<p>We are looking for a Telecom Engineer to support a healthcare organization in San Diego, California with the administration and optimization of modern voice and communications platforms. This Long-term Contract position focuses on maintaining reliable telephony services, improving user experience, and contributing to critical telecom initiatives across a hybrid environment. The ideal candidate brings hands-on expertise with cloud calling technologies, legacy voice systems, and responsive technical support in a fast-paced setting.</p><p><br></p><p>Responsibilities:</p><p>• Administer and optimize cloud telephony platforms, with primary responsibility for Genesys Cloud and Cisco Webex Calling environments.</p><p>• Support site-by-site voice platform rollouts as part of the migration from Mitel to Cisco Webex, ensuring minimal disruption to business operations.</p><p>• Contribute to telecom initiatives such as platform enhancements, technology deployments, and infrastructure modernization efforts.</p><p>• Maintain service continuity across both legacy and cloud-based voice systems during transitional periods.</p><p>• Investigate and resolve issues involving call queues, routing behavior, outages, and overall telecom performance.</p><p>• Provide break/fix support for existing Mitel systems while also supporting newer communication tools in production.</p><p>• Manage support tickets end to end, including diagnosis, resolution, root cause review, and recommendations to prevent repeat incidents.</p><p>• Administer endpoint management activities using Microsoft Intune to support telecom-related devices and user environments.</p><p>• Identify opportunities to streamline support processes, strengthen system reliability, and improve the overall end-user experience.</p><p>• Communicate clearly on ticket progress, project updates, and emerging support priorities while delivering high-quality customer service.</p>
<p>Fast moving Level 1/Level 2 Tech Support opening with one of the area's most reputable IT Managed Services Provider in the greater Collier County area. Apply now if you meet the qualifications and are open to fully onsite roles in the area. </p><p><br></p><p>We are looking for a detail-oriented IT support specialist to provide hands-on technical assistance for end users in Cape Coral, Florida. This position supports daily desktop, laptop, and account-related needs while helping maintain a stable and efficient computing environment. The ideal candidate is comfortable resolving common hardware and software issues, managing support requests, and delivering dependable service across Microsoft-based systems.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming support requests and document all work clearly within the service desk ticketing system.</p><p>• Diagnose and resolve routine to moderately complex issues involving Windows workstations, user accounts, office applications, and peripheral devices.</p><p>• Set up, configure, and maintain desktops, laptops, printers, and other end-user equipment to support day-to-day operations.</p><p>• Administer basic user and group management tasks in Active Directory, including account access updates and password support.</p><p>• Provide technical assistance for Microsoft 365 applications and related user access concerns.</p><p>• Troubleshoot connectivity and general networking issues affecting end-user productivity.</p><p>• Support printer maintenance and break/fix activities to minimize interruptions in the workplace.</p><p>• Assist with basic server, virtualization, and system administration tasks as directed by senior IT staff.</p>
<p>We are seeking a hands-on IT Field Infrastructure Technician to support the deployment, maintenance, and ongoing operation of technology infrastructure across multiple locations. This role is responsible for installing and configuring network equipment, setting up end-user devices, supporting site openings, and providing on-site technical support.</p><p>The ideal candidate enjoys working in the field, troubleshooting hardware and network issues, and collaborating with both technical and non-technical stakeholders to ensure reliable technology operations.</p><p><br></p><p>Key Responsibilities: </p><p><strong>Infrastructure Deployment</strong></p><ul><li>Install and configure firewalls, switches, wireless access points, and network-connected devices</li><li>Coordinate ISP circuit activations and configure basic network services (VLANs, DHCP, DNS)</li><li>Deploy laptops, printers, VoIP phones, displays, and backup power systems</li><li>Validate infrastructure readiness prior to site go-live</li></ul><p><strong>Field Support</strong></p><ul><li>Travel to locations to troubleshoot network, hardware, and connectivity issues</li><li>Replace and reconfigure equipment as needed</li><li>Support hardware refreshes and technology lifecycle initiatives</li><li>Maintain accurate network and asset documentation</li></ul><p><strong>IT Support</strong></p><ul><li>Provision, image, and deploy endpoint devices</li><li>Support Microsoft 365 workstation setup and user onboarding</li><li>Collaborate with internal and outsourced support teams on escalations</li><li>Assist with asset management and inventory tracking</li></ul>
