<p><strong>IT Help Desk Technician</strong></p><p>We are seeking an enthusiastic <strong>IT Help Desk Technician</strong> to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities.</p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul><p> </p>
<p><strong>About the Role</strong></p><p>Our client is seeking a reliable, hands-on <strong>Maintenance Technician</strong> to keep facility equipment and automated systems running smoothly. This role focuses on troubleshooting, repairing, and maintaining machinery critical to daily operations — including carton erectors, conveyors, pneumatics, and their proprietary warehouse robotic system. You’ll support operations throughout your shift, respond to breakdowns, complete preventive maintenance, and communicate effectively with internal teams, vendors, and customers.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><strong>Daily Operations</strong></p><ul><li>Perform start-of-shift inspections to verify all machines and equipment are operating correctly for the operations team.</li><li>Monitor the performance of <strong>Carton Erectors</strong> and ensure continuous, efficient operation.</li><li>Ensure the <strong>proprietary system</strong> is functioning properly throughout the shift.</li><li>Read equipment manuals and identify required parts or repairs.</li><li>Communicate with vendors and customers when technical issues require external support.</li></ul><p><strong>Preventive & Corrective Maintenance</strong></p><ul><li>Execute scheduled <strong>Preventive Maintenance (PMs)</strong> assigned by the supervisor.</li><li>Diagnose and repair equipment issues, including mechanical, electrical, pneumatic, and conveyor-related problems.</li><li>Log all maintenance activity, issues, repairs, and observations accurately in maintenance systems.</li><li>Respond quickly and effectively to unexpected breakdowns during the shift.</li></ul><p><strong>End-of-Shift Duties</strong></p><ul><li>Document any issues encountered during the shift and hand off critical information to the next technician.</li><li>Ensure work areas, tools, and equipment are cleaned and properly stored.</li><li>Close out or transition ongoing projects as needed.</li></ul>
<p>Robert Half is partnering with a client to find a hands‑on Desktop / Network Support Technician to support day‑to‑day IT operations. This is a <strong>boots‑on‑the‑ground role</strong> ideal for someone who enjoys working directly with hardware, networking equipment, and end users in a fast‑paced environment.</p><p>This role supports a Cisco‑based network environment and works closely with the Network Administrator on infrastructure and endpoint support.</p><p><br></p><p>Day‑to‑Day Responsibilities</p><ul><li>Provide hands‑on, on‑site IT support across desktop and network environments</li><li>Assist the Network Administrator with daily network operations and projects</li><li>Build, configure, and deploy PCs and desktops</li><li>Replace and refresh wireless access points (no cabling required)</li><li>Support Cisco switches and Palo Alto firewalls in a Cisco network environment</li><li>Perform wireless refreshes and access point replacements</li><li>Provide Tier II hardware break‑fix support for PCs, laptops, printers, servers, switches, UPS equipment, and related devices</li><li>Support end users as needed; role requires regular interaction with non‑technical staff</li><li>Perform hardware, software, and network troubleshooting</li><li>Assist with backups, patch installs, incident resolution, and account maintenance</li><li>Perform preventive maintenance activities across IT systems</li></ul>
We are looking for a dedicated and detail-oriented Support Technician I to join our team in Las Vegas, Nevada. In this Contract to permanent position, you will play a critical role in supporting our users by addressing hardware, software, and system issues. This role is ideal for someone who thrives in a fast-paced environment and is eager to contribute to the seamless operation of IT systems.<br><br>Responsibilities:<br>• Manage the end-to-end IT support process for employees, including onboarding, offboarding, and role transitions, in collaboration with HR and Security teams.<br>• Handle security-sensitive termination procedures, such as revoking access, coordinating device recovery, and documenting actions for audits.<br>• Provide technical support for Windows, macOS, iOS, and mobile devices, efficiently resolving hardware, software, and connectivity issues.<br>• Assist remote and hybrid teams by troubleshooting access, endpoint, and network connectivity challenges while ensuring consistent service delivery.<br>• Oversee the maintenance and functionality of physical access systems, conference room AV equipment, and collaborative technologies for seamless operations.<br>• Utilize Jira Service Management to manage the full ticket lifecycle, from intake and prioritization to resolution and documentation.<br>• Conduct IT asset management tasks, including procurement, deployment, patching, replacements, and maintaining accurate inventory records.<br>• Analyze recurring issues to identify trends, recommend improvements, and enhance overall operational efficiency.
