Position Overview: The Senior Desktop Support Specialist is responsible for the daily management of the IT Helpdesk, resolving system and network issues, and working on enterprise projects as assigned. This is a forward-facing position with direct contact with staff and vendors. Essential Duties and Responsibilities: • Manage MOC helpdesk system. Dispatch tickets to various IT staff contingent on the level of identified issue; ensure resolution and proper documentation for all tickets. The position will respond to level 2 and level 3 support requests. • Manage user accounts in a Windows active directory hybrid environment. Establish new users with appropriate permissions and SSO applications. Remove users as necessary. • Work with user departments to maintain file structure and data within a 365 Sharepoint/OneDrive environment • Work with Vendors to resolve system and network issues • Install and troubleshoot computer software, including Microsoft Operating Systems, MS Office, Citrix, VPN, and Adobe, etc. Perform updates as necessary. • Install and troubleshoot computer hardware (desktops, laptops, printers and related peripherals) on site and remote. Ensure hardware is ready for new hires. • Work with IT Head to ensure the user systems (laptops) are managed and replaced in line with agency standards • Maintain documentation on hardware and software configuration, network configuration, and computer inventory • Maintain software solutions and hardware driver updates from vendors • Perform client support of MOC desktop applications • Manage the MOC Door Access Control and Video systems at over 20 locations • Manage cell phone and tablet provisioning along with the MDM solution • Manage print server to optimize copier use throughout the agency • Understanding of the OSI model and its application in troubleshooting • Perform other related duties as assigned Required Qualifications and Skills: • Associate degree or higher in computer science or related field • Minimum 2 years of experience • Demonstrated strong working knowledge of desktop and laptop hardware, applications and networking components • Expert knowledge of Windows OS and advanced knowledge of Office suites • Experience troubleshooting desktop issues (Windows, Microsoft Outlook, Microsoft Office, browsers, printing, etc.) and providing remote IT assistance via phone and remote support tools. • Ability to prioritize tasks and manage competing demands • Excellent customer service, organizational, oral and written communication skills • Must be a self-motivated team player and have a willingness to learn and teach • Certificate for: COMPTIA+, Network+, Microsoft Azure or experience with SharePoint and OneDrive in Microsoft 365, experience With Kaseya and IT Glue are a plus

Android Development, Cisco Technologies, Citrix Technologies, Microsoft, Active Directory, Computer Hardware, Configuration Management, Deployments

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Fitchburg, MA
onsite
Temporary
35.00 - 40.00 USD / Hourly
Position Overview: The Senior Desktop Support Specialist is responsible for the daily management of the IT Helpdesk, resolving system and network issues, and working on enterprise projects as assigned. This is a forward-facing position with direct contact with staff and vendors. Essential Duties and Responsibilities: • Manage MOC helpdesk system. Dispatch tickets to various IT staff contingent on the level of identified issue; ensure resolution and proper documentation for all tickets. The position will respond to level 2 and level 3 support requests. • Manage user accounts in a Windows active directory hybrid environment. Establish new users with appropriate permissions and SSO applications. Remove users as necessary. • Work with user departments to maintain file structure and data within a 365 Sharepoint/OneDrive environment • Work with Vendors to resolve system and network issues • Install and troubleshoot computer software, including Microsoft Operating Systems, MS Office, Citrix, VPN, and Adobe, etc. Perform updates as necessary. • Install and troubleshoot computer hardware (desktops, laptops, printers and related peripherals) on site and remote. Ensure hardware is ready for new hires. • Work with IT Head to ensure the user systems (laptops) are managed and replaced in line with agency standards • Maintain documentation on hardware and software configuration, network configuration, and computer inventory • Maintain software solutions and hardware driver updates from vendors • Perform client support of MOC desktop applications • Manage the MOC Door Access Control and Video systems at over 20 locations • Manage cell phone and tablet provisioning along with the MDM solution • Manage print server to optimize copier use throughout the agency • Understanding of the OSI model and its application in troubleshooting • Perform other related duties as assigned Required Qualifications and Skills: • Associate degree or higher in computer science or related field • Minimum 2 years of experience • Demonstrated strong working knowledge of desktop and laptop hardware, applications and networking components • Expert knowledge of Windows OS and advanced knowledge of Office suites • Experience troubleshooting desktop issues (Windows, Microsoft Outlook, Microsoft Office, browsers, printing, etc.) and providing remote IT assistance via phone and remote support tools. • Ability to prioritize tasks and manage competing demands • Excellent customer service, organizational, oral and written communication skills • Must be a self-motivated team player and have a willingness to learn and teach • Certificate for: COMPTIA+, Network+, Microsoft Azure or experience with SharePoint and OneDrive in Microsoft 365, experience With Kaseya and IT Glue are a plus
2025-09-15T14:34:40Z