We are looking for a PC Technician to support a long-term contract assignment in Feasterville Trevose, Pennsylvania. In this role, you will help prepare end users for a Microsoft Entra deployment by guiding them through account setup, data synchronization, and workstation readiness. This position is ideal for someone who is comfortable working hands-on with computer hardware, assisting users directly, and following a structured process across multiple site visits.<br><br>Responsibilities:<br>• Support Microsoft Entra deployment activities by assisting users with device setup and access preparation at assigned locations.<br>• Guide employees through OneDrive synchronization, Microsoft Authenticator configuration, and browser data transition to a supported environment.<br>• Reimage workstations and install a clean operating system to prepare devices for redeployment.<br>• Help end users sign in to newly configured computers and confirm successful access to required business applications and services.<br>• Transfer and validate user data from cloud-based storage into the appropriate organizational environment after device setup.<br>• Troubleshoot basic hardware, software, and connectivity issues during deployment tasks and escalate unresolved problems to the designated support team.<br>• Follow established scripts and deployment procedures to maintain consistency, accuracy, and a positive user experience throughout the rollout.
<p>We are looking for a Technician to provide on-site support for electronic pollbooks during Election Day in Dallas, Texas. This role supports post-election operations by receiving, inspecting, and processing returned election equipment. This role ensures all equipment is accurately accounted for, documented, and properly prepared for future use. Technicians work in a fast-paced warehouse environment, handling high volumes of equipment while identifying any damage or missing components. Ideal candidates are detail-oriented, reliable, and comfortable with physical, hands-on work in a team setting. Position required boxing up, lifting, moving the boxes of poll pads as well.</p>
<p>Robert Half is currently seeking a Contract PC Technician to join our client's IT support team. As a Contract PC Technician, you will be responsible for providing essential technical support, maintaining desktop systems, and ensuring the efficient operation of PCs within the organization. This is a contract position that offers an exciting opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Hardware Support:</strong> Install, configure, and troubleshoot desktop computers, laptops, and peripherals (e.g., printers, monitors) to ensure they function correctly.</li><li><strong>Software Installation:</strong> Install, update, and maintain software applications, operating systems, and security patches on desktop systems.</li><li><strong>Technical Support:</strong> Provide technical assistance to end-users, diagnosing and resolving hardware and software issues in a timely manner.</li><li><strong>Hardware Maintenance:</strong> Perform hardware upgrades, repairs, and preventive maintenance on PCs, ensuring optimal performance and reliability.</li><li><strong>Inventory Management:</strong> Maintain accurate records of PC hardware and software assets, including tracking and procurement of new equipment as needed.</li><li><strong>User Training:</strong> Assist end-users in understanding and using software applications and provide guidance on best practices for PC usage.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues for future reference.</li><li><strong>Security Compliance:</strong> Ensure that PCs are in compliance with security policies, including antivirus and system security updates.</li></ol><p><br></p>
We are looking for a dedicated PC Technician to join our team in South Plainfield, New Jersey. This is a contract position with the potential for long-term employment, perfect for a proactive individual who thrives in a hands-on, support-focused role. The ideal candidate will provide technical support across multiple locations, ensuring smooth business operations and resolving technical issues efficiently.<br><br>Responsibilities:<br>• Provide comprehensive desktop and PC support across main and satellite office locations.<br>• Troubleshoot and maintain printers, including high-volume and specialized label printers.<br>• Offer basic support for NetSuite and assist with related system issues.<br>• Manage and support the RingCentral communication platform.<br>• Maintain and troubleshoot security camera systems to ensure functionality.<br>• Address and resolve hardware and software issues in a Windows/Microsoft environment.<br>• Collaborate with a small IT team to ensure seamless technology operations.<br>• Travel occasionally to satellite locations to provide on-site technical support.<br>• Respond promptly to reactive troubleshooting needs in a fast-paced environment.<br>• Assist with general IT support tasks as they arise across business operations.