<p>Robert Half is seeking Network Technicians to support client data center environments with installation, troubleshooting, cabling, and network infrastructure support.</p><p>Responsibilities</p><ul><li>Install and troubleshoot switches, routers, and network equipment</li><li>Perform copper and fiber patching</li><li>Troubleshoot network connectivity issues</li><li>Perform port checks, cable testing, and physical layer troubleshooting</li><li>Replace failed network hardware and components</li><li>Assist network engineers with deployments and infrastructure changes</li><li>Document cabling, equipment, and network changes</li><li>Respond to tickets and service requests</li></ul><p><br></p>
We are looking for an L1 Help Desk Technician to provide dependable front-line technical support for both onsite employees and a large remote workforce in Pennsylvania. This contract position is ideal for someone who enjoys resolving everyday IT issues, supporting end users directly, and working in a Microsoft-centered environment. The role combines hands-on desktop support with remote assistance, ticket management, and routine device setup while helping maintain a smooth day-to-day technology experience across the organization.<br><br>Responsibilities:<br>• Deliver first-level technical assistance to employees working in the office as well as staff connecting remotely from other locations.<br>• Manage incoming support requests through the ticketing queue, document issues accurately, and move cases forward to resolution in a timely manner.<br>• Troubleshoot Windows-based hardware and software problems, including common break/fix incidents affecting desktops, laptops, and user accounts.<br>• Provide direct one-on-one support through chat, remote access tools, and occasional phone interaction to address user concerns efficiently.<br>• Prepare and configure end-user devices for deployment, ensuring systems are ready for business use.<br>• Perform routine checks on key office technology and infrastructure at the beginning and end of the workday to help identify issues early.<br>• Support a Dell-based workstation environment and assist users with Microsoft platform-related questions and technical problems.<br>• Collaborate closely with the onsite team to extend coverage and reduce support delays for employees needing immediate assistance.
<p><strong>Overview:</strong></p><p>We are looking for a Level 1 Cable Technician to support an onsite project with a major tech client in Lenoir, North Carolina. This contract opportunity is ideal for someone who enjoys hands-on technical work and can contribute to structured fiber installation efforts in a detail-oriented environment. The position focuses on low-voltage and fiber-related cabling tasks, with a steady Monday - Friday schedule of 7:00a-3:00p and overtime approved at the direction of the Lead onsite.</p><p> </p><p><strong>Key Responsibilities</strong></p><p>The Cable Technician is responsible for executing structured cabling and fiber installation/decommissioning tasks under the direction of senior technicians or leads. This role is hands-on and task-driven, with no decision-making authority.</p><ul><li>Install, route, and secure fiber and copper cabling per project plans and standards</li><li>Pull, dress, label, and terminate fiber cables as instructed</li><li>Pull, decommission and recycle cable that is in line with the standards set</li><li>Assist with fiber placement in racks, trays, and pathways</li><li>Maintain clean and organized work areas in active data centers or network environments</li><li>Follow safety, security, and quality procedures at all times</li></ul><p><br></p>
We are looking for a Security Systems / IT Support Technician to provide on-site support for a university environment in Union, New Jersey. This Long-term Contract position focuses on maintaining electronic security and access control systems while also assisting with day-to-day technical support needs across campus. The ideal candidate brings strong communication skills, a service-oriented approach, and the ability to work effectively with students, faculty, and staff in a hands-on setting.<br><br>Responsibilities:<br>• Diagnose and resolve issues involving electronic security equipment and door access systems to help maintain a secure campus environment.<br>• Provide front-line technical assistance for help desk requests, supporting end users with hardware, software, and access-related concerns.<br>• Travel between university campus locations as needed to respond to service requests, perform troubleshooting, and coordinate issue resolution.<br>• Communicate clearly with campus users and internal teams to gather details, explain solutions, and ensure timely follow-up on support needs.<br>• Perform on-site support five days per week, delivering dependable technical assistance in a fast-paced academic setting.<br>• Assist with system configuration, maintenance activities, and operational support related to security infrastructure and connected technologies.