<p>Robert Half is seeking a<strong> Help Desk Support Technician </strong>to support a <strong>government</strong> organization based in Issaquah<strong>. </strong>This role involves <strong>Tier 1 ticketing support for internal users.</strong> The position is <strong>Hybrid – Onsite 3 days a week</strong> and is a <strong>6-month </strong>contract opportunity with the potential to <strong>Convert</strong>. Apply today! </p><p> </p><p><strong><u>Job Details: </u></strong> </p><p><strong>Schedule:</strong> Monday – Friday 8-5pm PST </p><p><strong>Duration:</strong> 6-month contract with opportunity to convert </p><p><strong>Location:</strong> Hybrid, in office 3 days a week in Issaquah</p><p><br></p><p><strong><u>Job Responsibilities:</u></strong> </p><ul><li>Test, diagnose and resolve end user desktop hardware, OS, and application problems, including the ability to identify desktop application interdependencies and or conflicts.</li><li>Coordinate with vendors for hardware parts, repairs, and replacements.</li><li>Troubleshoot printer, copier and scanner problems.</li><li>Create, Rebuild and optimize operating system images and install new device hardware.</li><li>Create and manage user and group accounts in a hybrid Active Directory/Office 365 environment.</li><li>Respond to end-user requests for service on problematic systems and/or equipment. </li><li>Manage helpdesk ticket system, distribute incoming tickets to IT team members.</li><li>Act as a point of escalation for system and application analyst team. </li><li>Participate in team technology training regimen to stay current. </li></ul>
We are looking for a Field Technician to join our team in Atlanta, Georgia, on a long-term contract basis. This role involves conducting onsite audits of production devices across various client locations, ensuring devices meet required standards and documenting findings. The position requires hands-on expertise with Windows operating systems and interaction with client staff in environments that require attention to detail.<br><br>Responsibilities:<br>• Travel to client locations within the designated region to perform onsite audits of production devices.<br>• Conduct physical inspections of desktops and laptops currently in use.<br>• Verify the presence of necessary security and management tools on each device.<br>• Assess installed software and identify items needing further review or follow-up.<br>• Accurately document findings in accordance with provided standards and procedures.<br>• Escalate technical issues or discrepancies to internal leads as needed.<br>• Maintain clear and attentive communication and provide excellent customer service during interactions with client staff.<br>• Work independently while adhering to guidelines and ensuring consistent results.<br>• Adapt to changing client locations and schedules throughout the duration of the project.
<p>This role is responsible for installing, servicing, and repairing commercial cooking equipment to customer sites. The technician will diagnose issues, perform preventative maintenance, and ensure equipment operates safely and efficiently. They will coordinate closely with customers, the parts team, and internal departments to complete repairs, source components, and document all service activity. As our footprint continues to grow, we’re seeking a reliable technician to support our expanding Service team.</p><p><br></p><p>To apply, if not already in contact with a Robert Half Recruiter, please call Therese Grana at 609-252-9393. </p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Install, troubleshoot, and repair equipment such as ovens, mixers, proofers, dividers, sheeters, and related systems</li><li>Assemble, adjust, and test equipment in the field</li><li>Perform onsite equipment setup and operational testing</li><li>Implement customer-requested modifications</li><li>Communicate service issues and observations to internal management</li><li>Use hand tools, power tools, and testing devices to assemble and start up equipment per drawings and specifications</li><li>Work collaboratively with technicians, supervisors, engineers, suppliers, and customers</li><li>Train customer staff on proper operation, cleaning, and maintenance</li><li>Provide occasional after-hours phone or electronic support for emergency service needs</li></ul><p><strong>What We Offer</strong></p><ul><li>Full-time role with strong long-term growth potential</li><li>Hands-on technical experience in the bakery equipment industry</li><li>Continuous training and support</li><li>Competitive benefits and 401(k) match</li><li>Supportive, team-oriented work environment</li></ul><p><br></p>
We are looking for a dedicated Field Technician to join our team on a long-term contract basis. This role involves conducting onsite audits of production devices across various client locations in the Atlanta, Georgia area. You will play a vital role in ensuring devices meet security and operational standards while documenting findings through hands-on inspections.<br><br>Responsibilities:<br>• Travel to multiple client locations within the region to perform onsite audits of production devices.<br>• Conduct physical inspections of desktops and laptops that are actively in use.<br>• Verify the presence of required security software and management tools on each device.<br>• Review installed applications and document items requiring follow-up or further evaluation.<br>• Record findings accurately and in compliance with provided documentation standards.<br>• Escalate any issues or discrepancies to technical leads for resolution.<br>• Interact professionally with client staff to ensure smooth operations during device audits.<br>• Follow established procedures consistently while maintaining attention to detail.<br>• Provide feedback and updates to internal teams as needed.
