We are looking for a Help Desk Analyst I to join our team in Allentown, Pennsylvania, on a long-term contract basis. In this role, you will provide essential technical support to ensure smooth operations of IT systems for staff and students across the district. This position requires a proactive and detail-oriented individual with strong troubleshooting skills and a customer-focused mindset.<br><br>Responsibilities:<br>• Deliver technical support for desktops, laptops, printers, and other peripheral devices.<br>• Manage and resolve help desk tickets promptly, ensuring efficient issue resolution.<br>• Install, configure, and maintain software and hardware systems to meet user needs.<br>• Provide support for Microsoft Office 365, Windows operating systems, and educational software.<br>• Document issues and resolutions accurately using ticketing systems.<br>• Address network connectivity problems and perform basic troubleshooting.<br>• Set up and maintain classroom technology, including projectors, smart boards, and student devices.<br>• Collaborate with IT staff to implement system upgrades and deployments.<br>• Offer both on-site and remote technical support across multiple school locations.

• High school diploma or equivalent required; Associate’s degree in IT or a related field preferred.<br>• Minimum of 1-2 years of experience in desktop or technical support roles.<br>• Proficiency in Windows 10/11, Microsoft Office 365, and Active Directory.<br>• Strong problem-solving abilities and effective communication skills.<br>• Capability to lift up to 40 lbs and travel between district locations.<br>• Prior experience in an educational environment is advantageous.<br>• Preferred certifications include CompTIA A+, Network+, or Microsoft credentials.

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