<p>Technology Support & Security</p><p>·        Support Windows and Mac computers, mobile devices, printers, and other hardware/peripherals for users including device setup and recovery/replacement</p><p>·        Troubleshoot and resolve general user-reported technology issues, escalating resolution as needed</p><p>·        Provide support for collaborative applications including Microsoft 365, SharePoint, Teams, OneDrive, Google Applications, Zoom, and Webex</p><p>·        Support user access management (network, username/password/multi-factor, systems) and data management (storage, encryption, backups, and security permissions)</p><p>·        Assist users with technical requests and setups including new software, printing/copying/scanning, websites/maintenance, and other IT services</p><p>·        Install, configure, and facilitate upgrades of OS/software to maintain compliance and security</p><p>·        Ensure timely remediation of security vulnerabilities and incidents</p><p>·        Manage the provisioning, renewal/closure, and ongoing security of shared/sponsored accounts</p><p>·        Support asset lifecycle management for technology, including maintaining accurate database records, acting on refresh notifications, and recovering/retiring devices within expected timeframes</p><p>·        Provide general consultation on computer replacement options with department and set up new managed computers and peripherals per standard guidelines</p><p>·        Coordinate hardware diagnosis/repair and loaner equipment requests</p><p>·        Support department inventory of loaner equipment according to defined asset management and managed device security policies</p><p>·        Monitor IT support requests and assigned tasks in ServiceNow and respond with timely and detailed communications and updates</p><p><br></p><p><br></p>

<p>·        A minimum of 5 years' experience providing technical support</p><p>·        A commitment to professional and courteous customer service</p><p>·        In-depth knowledge of Windows and Macintosh computers, OS, and smartphones such as iPhone/iPad and Android devices</p><p>·        Strong understanding of network connectivity, security, and troubleshooting</p><p>·        Understanding of IT security fundamentals and best practices</p><p>·        Experience supporting Microsoft 365, printing, and conferencing technologies</p><p>·        Experience using a service management system (such as ServiceNow)</p><p>·        Excellent organizational and interpersonal communication skills, and the ability to prioritize</p><p>·        Ability to work well both independently and in a team environment</p><p>·        A valid driver license and the willingness to use alternate modes of transportation, such as Limited Speed Vehicles (LSV), bicycles, personal car, and walking to get to job sites</p><p>·        Ability to lift 25 to 50 lbs. (e.g. computer equipment)</p><p>·        <strong>Education</strong>: Bachelor’s degree or equivalent experience</p><p><br></p><p><strong>Preferred Qualifications</strong></p><p>·        Understanding of IT asset management fundamentals</p><p>·        Experience providing technology support for a mid- or large-sized organization </p><p>·        Experience with device management systems, such as Intune and Jamf</p><p>·        Experience supporting systems integrated with Active Directory or Entra ID</p><p>·        Familiarity with conference room audio-visual equipment</p><p>·        A+, MCP, MCSE, Security+, CISSP, Apple, and/or MCSA certifications</p><p><br></p>

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>