We are looking for a hands-on Field Technician to support clients across Florence, South Carolina with the setup, repair, and upkeep of business technology equipment. This contract position with permanent potential is ideal for someone who enjoys solving technical issues on-site, building strong customer relationships, and keeping office systems running reliably. The role focuses on servicing printers, copiers, connected devices, and related hardware while delivering responsive and attentive support.<br><br>Responsibilities:<br>• Install, configure, and service printers, copiers, multifunction devices, and related office technology at customer locations.<br>• Diagnose hardware, connectivity, and performance issues using a structured troubleshooting approach and complete repairs efficiently.<br>• Support network-connected equipment by verifying configurations, resolving communication problems, and ensuring reliable device integration.<br>• Perform preventive maintenance to reduce downtime and extend the life of customer equipment.<br>• Respond to service requests in a timely manner, clearly explain technical findings, and provide a high level of customer care during each visit.<br>• Document work completed, parts used, and service outcomes accurately to maintain clear service records.<br>• Coordinate with internal technical teams when advanced issues require additional expertise or escalation.<br>• Manage daily field assignments independently, prioritize urgent needs, and maintain productivity across multiple client sites.
We are looking for a detail-oriented Permit Technician to join our team in Nampa, Idaho. In this long-term contract role, you will play a vital part in facilitating the permitting process by ensuring accurate and timely submission of applications. This position offers an excellent opportunity to develop expertise in permitting procedures, codes, and regulations while supporting both internal teams and external stakeholders.<br><br>Responsibilities:<br>• Assist in the preparation and submission of permit applications, ensuring all required information is accurate and complete.<br>• Track and manage permit documentation to maintain organized and up-to-date records.<br>• Collaborate with internal teams and external agencies to address questions and resolve permit-related issues.<br>• Review permitting requirements to ensure compliance with applicable codes and regulations.<br>• Coordinate schedules and timelines to support the timely delivery of permits.<br>• Communicate updates and progress to relevant stakeholders throughout the permitting process.<br>• Support the drafting and review of contracts associated with permitting activities.<br>• Facilitate the processing of building permits for construction and related projects.<br>• Monitor and report on the status of submitted permits to ensure deadlines are met.<br>• Provide administrative support to streamline the permitting workflow.