<p>Robert Half is currently seeking Critical Facilities Technicians to support data center clients with the operation and maintenance of mission-critical facility infrastructure.</p><p>Responsibilities</p><ul><li>Monitor and maintain critical electrical and mechanical systems</li><li>Support UPS systems, generators, switchgear, PDUs, HVAC, and cooling systems</li><li>Perform routine inspections and preventive maintenance</li><li>Respond to alarms and facility-related incidents</li><li>Assist with equipment testing, maintenance, and vendor coordination</li><li>Document operating conditions, incidents, and maintenance activities</li><li>Follow established safety procedures and escalation protocols</li><li>Support 24/7 data center operations as needed</li></ul>
We are looking for a skilled NOC Technician to join our team in Somerset, New Jersey. This contract position offers an excellent opportunity to contribute to the operation and maintenance of data center infrastructure. The role involves ensuring optimal performance of server, network, and storage hardware, along with addressing technical challenges in a dynamic environment.<br><br>Responsibilities:<br>• Monitor, troubleshoot, and maintain physical servers, network devices, and storage hardware within the data center.<br>• Perform equipment installations, including racking, stacking, and cable management to ensure proper connectivity.<br>• Identify and resolve hardware issues promptly to maintain high system uptime.<br>• Manage and optimize infrastructure performance while adhering to security standards.<br>• Address environmental concerns within the data center to ensure operational stability.<br>• Work with wireless technologies such as Wireless Application Protocol (WAP) and Wireless Personal Area Networks (WPAN).<br>• Utilize tools like Norton Utilities to diagnose and resolve issues effectively.<br>• Collaborate with team members to implement solutions and improve processes.<br>• Apply industry best practices and standards to maintain system reliability.<br>• Conduct routine checks and preventive maintenance to avoid potential disruptions.
We are looking for a skilled NOC Technician to join our team in Somerset, New Jersey. This position involves monitoring and maintaining network operations, ensuring system reliability, and addressing technical issues promptly. As a long-term contract role, it offers an excellent opportunity to contribute to critical network support and operations.<br><br>Responsibilities:<br>• Monitor network systems to ensure continuous operation and promptly address outages or performance issues.<br>• Perform routine maintenance tasks to optimize system performance and reliability.<br>• Troubleshoot and resolve technical problems related to network infrastructure, including wireless protocols and cable assemblies.<br>• Collaborate with team members to implement solutions for network-related challenges.<br>• Document and report network performance metrics and issues to relevant stakeholders.<br>• Configure and optimize network tools, including Norton Utilities for Windows.<br>• Support Wireless Application Protocol (WAP) and Wireless Personal Area Network (WPAN) technologies.<br>• Maintain and upgrade network hardware and software as required.<br>• Ensure compliance with company standards and protocols in all network operations.<br>• Provide technical guidance and support to other departments as necessary.
