation in an On-Call rota for out of hours and holiday support • Accurate ticket logging of all IT incidents and service requests whilst managing individual ticket queue within the Service Management solution • End to end ownership of all IT tickets including being responsible for all communication and the technical resolution • Follow the escalation process to ensure a consistent and detail oriented IT support service is offered to the firm • Carry out Root Cause analysis to understand why an issue occurred and create applicable knowledge base articles that are beneficial to the Engineering Team & the user population. • Manage all end user administration for onboarding/offboarding requests etc • Participate in time sensitive Projects either individual or as part of a Team. • Communicate upcoming Firm-wide IT initiatives to user population. • Management and support of mobile devices, laptops, remote working, user administration • Monitoring and Support of Firm Events (internally and externally) • Planning and initiating connection to international offices via Zoom video conferencing systems for meetings and interviews
2025-08-22T14:08:59Z