<p><strong>Job Summary</strong></p><p>The Lead Access Control & Video Surveillance Technician is responsible for the installation, configuration, maintenance, and troubleshooting of electronic security systems, including access control, video surveillance (VMS), and related low‑voltage infrastructure. This role requires strong technical expertise, attention to detail, and the ability to work independently while delivering professional customer service.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Install, program, test, and service access control systems (controllers, readers, locks, door hardware, power supplies)</li><li>Install, configure, and maintain video surveillance systems, including IP cameras, NVRs/DVRs, and video management software (VMS)</li><li>Pull, terminate, label, and test low‑voltage cabling (Cat5e/Cat6, coax, composite)</li><li>Program system software and integrate video surveillance and access control platforms</li><li>Troubleshoot hardware, software, and network connectivity issues</li><li>Perform system commissioning, inspections, and preventative maintenance</li><li>Read and interpret drawings, blueprints, schematics, and wiring diagrams</li><li>Document installations, service work, and system configurations</li><li>Provide basic end‑user training and system handoff</li><li>Communicate professionally with customers, project managers, and internal teams</li><li>Adhere to safety standards, company policies, and industry best practices</li></ul><p><br></p>
<p>We are looking for a dependable and skilled Low Voltage Technician to join our team. The ideal candidate has hands-on experience working with low voltage systems and demonstrates strong awareness, attention to detail, and professionalism. This role includes installing, servicing, and troubleshooting systems such as security, networking, A/V, and other low voltage infrastructure. This is an onsite position in Savannah, GA.</p><p><br></p><p>Responsibilities:</p><p>Install, service, and repair low voltage systems including security, data, A/V, access control, and more.</p><p>Run, terminate, label, and test cables following industry standards.</p><p>Diagnose and resolve technical issues efficiently.</p><p>Read and interpret blueprints, wiring diagrams, and technical documentation.</p><p>Work closely with project managers, contractors, and team members to meet project timelines.</p><p>Maintain accurate documentation, service notes, and project records.</p><p>Follow all safety guidelines, codes, and company policies.</p><p><br></p><p>Requirements:</p><p>Experience as a Low Voltage Technician preferred—willing to train the right candidate.</p><p>Strong knowledge of cabling, wiring, and low voltage system installation practices.</p><p>Proficient with hand tools, power tools, and testing equipment.</p><p>Must pass a pre-employment drug screen.</p><p>Valid driver’s license and clean driving record required.</p><p>Ability to pass a background check.</p><p>Strong problem-solving skills and attention to detail.</p><p>Ability to work independently and as part of a team.</p><p>Good communication and organizational skills.</p>
<p>We are looking for a skilled IT Support Technician III to join our team in Las Vegas, Nevada. In this Contract to permanent position, you will provide essential hardware and software support for the company's personal computers and local area network. This role focuses on troubleshooting technical issues and ensuring smooth operations for both onsite and remote employees.</p><p><br></p><p>Responsibilities:</p><ul><li>Own the full employee IT lifecycle, including onboarding, offboarding, role changes, and access management</li><li>Execute secure and compliant access provisioning and deprovisioning across Active Directory, Microsoft Entra ID, and related systems</li><li>Administer IAM, endpoint management, and device compliance using Microsoft Intune (MDM/MAM)</li><li>Manage and support Jira Service Management (JSM), including ticket queues, SLAs, and request workflows</li><li>Install, configure, maintain, and troubleshoot hardware, software, and end-user devices</li><li>Provide advanced troubleshooting for complex desktop, network, and application issues; serve as escalation point for Tier I/II</li><li>Assist in mentoring junior technicians and provide leadership support in the absence of the IT Support Manager</li><li>Deliver timely technical support via ticketing system, email, and in-person interactions</li><li>Troubleshoot LAN/WAN and connectivity issues in accordance with company standards</li><li>Perform system administration tasks, including account management, permissions, and endpoint security configurations</li><li>Support remote and hybrid workforce technologies, including device provisioning and secure access</li><li>Maintain and support communication systems, including