We are looking for a PC Technician to support end users during a Microsoft Entra deployment in Feasterville Trevose, Pennsylvania. This Long-term Contract position focuses on preparing user devices, guiding employees through authentication setup, and ensuring a smooth transition to refreshed workstations. The ideal candidate is comfortable following defined processes, working directly with users, and resolving common hardware and software setup needs in a fast-paced environment.<br><br>Responsibilities:<br>• Support the Microsoft Entra rollout by preparing user devices and completing assigned setup activities at each site.<br>• Guide employees through OneDrive synchronization, multi-factor authentication enrollment with Microsoft Authenticator, and browser profile transition from Chrome to Edge.<br>• Reimage workstations with a clean operating system installation as part of device refresh and deployment tasks.<br>• Assist users with accessing their newly configured computers and confirm successful sign-in to required systems.<br>• Transfer and validate user files so business-related documents and resources are available in the appropriate organizational environment.<br>• Test access to essential applications, accounts, and services to ensure each user is ready to work after deployment.<br>• Document issues encountered during setup and escalate complex user or device problems to the designated support team for further resolution.<br>• Handle basic hardware-related tasks involving desktops, laptops, cables, and peripheral equipment as needed during deployment activities.
We are looking for a PC Technician to support end users during a Long-term Contract engagement in Feasterville Trevose, Pennsylvania. This position focuses on preparing users and devices for a Microsoft Entra rollout by guiding account setup, data synchronization, and workstation readiness. The technician will provide hands-on assistance across multiple site visits, ensuring employees can access their systems, files, and business applications with minimal disruption.<br><br>Responsibilities:<br>• Guide users through OneDrive synchronization and help configure secure access using Microsoft Authenticator.<br>• Support the transition of browser-based user information by moving necessary data and settings into Microsoft Edge.<br>• Reimage workstations and perform clean operating system installations on assigned computers after initial site activities are completed.<br>• Assist employees with signing in to newly prepared devices and confirm successful access to their accounts.<br>• Move user files from cloud storage into the required organizational environment and verify availability of work-related resources.<br>• Test core applications and services after setup to ensure each user can perform daily job functions without issue.<br>• Document problems encountered during deployment activities and escalate unresolved user or device issues to the appropriate support team.<br>• Handle hardware-related tasks such as workstation setup, peripheral connections, and basic cabling as needed at each location.
We are looking for a PC Technician to support a large-scale endpoint deployment initiative in Feasterville Trevose, Pennsylvania. This Long-term Contract opportunity is ideal for someone who is comfortable working directly with end users, preparing devices for production use, and ensuring a smooth setup experience across multiple sites. The role combines hands-on technical work with user-facing support, requiring strong attention to detail and a consistent approach to device configuration and data readiness.<br><br>Responsibilities:<br>• Prepare users for device deployment by confirming cloud file synchronization, setting up secure authentication access, and transferring browser-based work data to the required platform.<br>• Reimage workstation hardware and install a clean operating system to align devices with current technical standards.<br>• Guide employees through first-time sign-in on newly deployed computers and help them regain access to their work environment.<br>• Move required files from cloud storage into the appropriate organizational environment and verify successful access to business applications and services.<br>• Follow established deployment procedures at each site to complete device setup accurately and efficiently.<br>• Troubleshoot hardware, operating system, and access issues during the rollout and escalate complex cases to the designated support team when needed.<br>• Provide in-person technical assistance to end users throughout the deployment process to minimize downtime and confusion.
We are looking for a detail-oriented Hardware Technician to join a plastics manufacturing organization in Coral Springs, Florida. This contract opportunity has the potential to become permanent and is ideal for someone who enjoys hands-on technical work, follows established security procedures, and takes pride in completing tasks accurately and efficiently. In this role, you will support device preparation, software setup, encryption-related processes, and service requests while collaborating with team members to meet customer requirements. The position also calls for strong problem-solving skills, steady productivity, and a customer-focused approach to technical support.<br><br>Responsibilities:<br>• Prepare hardware for customer delivery by installing required applications and completing encryption key configuration according to documented specifications.<br>• Process service and repair requests with accuracy, ensuring each item is handled in line with quality and security expectations.<br>• Provide first-level assistance to customers and coworkers by diagnosing basic hardware and software issues and resolving common technical problems.<br>• Follow established compliance and security protocols consistently when handling devices, software, and sensitive configuration activities.<br>• Track assigned work carefully, maintain an efficient pace, and ensure orders are completed correctly and on schedule.<br>• Support inventory organization by helping monitor equipment locations, stock availability, and proper allocation of materials.<br>• Collaborate with the deployment team to meet operational goals while adapting to shifting priorities and workload demands.<br>• Contribute to additional technical and departmental tasks as business needs require.