We are looking for an experienced NOC Technician to join our team in Somerset, New Jersey. This long-term contract position offers the opportunity to work in a dynamic environment, ensuring the seamless operation of network systems and technologies. The ideal candidate will have a strong technical background and a proactive approach to problem-solving.<br><br>Responsibilities:<br>• Monitor and maintain network operations to ensure optimal performance and minimal downtime.<br>• Troubleshoot and resolve technical issues related to network systems and applications.<br>• Utilize Norton Utilities to manage and optimize Windows-based systems.<br>• Support Wireless Application Protocol (WAP) configurations and resolve connectivity challenges.<br>• Implement and maintain Wireless Personal Area Networks (WPAN) to meet operational requirements.<br>• Manage and oversee cable assemblies, ensuring proper installation and functionality.<br>• Collaborate with team members to identify and address potential system vulnerabilities.<br>• Provide detailed reports on network performance and incident resolutions.<br>• Assist in the development and deployment of new technologies to enhance system efficiency.
We are looking for a Pharmacy Care Technician to support medication adherence outreach and deliver high-quality service to members. This Long-term Contract position is ideal for someone who is comfortable working independently, navigating several systems at once, and handling member interactions with care and consistency. The role combines pharmacy knowledge, call center support, and administrative accuracy to help patients stay on track with their medications.<br><br>Responsibilities:<br>• Contact members to support medication adherence efforts, answer questions, and provide clear assistance over the phone with a customer-focused approach.<br>• Manage daily tasks with minimal supervision while maintaining productivity, attention to detail, and consistent follow-through.<br>• Use multiple computer applications at the same time to document interactions, review information, and complete required updates accurately.<br>• Handle incoming and outbound communications in a detail-focused manner while building rapport and addressing routine pharmacy-related concerns.<br>• Maintain complete and accurate records of member conversations, actions taken, and any required follow-up activities.<br>• Collaborate with internal teams as needed to help resolve issues that may affect member service or prescription adherence support.<br>• Apply pharmacy technician knowledge to support members and ensure work is completed in alignment with established guidelines and licensing requirements.
<p><strong>IT Help Desk Specialist</strong></p><p><br></p><p><strong>Company Overview</strong></p><p>A growing professional services organization based in Los Angeles, California is seeking an IT Help Desk Specialist to provide responsive technology support to employees and help maintain reliable day-to-day IT operations. The organization offers a collaborative environment where team members can gain exposure to a broad range of Microsoft technologies while developing their technical skills and growing into additional IT responsibilities.</p><p><br></p><p><strong>Role Summary</strong></p><p>The IT Help Desk Specialist will serve as a first point of contact for employees experiencing technology issues. This role will provide hands-on support across Windows devices, Microsoft 365, user accounts, hardware, software, printers, networking, and remote connectivity. The ideal candidate has strong troubleshooting fundamentals, excellent customer service skills, and an interest in growing their career in IT support and systems administration.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide first-level technical support for employees through in-person, email, phone, collaboration tools, and ticketing channels.</li><li>Troubleshoot Windows, Microsoft 365, passwords, account lockouts, printers, peripherals, VPN, Wi-Fi, and basic network connectivity issues.</li><li>Support employee onboarding and offboarding, including user account setup, access changes, and workstation preparation.</li><li>Configure, deploy, maintain, and troubleshoot laptops, desktops, software, and other workplace technology.</li><li>Manage support requests through the IT ticketing system, documenting troubleshooting steps and ensuring timely resolution or escalation.</li><li>Support Active Directory and cloud-based identity administration for routine user and access requests.</li><li>Maintain technology inventory, documentation, and internal knowledge resources.</li><li>Assist senior IT staff with software deployments, system testing, documentation, and company-wide technology projects.</li><li>Coordinate with technology vendors and escalate complex technical issues when appropriate.</li><li>Communicate technical solutions clearly and professionally to non-technical users.</li></ul><p><strong>Additional Details</strong></p><ul><li>Fully onsite </li><li>Standard schedule: 8:30 a.m. - 5:30 p.m. with a one-hour lunch break</li><li>Occasional overtime may be required during peak business periods and month-end activities</li><li>Limited local travel may occasionally be required</li><li>Opportunity to gain experience across a broad Microsoft-focused IT environment and grow into more advanced technical responsibilities</li></ul>