conference room A/V and mobile devices</li><li>Perform software deployments, updates, patching, and hardware replacements</li><li>Support email administration and data governance practices, including access controls and distribution groups</li><li>Assist with physical access systems, including badging and facility access coordination</li><li>Maintain accurate documentation of systems, assets, and procedures</li><li>Provide end-user training and promote effective use of technology</li><li>Partner with HR, Facilities, and Security to support operations and compliance</li><li>Contribute to process improvements, trend analysis, and scalable support practices</li><li>Manage workload effectively to meet service level expectations</li><li>Maintain professional conduct and strong customer service in all interactions</li></ul><p><br></p>
<p>We are looking for a motivated IT Technician – Level I to provide exceptional technical support and assistance to end users. Based in Waterbury, Connecticut, this role involves troubleshooting, maintaining, and configuring hardware, software, and audio/visual equipment. The ideal candidate will have a strong customer service mindset, excellent communication skills, and the ability to adapt to a collaborative and dynamic environment.</p><p><br></p><p>Responsibilities:</p><p>• Set up and dismantle computer and audio/visual equipment for meetings, events, and classroom activities as requested.</p><p>• Log and manage all technical support requests using a ticketing system to ensure timely resolution and maintenance tracking.</p><p>• Install and configure new devices, ensuring they are added to Active Directory Domain and/or Azure Autopilot.</p><p>• Maintain and update antivirus software, offering guidance and troubleshooting assistance to users.</p><p>• Prepare and organize computer labs in buildings and offices.</p><p>• Assist users with the setup and operation of audio/visual equipment for events in public spaces.</p><p>• Monitor and manage inventory, recommending repairs, replacements, or storage of equipment as needed.</p><p>• Communicate effectively with end users to address technology-related concerns and scheduling requirements.</p><p>• Follow organizational policies, including dress codes and procedural guidelines, while taking on additional responsibilities as assigned.</p>
<p>We are looking for a skilled IT Systems Technician – Level I to provide exceptional technical support. Based in Waterbury, Connecticut, this role involves troubleshooting hardware and software issues, maintaining computer systems, and assisting with audio/visual setups for events. The ideal candidate will excel in delivering timely solutions while maintaining excellent customer service and attention to detail.</p><p><br></p><p>Responsibilities:</p><p>• Set up and dismantle computers and audio/visual equipment for meetings and events as needed.</p><p>• Log and manage all technical support requests using a ticketing system to monitor workflows and maintenance needs.</p><p>• Install, configure, and integrate new devices into Active Directory Domains and/or Azure Autopilot.</p><p>• Prepare and maintain computer labs, offices, and systems by ensuring proper setup and functionality.</p><p>• Provide training and assistance to users in operating audio/visual equipment and other technology tools.</p><p>• Manage antivirus software and assist users with resolving application or hardware-related issues.</p><p>• Maintain an inventory of technology equipment and recommend repairs, replacements, or upgrades as necessary.</p><p>• Communicate effectively with users to assess their technology requirements and provide solutions.</p><p>• Adhere to organizational policies, including dress code, conduct, and procedural guidelines, while taking on additional responsibilities as needed.</p>
<p><strong>Senior Juniper Network Engineer</strong></p><p><strong>Location:</strong> Onsite in Lorton, VA</p><p><strong>Schedule:</strong> Monday–Friday, 9:00am–5:00pm</p><p><strong>Employment Type:</strong> Full-time Contract, 6 Months with Potential for Conversion </p><p><strong>Overview</strong></p><p>A government IT program is seeking a <strong>Senior Juniper Network Engineer</strong> to provide expert-level engineering, operations, and maintenance support for mission‑critical field communications systems used worldwide. This program delivers a wide range of IT applications and infrastructure services, including enterprise network support, service desk, workstation engineering, telecommunications engineering, mobility services, and more.</p><p>This role supports a high‑visibility customer environment and requires someone who can operate independently, communicate effectively with technical and non-technical stakeholders, and manage complex network systems with a high degree of accuracy and professionalism.