IT Helpdesk Technician Position Overview: We are seeking a dedicated and customer-focused IT Helpdesk Technician to join our team. The IT Helpdesk Technician will serve as the first point of contact for employees or clients experiencing technical issues. In this role, you will troubleshoot and resolve hardware, software, and network problems, ensuring that end-users receive effective and timely support. This is a great opportunity to work in a dynamic environment where communication skills and a proactive approach to problem-solving are highly valued. Key Responsibilities: Provide first-level technical support to end-users via phone, email, and in-person interactions. Diagnose and troubleshoot hardware, software, and network issues, escalating more complex problems to higher-level support teams when necessary. Install, configure, and maintain computer systems, software, printers, and other peripherals. Assist users with password resets, software navigation, and general technology-related inquiries. Maintain accurate records of reported issues, actions taken, and resolutions in the helpdesk ticketing system. Perform regular system updates, patches, and backups as directed by the IT team. Educate end-users on best practices for hardware and software usage to minimize recurring issues. Contribute to IT documentation, including creating user guides and maintaining an updated knowledge base. Collaborate with the IT team to identify and implement process improvements to increase helpdesk efficiency. Qualifications: Associate degree in Information Technology, Computer Science, or a related field (or equivalent work experience). Previous experience in an IT support or helpdesk role preferred. Strong knowledge of Windows and MacOS operating systems. Familiarity with hardware troubleshooting, including laptops, desktops, and peripherals. Basic understanding of network concepts, such as TCP/IP, DNS, and VPNs. Proficiency in Microsoft Office 365 and common business software. Exceptional communication and interpersonal skills with a customer-oriented mindset. Ability to work both independently and collaboratively in a fast-paced environment. Strong organizational skills with attention to detail and the ability to prioritize tasks. Additional Requirements: Availability to occasionally work after hours or weekends to address critical IT issues or to participate in system upgrades. Industry certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus. This position offers an excellent opportunity to build your IT skill set while contributing to a growing team and supporting the organization’s day-to-day operations.

Active Directory, MS Windows 10, Basic Troubleshooting, Microsoft Windows, Service Desk Tickets, Computer Imaging

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Lumberton, NJ
onsite
Temporary
25.00 - 28.00 USD / Hourly
IT Helpdesk Technician Position Overview: We are seeking a dedicated and customer-focused IT Helpdesk Technician to join our team. The IT Helpdesk Technician will serve as the first point of contact for employees or clients experiencing technical issues. In this role, you will troubleshoot and resolve hardware, software, and network problems, ensuring that end-users receive effective and timely support. This is a great opportunity to work in a dynamic environment where communication skills and a proactive approach to problem-solving are highly valued. Key Responsibilities: Provide first-level technical support to end-users via phone, email, and in-person interactions. Diagnose and troubleshoot hardware, software, and network issues, escalating more complex problems to higher-level support teams when necessary. Install, configure, and maintain computer systems, software, printers, and other peripherals. Assist users with password resets, software navigation, and general technology-related inquiries. Maintain accurate records of reported issues, actions taken, and resolutions in the helpdesk ticketing system. Perform regular system updates, patches, and backups as directed by the IT team. Educate end-users on best practices for hardware and software usage to minimize recurring issues. Contribute to IT documentation, including creating user guides and maintaining an updated knowledge base. Collaborate with the IT team to identify and implement process improvements to increase helpdesk efficiency. Qualifications: Associate degree in Information Technology, Computer Science, or a related field (or equivalent work experience). Previous experience in an IT support or helpdesk role preferred. Strong knowledge of Windows and MacOS operating systems. Familiarity with hardware troubleshooting, including laptops, desktops, and peripherals. Basic understanding of network concepts, such as TCP/IP, DNS, and VPNs. Proficiency in Microsoft Office 365 and common business software. Exceptional communication and interpersonal skills with a customer-oriented mindset. Ability to work both independently and collaboratively in a fast-paced environment. Strong organizational skills with attention to detail and the ability to prioritize tasks. Additional Requirements: Availability to occasionally work after hours or weekends to address critical IT issues or to participate in system upgrades. Industry certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus. This position offers an excellent opportunity to build your IT skill set while contributing to a growing team and supporting the organization’s day-to-day operations.
2025-08-07T19:05:33Z