<p>We are seeking a Level 2 Help Desk Technician to serve as the escalation point for a busy end user support environment. This role handles the tickets that Level 1 cannot resolve, owns them through resolution, and helps keep the wider team running smoothly.</p><p><strong>Responsibilities</strong></p><ul><li>Resolve escalated hardware, software, and network incidents across Windows 10 and Windows 11 environments</li><li>Support Microsoft 365, Active Directory, and Entra ID account and access issues</li><li>Image, configure, and deploy desktops, laptops, and mobile devices</li><li>Troubleshoot VPN, printing, and basic network connectivity problems</li><li>Document resolutions and update knowledge base articles for the Level 1 team</li><li>Manage tickets in the ITSM platform against defined SLAs</li><li>Provide occasional deskside and remote support to end users across multiple sites</li></ul><p><br></p>
<p>A growing SaaS software company is seeking a senior-level Technical Content Developer to create self-directed eLearning and implementation-focused training for partner deployment teams. This individual will develop practical, scenario-based content that enables consultants, solution architects, and deployment engineers to successfully implement enterprise software solutions in customer environments.</p><p><br></p><p><strong>POSITION TITLE: Principal Technical Content Developer (Contract)</strong></p><p><strong>LOCATION: Remote</strong></p><p><strong>DURATION: 12-Month Contract</strong></p><p><strong>RATE</strong>: <strong>$60 - $70/HOUR</strong></p><p><br></p><p><strong>RESPONSIBILITIES</strong></p><ul><li>Develop technical eLearning courses, learning paths, and training materials for software deployment and implementation teams.</li><li>Convert complex configuration processes, integration workflows, troubleshooting procedures, and deployment activities into easy-to-follow training content.</li><li>Create scenario-based learning experiences, hands-on exercises, and real-world implementation simulations.</li><li>Partner with technical subject matter experts to gather requirements and ensure training content aligns with product capabilities and deployment best practices.</li><li>Maintain and update existing course content in support of product releases and ongoing enhancement initiatives.</li><li>Design microlearning content and task-based training that addresses common implementation challenges and learner needs.</li><li>Utilize AI tools and existing feedback data to accelerate content creation, outline development, and scenario generation.</li><li>Support LMS course publishing, testing, and launch activities while ensuring adherence to accessibility and content standards.</li></ul><p><br></p>
<p><strong>IT Help Desk Technician</strong></p><p>We are seeking an enthusiastic <strong>IT Help Desk Technician</strong> to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities.</p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul><p> </p><p><br></p>
We are looking for a Help Desk specialist to provide day-to-day technical support in a Windows-based environment for a small user group in Illinois. This contract-to-permanent opportunity is ideal for someone who enjoys hands-on desktop support, laptop setup, and resolving everyday IT issues with a responsive, customer-focused approach. The role supports approximately 12 end users and requires someone who can keep systems running smoothly while delivering dependable assistance across common hardware and software needs.<br><br>Responsibilities:<br>• Provide front-line technical assistance for end users by diagnosing and resolving routine hardware, software, and system issues in a Windows environment.<br>• Prepare, configure, and deploy laptops so employees have properly functioning equipment for daily use.<br>• Manage and respond to service desk requests, ensuring support tickets are tracked, updated, and completed in a timely manner.<br>• Support Microsoft Windows 10 systems by addressing performance concerns, user access issues, and general desktop problems.<br>• Assist with basic Active Directory tasks such as user account support, password resets, and access-related troubleshooting.<br>• Deliver well-rounded desktop support for a small group of approximately 12 users, offering both remote and hands-on assistance as needed.<br>• Troubleshoot common technical problems methodically and escalate more complex issues when necessary.<br>• Maintain a reliable support experience by communicating clearly with users and documenting issue resolution steps.