</p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the <strong>primary Subject Matter Expert (SME)</strong> for a specialized government system, becoming the single point of technical authority for network-related issues.</li><li>Provide <strong>independent operations & maintenance (O&M)</strong> support for mission‑critical systems, requiring broad and deep knowledge across applicable network technologies.</li><li>Configure and support <strong>Juniper SRX‑series security devices</strong> (JNCIP‑SEC or JNCIE‑SEC level proficiency), ensuring alignment with industry best practices and federal security standards.</li><li>Configure and support <strong>Juniper EX‑series switches</strong> using 1Gbps and 10Gbps backplanes, including copper and fiber connectivity and high‑availability (HA) solutions.</li><li>Configure and support <strong>Cisco Firepower ASA firewalls</strong>, including AnyConnect VPN access, HA configurations, secure authentication integrations, and remote-access security.</li><li>Design and maintain an <strong>out‑of‑band (OOB) management network</strong> using TrippLite serial consoles, iDRAC, and similar technologies.</li><li>Collaborate with customers, contractors, and vendors on the design and specification of <strong>Private IP (PIP)</strong> and Internet circuits.</li><li>Ensure high availability of <strong>Network Time Protocol (NTP)</strong> across all networks.</li><li>Follow established <strong>configuration management processes</strong> to maintain consistency, security, and accuracy in network configurations.</li><li>Develop and maintain <strong>technical documentation</strong>, network diagrams, and system references.</li><li>Provide clear communication and briefings to customers, including senior leadership.</li></ul>
We are looking for a detail-oriented NOC Technician to join our team in East Lansing, Michigan. In this role, you will monitor and maintain network infrastructure, respond to incidents, and ensure optimal performance across all systems. This position offers an exciting opportunity to work with cutting-edge technologies and collaborate with a dynamic team.<br><br>Responsibilities:<br>• Monitor the performance and health of routers, switches, firewalls, servers, and other network devices using advanced monitoring tools.<br>• Respond promptly to network incidents, troubleshoot issues, and implement solutions within established protocols.<br>• Manage the lifecycle of network incidents, including documentation, triage, and escalation when necessary.<br>• Configure and maintain network devices, including applying updates and patches in line with change management policies.<br>• Assist with the setup and testing of new network deployments based on engineering specifications.<br>• Analyze network performance trends, identify potential bottlenecks, and share findings with the engineering team.<br>• Maintain accurate records of network changes, configurations, and incidents for reporting purposes.<br>• Support the administration and maintenance of Linux and Microsoft back-office systems, including Office 365 and Active Directory.<br>• Collaborate with internal teams to resolve service-impacting issues and improve network efficiency.<br>• Provide guidance and support to Tier 1 staff for network-related queries and escalations.
We are looking for an experienced Help Desk/Desktop Support Analyst to join our team in Madison, Wisconsin. In this hybrid role, you will provide exceptional technical and customer service support while addressing a variety of hardware, software, and system-related issues. This is a contract-to-permanent position, offering a unique opportunity to grow your career in the dynamic biotech industry.<br><br>Responsibilities:<br>• Respond promptly to service desk tickets by troubleshooting and resolving technical issues related to hardware, software, and operating systems.<br>• Deliver excellent customer service by addressing inquiries and resolving issues with professionalism and efficiency.<br>• Manage and triage incoming calls to ensure proper routing and prioritization of technical support needs.<br>• Utilize Active Directory to perform user account management, permissions updates, and system access troubleshooting.<br>• Provide support for Microsoft Windows 10 and Microsoft Office applications, ensuring optimal functionality and user satisfaction.<br>• Assist with Microsoft Dynamics CRM issues, offering guidance and solutions as needed.<br>• Document and escalate unresolved issues to higher-level support teams when necessary.<br>• Maintain accurate records of support interactions and resolutions within the ticketing system.<br>• Collaborate with team members to improve support processes and ensure seamless service delivery.<br>• Stay updated on emerging technologies and tools to enhance technical support capabilities.
