<p>About the Opportunity</p><p>We are seeking a <strong>Desktop Support Analyst</strong> to provide exceptional end-user support while helping oversee the organization&#39;s IT asset lifecycle. This role will serve as a primary point of contact for desktop support issues and will play a critical role in managing hardware assets, software inventory, device deployments, and technology refresh initiatives.</p><p>The ideal candidate combines strong technical troubleshooting skills with experience maintaining accurate asset records, coordinating technology deployments, and ensuring employees have the tools they need to be productive.</p><p>WKey Responsibilities</p><p>End User Support</p><ul><li>Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, printers, and peripheral equipment.</li><li>Troubleshoot and resolve hardware, software, operating system, and connectivity issues.</li><li>Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office applications.</li><li>Assist with account administration, password resets, access requests, and device provisioning.</li><li>Image, configure, deploy, and upgrade desktop and laptop systems.</li><li>Support conference room technologies and remote workforce tools.</li><li>Document incidents, requests, and resolutions within the IT ticketing system.</li><li>Escalate complex issues to infrastructure, networking, security, or application support teams when necessary.</li></ul><p>IT Asset &amp; Lifecycle Management</p><ul><li>Maintain accurate inventory records for desktops, laptops, monitors, mobile devices, peripherals, and software assets.</li><li>Track technology assets throughout their lifecycle, including procurement, deployment, maintenance, refresh, reassignment, and disposal.</li><li>Manage asset receiving, tagging, inventory audits, and reconciliation activities.</li><li>Coordinate employee onboarding and offboarding processes, ensuring timely device deployment and recovery.</li><li>Monitor hardware warranties, lease expirations, and refresh schedules.</li><li>Partner with vendors and procurement teams to support hardware ordering and inventory management.</li><li>Ensure asset management documentation remains current and audit-ready.</li><li>Generate reports on asset utilization, inventory levels, lifecycle status, and replacement planning.</li><li>Assist with software license tracking and compliance initiatives.</li><li>Support endpoint lifecycle programs, including workstation refreshes and equipment standardization efforts.</li></ul>

<p>Required Qualifications</p><ul><li>2+ years of experience in Desktop Support, Service Desk, Endpoint Support, IT Operations, or a related role.</li><li>Experience supporting enterprise desktop and laptop environments.</li><li>Hands-on experience with IT asset management, inventory control, or endpoint lifecycle management.</li><li>Strong knowledge of:</li><li>Windows 10/11</li><li>Microsoft 365</li><li>Active Directory</li><li>Azure AD / Entra ID</li><li>Remote support tools</li><li>Hardware troubleshooting</li><li>Familiarity with ticketing systems such as ServiceNow, Jira Service Management, or similar platforms.</li><li>Experience maintaining asset records and performing inventory audits.</li><li>Strong customer service, organizational, and documentation skills.</li></ul><p>•Preferred Qualifications</p><ul><li>Experience with asset management platforms such as:</li><li>ServiceNow Asset Management</li><li>Lansweeper</li><li>ManageEngine</li><li>Ivanti</li><li>Freshservice</li><li>Experience supporting Microsoft Intune, SCCM/MECM, or other endpoint management tools.</li><li>Knowledge of software licensing and asset compliance practices.</li><li>CompTIA A+, Network+, Microsoft, or ITIL certifications.</li><li>Experience supporting hybrid and remote workforce environments.</li><li>Basic PowerShell scripting experience.</li></ul><p> Technical Environment</p><ul><li>Windows 10/11</li><li>Microsoft 365</li><li>Active Directory</li><li>Azure AD / Entra ID</li><li>Microsoft Intune</li><li>SCCM/MECM</li><li>ServiceNow</li><li>Lansweeper</li><li>PowerShell</li><li>VPN Technologies</li><li>Teams</li><li>Zoom</li><li>Endpoint Management Solutions</li></ul>

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