<p>IT Support Specialist</p><p><strong>Location:</strong> On-Site | Los Angeles Area</p><p><strong>Compensation:</strong> $50,000 - $65,000 annually, based on skills and experience</p><p>Are you passionate about technology and helping people solve problems? We are seeking an <strong>IT Support Specialist</strong> to join a collaborative and growing IT team. This is an excellent opportunity for someone looking to build their IT career while gaining hands-on experience supporting end users, business applications, hardware, and day-to-day IT operations in a professional office environment.</p><p>What You'll Do</p><p>End-User Support</p><ul><li>Serve as the first point of contact for employee IT issues via in-person support, email, phone, Microsoft Teams, and the ticketing system.</li><li>Troubleshoot and resolve common issues involving:</li><li>Windows operating systems</li><li>Microsoft 365 applications</li><li>Password resets and account lockouts</li><li>Printers, scanners, and peripheral devices</li><li>VPN and Wi-Fi connectivity</li><li>Basic network-related problems</li><li>Escalate complex issues to senior IT team members when necessary.</li><li>Provide clear, friendly support to users of varying technical skill levels.</li></ul><p>User Account & Access Management</p><ul><li>Assist with employee onboarding and offboarding activities.</li><li>Support user account maintenance and access requests.</li><li>Escalate advanced security or access-related issues as appropriate.</li></ul><p>Hardware & Software Support</p><ul><li>Configure, deploy, and maintain desktops, laptops, and standard business applications.</li><li>Troubleshoot hardware, software, and remote access issues.</li><li>Coordinate equipment repairs and replacements when needed.</li></ul><p>Ticket Management & Documentation</p><ul><li>Track, update, and resolve support requests through the ticketing system.</li><li>Maintain accurate documentation of incidents and solutions.</li><li>Contribute to internal knowledge base resources and support procedures.</li></ul><p>IT Operations Support</p><ul><li>Assist with routine IT operations and system monitoring.</li><li>Help maintain technology inventory and asset records.</li><li>Coordinate with third-party vendors when required.</li><li>Support a secure, reliable, and efficient technology environment.</li></ul><p>Technology Projects</p><ul><li>Assist with software deployments, upgrades, testing, documentation, and user communications.</li><li>Support company-wide technology initiatives and process improvements.</li></ul><p>For immediate consideration, apply now and direct message Reid Gormly on LinkedIn</p>
We are looking for an experienced Traveling Telecommunications Technician III to support telecom installation and decommissioning projects throughout assigned job sites. This contract-to-permanent opportunity is ideal for a hands-on, detail-oriented candidate who can guide field activity, maintain high workmanship standards, and collaborate effectively with project stakeholders. The role requires strong technical knowledge of telecommunications infrastructure, a safety-focused mindset, and the flexibility to travel for multi-week assignments as project needs demand.<br><br>Responsibilities:<br>• Direct on-site technicians during installation, upgrade, removal, and shutdown activities for telecommunications systems and related infrastructure.<br>• Build out and dismantle network environments by working with fiber transport components, power systems, grounding elements, support frameworks, cabinets, racks, servers, switches, and routers.<br>• Run, identify, terminate, organize, and remove multiple cable types, including copper, fiber, coaxial, CAT5/6, and AC/DC power wiring.<br>• Perform tasks on both live and out-of-service equipment while following approved procedures and minimizing operational risk.<br>• Interpret engineering documents, construction drawings, and methods of procedure to complete field work accurately and efficiently.<br>• Use testing tools to verify cable performance, assist with fault isolation, prepare fiber connections, and inspect completed work for quality compliance.<br>• Coach technicians and reinforce company and site safety practices throughout each phase of the project.<br>• Communicate with customers, engineers, and project leadership to report progress, address job-site issues, and keep work aligned with project expectations.<br>• Oversee material staging, inventory tracking, and site housekeeping, including cleanup, equipment removal, and disposal of job-related waste.<br>• Maintain project records and complete required documentation, correcting discrepancies to ensure accurate closeout reporting.