<p><br></p><p><strong>Technical Team Lead</strong></p><p>The Technical Team Lead is a hands-on leader who works closely with the technical support team, motivating and coaching them to deliver exceptional service.</p><p><br></p><p><strong>Duties/Responsibilities:</strong></p><ul><li>Provide resolution for escalated service tickets.</li><li>Serve as a liaison between analysts and upper management.</li><li>Conduct ongoing coaching and development of the team through call listening and feedback.</li><li>Work with clients to evaluate and resolve technical issues.</li><li>Assess user needs to analyze, recommend, and implement changes.</li><li>Configure and support system changes within the team’s scope of responsibility.</li><li>Develop and maintain knowledge of all systems, applications, and security protocols.</li><li>Update the knowledge base as approved by management.</li><li>Monitor and respond to emails and site chat, and train others on these functions.</li><li>Answer calls related to device issues, troubleshoot, and escalate tickets for repairs when necessary.</li><li>Recommend upgrades, repairs, new applications, and equipment testing with management approval.</li><li>Assist in training new analysts and identify training needs for tenured team members, providing coaching as needed.</li></ul><p><br></p><p><strong>Required Skills/Abilities:</strong></p><ul><li>Proficiency in English with excellent oral and written communication skills.</li><li>Strong customer focus and professional customer service skills.</li><li>Resourceful and able to take initiative in a dynamic environment.</li><li>Ability to troubleshoot technical problems effectively and efficiently.</li><li>Advanced knowledge of computer and server hardware.</li><li>Highly motivated, detail-oriented, self-driven, and reliable.</li><li>Strong active listening and interpersonal skills.</li><li>Ability to motivate and inspire team members.</li><li>Excellent leadership skills.</li></ul><p><br></p><p><strong>Education and Experience:</strong></p><ul><li>Bachelor’s Degree in Computer Services or related field preferred.</li><li>At least 3 years of experience in a Tier 2 technical support role.</li></ul><p><br></p>
We are looking for an IT Service Desk Analyst to join our team in Golden Valley, Minnesota on a contract basis. This role involves providing in-person Level 1 IT support in a dynamic environment where service excellence is a top priority. As part of the Global Shared Services Organization, you will play a key role in enhancing the employee experience through technical expertise and innovative solutions.<br><br>Responsibilities:<br>• Provide technical troubleshooting and support for laptop hardware, software, and audiovisual equipment in conference rooms.<br>• Research, assess, and resolve incidents and service requests efficiently.<br>• Deliver exceptional customer service while maintaining a customer-first mindset.<br>• Identify opportunities for process improvements to enhance operational efficiency and customer satisfaction.<br>• Manage escalations from external service providers to ensure timely resolution.<br>• Update standard operating procedures and service documentation to reflect current practices.<br>• Monitor and report on key performance metrics to maintain high-quality service standards.<br>• Collaborate cross-functionally to address technical challenges and improve processes.
We are looking for a skilled End User Migration Technician to join our team in Cincinnati, Ohio. This is a Contract position where you will play a critical role in ensuring the seamless setup, maintenance, and support of end-user devices. Bring your expertise in hardware installation and troubleshooting to help deliver exceptional technical support.<br><br>Responsibilities:<br>• Install, configure, and troubleshoot computer hardware and associated devices to ensure optimal performance.<br>• Provide hands-on assistance with cable installations and ensure proper connectivity for end-user systems.<br>• Support and maintain Dell Technologies and Apple devices, addressing any technical issues that arise.<br>• Collaborate with team members to ensure a smooth migration process for end-user systems.<br>• Conduct routine inspections and maintenance to prevent hardware failures or disruptions.<br>• Document technical procedures and solutions to maintain accurate records for future reference.<br>• Respond promptly to user requests and provide efficient resolutions to technical problems.<br>• Train end-users on basic hardware functions and troubleshooting techniques as needed.<br>• Ensure all hardware installations comply with organizational standards and guidelines.