<p>We are seeking a skilled <strong>Low Voltage Cable Technician</strong> to join our team. This role will be responsible for installing, terminating, testing, and troubleshooting structured cabling systems, CCTV cameras, access control systems, and fiber optic infrastructure for commercial and industrial environments.</p><p>The ideal candidate will have hands-on experience with <strong>Cat5e, Cat6, fiber optic cabling, CCTV systems, and access control installations</strong> and be comfortable working independently or as part of a project team.</p><p>Responsibilities</p><ul><li>Install, pull, label, and terminate Cat5e, Cat6, and fiber optic cabling.</li><li>Install and support CCTV camera systems, including IP-based surveillance solutions.</li><li>Install and configure access control devices including card readers, door contacts, mag locks, strikes, and request-to-exit devices.</li><li>Terminate and test copper and fiber cabling using appropriate testing equipment.</li><li>Perform cable routing through ceilings, walls, conduits, and cable trays.</li><li>Install racks, patch panels, network cabinets, and support equipment.</li><li>Read and interpret blueprints, site drawings, and wiring diagrams.</li><li>Document completed installations and update project records.</li><li>Troubleshoot cabling, camera, access control, and network connectivity issues.</li><li>Ensure all work is completed safely and according to company and industry standards.</li></ul><p><br></p>
We are looking for a dependable Help Desk/IT Support specialist to provide hands-on technical assistance for a government organization in California. This Long-term Contract position will support employees with day-to-day IT needs, including account administration, workstation setup, and responsive issue resolution in a primarily onsite environment. The role is well suited for someone who enjoys delivering strong customer service, learning quickly, and contributing across a broad range of desktop and infrastructure support tasks.<br><br>Responsibilities:<br>• Deliver front-line technical support to staff by diagnosing and resolving hardware, software, and access-related issues in a timely manner.<br>• Set up new employees for success by preparing devices, creating profiles, provisioning accounts, and ensuring smooth onboarding and offboarding activities.<br>• Administer user access within Active Directory and Microsoft 365, including password resets, account maintenance, and permission updates.<br>• Monitor and respond to service desk requests, manage ticket flow effectively, and maintain clear communication with end users throughout issue resolution.<br>• Provide onsite desktop support for Windows-based systems, printers, and other end-user technology across the organization.<br>• Assist with basic networking and server-related support needs, escalating more complex issues when necessary.<br>• Support technology readiness for meetings and occasional council sessions by helping ensure equipment and connectivity function properly.<br>• Partner with the IT Manager during knowledge transfer to maintain continuity of support while covering the leave period.
<p>We are hiring a <strong>Desktop Support Engineer</strong> to support users, devices, and endpoint technologies in a Microsoft-focused environment. This role is ideal for someone with strong troubleshooting skills and experience managing devices through Microsoft Intune.</p><p>Responsibilities</p><ul><li>Provide Tier 1 and Tier 2 support for end users</li><li>Deploy, configure, and maintain Windows laptops and desktops</li><li>Manage devices using Microsoft Intune</li><li>Support software installations, upgrades, and patching</li><li>Troubleshoot hardware, software, networking, and printing issues</li><li>Configure and support Microsoft 365 applications</li><li>Maintain accurate documentation and asset inventory</li><li>Assist with onboarding and offboarding processes</li><li>Support endpoint security initiatives</li></ul><p><br></p>
We are looking for a dependable Level 1 Cable Technician to support structured cabling projects in Kansas City, Missouri. This is a Contract position suited for someone who takes pride in hands-on installation work and follows site standards carefully. The technician will assist with building and maintaining low-voltage and fiber infrastructure while working closely with project teams to keep assignments on schedule.<br><br>Responsibilities:<br>• Install, route, and secure copper and fiber cabling in commercial or industrial environments according to project specifications.<br>• Support the setup of low-voltage infrastructure by pulling cable through pathways, terminating connections, and labeling runs accurately.<br>• Assist with mounting and organizing network hardware, patch panels, and related cabling components for clean and functional installations.<br>• Perform basic testing and verification of cable runs to confirm connectivity, signal quality, and compliance with site requirements.<br>• Maintain an orderly work area and follow safety practices while using ladders, hand tools, and installation equipment.<br>• Read work instructions, layouts, and diagrams to complete assigned tasks with attention to detail and quality standards.<br>• Coordinate with supervisors and team members to report progress, identify installation issues, and help resolve field challenges.<br>• Document completed work clearly, including labeling, test results, and updates needed for project records.