<p>We are seeking an experienced <strong>Lead Cable Technician (Super Lead)</strong> to serve as the on-site authority overseeing structured cabling and fiber deployment activities. This individual will act as the primary point of contact (POC) for client stakeholders and will be responsible for execution, field leadership, communication, and overall team performance during assigned shifts.</p><p>This is a hands-on leadership role within enterprise and hyperscale data center environments.</p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the on-site POC for client stakeholders and partners</li><li>Execute and manage daily work plans alongside L1 and L2 technicians</li><li>Direct, prioritize, and coordinate team tasks to meet delivery timelines</li><li>Monitor work quality, safety compliance, and adherence to client standards</li><li>Address field issues in real time and escalate when necessary</li><li>Act as the escalation point for L1 and L2 technicians during deployment and testing</li><li>Communicate progress updates, risks, and completion status to client stakeholders</li></ul>
<p>We are looking for a skilled Desktop Support Analyst to join our team in Klingerstown, PA with occasional travel to Newark, NJ/ Elizabeth, NJ (after training). This contract position with the potential for a permanent role offers an opportunity to provide technical assistance across office environments and manufacturing facilities. You will play a key role in resolving immediate IT issues while contributing to long-term technological improvements.</p><p><br></p><p>Responsibilities:</p><p>• Deliver comprehensive IT support for desktop systems in both office and manufacturing settings.</p><p>• Respond promptly to technical issues, ensuring minimal disruption to operations.</p><p>• Maintain and troubleshoot desktop hardware, including workstations and peripheral devices.</p><p>• Administer and manage Active Directory for user accounts and access control.</p><p>• Deploy and configure Windows 10 operating systems and ensure optimal performance.</p><p>• Handle desktop imaging processes to streamline system setups and updates.</p><p>• Collaborate with plant management and IT teams to recommend and implement technology solutions.</p><p>• Monitor system performance and identify areas for improvement.</p><p>• Provide guidance and training to end-users on software and hardware functionalities.</p>
<p>Robert Half is seeking a Contract Desktop Support Analyst to join our client's dynamic IT team. As a Contract Desktop Support Analyst, you will play a crucial role in providing technical support and assistance to end-users, ensuring smooth and efficient operation of desktop systems and software applications. This is a contract position, and the successful candidate will have the opportunity to work with a well-established and respected organization.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Technical Support:</strong> Provide first-level technical support to end-users, responding to inquiries, diagnosing and resolving hardware and software issues, and escalating more complex problems to the appropriate team.</li><li><strong>Desktop Management:</strong> Install, configure, and maintain desktop systems, including operating systems, software applications, and hardware components.</li><li><strong>Hardware Maintenance:</strong> Perform hardware troubleshooting and maintenance, including but not limited to desktops, laptops, printers, and peripherals.</li><li><strong>Software Support:</strong> Assist users with software-related issues, such as troubleshooting software applications, assisting with installations, and providing guidance on software usage.</li><li><strong>User Training:</strong> Conduct user training sessions to enhance end-users' knowledge of software and hardware usage, best practices, and security protocols.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and inventory management to track and report on issues, solutions, and asset management.</li><li><strong>Security:</strong> Assist in implementing and enforcing security policies, ensuring the integrity and confidentiality of data.</li><li><strong>Collaboration:</strong> Collaborate with IT team members, both on-site and remotely, to resolve complex technical issues and contribute to ongoing IT projects.</li><li><strong>End-User Satisfaction:</strong> Continuously strive to enhance the end-user experience by providing excellent customer service and support.</li></ol>
<p>The End User Support Analyst – Level 2 provides end-to-end technical support for internal users across on-premise and cloud-based Microsoft environments. This role focuses on endpoint support, user access, security tools, and office technology while working closely with IT and infrastructure teams.</p><p><br></p><p>Key Responsibilities</p><p><br></p><p>• Provide end-to-end client support via a ticketing system for local and remote users</p><p>• Serve as a Level 2 escalation point for end-user issues involving hardware, software, and access</p><p>• Support Office 365 administration, including user setup and ongoing maintenance</p><p>• Administer Exchange Online, including mailbox management and licensing</p><p>• Manage Intune and mobile device administration for laptops, tablets, and phones</p><p>• Support current and legacy Windows operating systems</p><p>• Administer Active Directory and Group Policy in a multi-domain organization</p><p>• Perform computer imaging, deployment, and lifecycle support</p><p>• Add, configure, and maintain workstations, laptops, and mobile devices</p><p>• Support Microsoft security tools including Identity Protection and Multi-Factor Authentication</p><p>• Manage and troubleshoot remote access solutions including Microsoft DirectAccess and Pulse Secure VPN</p><p>• Respond to system alerts and provide coverage for senior systems administration functions as needed</p><p>• Support conference room audio and video technology</p><p>• Assist with building security systems and local network connectivity in coordination with IT</p><p>• Support network printers and office automation systems</p><p>• Provide mobile device and endpoint support for both office-based and remote users</p>