We are looking for a Tier I Help Desk specialist to deliver frontline technical support for employees in both office and manufacturing settings. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving everyday technology issues, assisting users with a wide range of devices and applications, and keeping support operations organized. The person in this role will handle incoming service requests, prepare equipment for new employees, and contribute to the reliability of core workplace systems.<br><br>Responsibilities:<br>• Respond to day-to-day support requests for desktops, laptops, mobile devices, printers, and standard business software used across the organization.<br>• Diagnose and resolve user issues involving Windows 11 and Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.<br>• Monitor, update, and close service tickets in a help desk platform such as NinjaOne or a comparable system while maintaining clear support documentation.<br>• Prepare and deploy workstations, user profiles, and related equipment for new employees to ensure a smooth onboarding experience.<br>• Administer user access through Active Directory and Microsoft 365 by creating accounts, adjusting permissions, and supporting access needs.<br>• Investigate and correct basic connectivity problems involving Wi-Fi, printers, and other general network-related issues.<br>• Provide support for iOS and Android devices, including setup, troubleshooting, and user guidance.<br>• Assist employees with business and manufacturing applications, including tools such as Epicor Kinetic and FactoryLogix when needed.<br>• Help maintain endpoint protection, track IT assets, support software installations and hardware refresh efforts, and contribute to broader IT initiatives.
<p>About the Opportunity</p><p>We are seeking a <strong>Desktop Support Analyst</strong> to provide exceptional end-user support while helping oversee the organization's IT asset lifecycle. This role will serve as a primary point of contact for desktop support issues and will play a critical role in managing hardware assets, software inventory, device deployments, and technology refresh initiatives.</p><p>The ideal candidate combines strong technical troubleshooting skills with experience maintaining accurate asset records, coordinating technology deployments, and ensuring employees have the tools they need to be productive.</p><p>WKey Responsibilities</p><p>End User Support</p><ul><li>Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, printers, and peripheral equipment.</li><li>Troubleshoot and resolve hardware, software, operating system, and connectivity issues.</li><li>Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office applications.</li><li>Assist with account administration, password resets, access requests, and device provisioning.</li><li>Image, configure, deploy, and upgrade desktop and laptop systems.</li><li>Support conference room technologies and remote workforce tools.</li><li>Document incidents, requests, and resolutions within the IT ticketing system.</li><li>Escalate complex issues to infrastructure, networking, security, or application support teams when necessary.</li></ul><p>IT Asset & Lifecycle Management</p><ul><li>Maintain accurate inventory records for desktops, laptops, monitors, mobile devices, peripherals, and software assets.</li><li>Track technology assets throughout their lifecycle, including procurement, deployment, maintenance, refresh, reassignment, and disposal.</li><li>Manage asset receiving, tagging, inventory audits, and reconciliation activities.</li><li>Coordinate employee onboarding and offboarding processes, ensuring timely device deployment and recovery.</li><li>Monitor hardware warranties, lease expirations, and refresh schedules.</li><li>Partner with vendors and procurement teams to support hardware ordering and inventory management.</li><li>Ensure asset management documentation remains current and audit-ready.</li><li>Generate reports on asset utilization, inventory levels, lifecycle status, and replacement planning.</li><li>Assist with software license tracking and compliance initiatives.</li><li>Support endpoint lifecycle programs, including workstation refreshes and equipment standardization efforts.</li></ul>