We are seeking a Service Technician to join our team in Boston, Massachusetts. As a Service Technician, you will be instrumental in maintaining and repairing security systems, ensuring their optimal performance. This role involves working with a variety of technologies including Access Control, Alarm Systems, CCTV, Integrated hardware, Intercom systems, and Programming. <br><br>Responsibilities:<br><br>• Conduct regular inspections of security systems to identify and resolve issues<br>• Maintain and repair access control systems, ensuring their optimal functionality<br>• Regularly update and maintain customer records in the system<br>• Perform programming tasks as necessary to ensure the effectiveness of security systems<br>• Handle customer inquiries promptly and professionally<br>• Stay updated with the latest industry trends and advancements in security systems<br>• Adhere to OSHA 10-Hour safety regulations in all tasks<br>• Work with integrated hardware and intercom systems to ensure seamless security operations<br>• Install and maintain CCTV and alarm systems according to customer needs.
We are looking for a Service Technician to join a detail-oriented Services team in Irmo, South Carolina. This contract-to-permanent opportunity is ideal for someone who enjoys hands-on field work supporting low-voltage, security, and network infrastructure systems. In this role, you will troubleshoot, repair, and maintain cabling and device installations across a range of client environments while contributing to safe, high-quality service delivery.<br><br>Responsibilities:<br>• Diagnose, repair, and maintain low-voltage systems, including component cabling, category cabling, fiber connections, and related network infrastructure.<br>• Install and support access control equipment, including door hardware and connected security devices, to ensure reliable site functionality.<br>• Service and maintain video surveillance systems, performing inspections, adjustments, and corrective work as needed.<br>• Build, modify, and maintain cable pathways that support security and communication systems in commercial environments.<br>• Work independently on service calls or coordinate with onsite leadership and team members on more complex assignments.<br>• Keep company-issued tools, materials, and equipment in good working order and ready for daily field use.<br>• Follow established safety procedures and field best practices while working in active job sites, equipment areas, and outdoor conditions.<br>• Assist with additional service and installation tasks as business needs require while supporting overall team success.
<p>We are looking for a Support Technician to provide Tier 2 support for client environments North East Florida to Gainesville & Daytona. This Contract to permanent position is ideal for a technician who can handle escalated desktop, Microsoft, and network-related issues while delivering a strong support experience across multiple organizations. The role requires a hands-on approach to troubleshooting, clear communication with end users, and the ability to contribute to both daily support operations and technical improvement initiatives.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve escalated technical issues involving Windows 10 and Windows 11 desktops, Microsoft 365 applications, Entra ID, and Active Directory services.</p><p>• Investigate network-related problems across client environments, including connectivity, routing, switching, VLAN behavior, VPN access, and LAN/WAN performance concerns.</p><p>• Support virtual infrastructure by assisting with administration and troubleshooting in VMware and Hyper-V environments.</p><p>• Help maintain backup and recovery operations, including support for Veeam-based data protection when used by clients.</p><p>• Serve as a higher-level resource for Tier 1 team members by guiding troubleshooting efforts and helping drive root-cause resolution.</p><p>• Manage incoming service requests through a ticketing platform such as ConnectWise, keeping records accurate, current, and well documented through closure.</p><p>• Work across multiple customer environments at the same time, adjusting quickly to different systems, priorities, and business needs.</p><p>• Create and update technical documentation, support procedures, and knowledge resources to improve consistency and team efficiency.</p><p>• Contribute to infrastructure initiatives such as upgrades, migrations, and onboarding activities for new client environments.</p><p>• Communicate status, findings, and next steps clearly to end users and internal teams to ensure timely and thorough support.</p>
<p>Our growing client is seeking a customer-focused <strong>Tier 1 Helpdesk Analyst</strong> to serve as the first point of contact for technical support across the organization. In this role, you’ll handle day-to-day user issues, triage and resolve tickets efficiently, and escalate more complex matters while gaining hands-on exposure to modern infrastructure, cloud, security, and networking technologies. This is an excellent opportunity for someone looking to build a strong IT foundation while working alongside experienced engineers in a collaborative environment.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide first-line technical support for end users, including printer issues, login problems, screen/display issues, and general workstation troubleshooting</li><li>Manage and resolve helpdesk tickets across multiple systems, ensuring timely updates and resolution</li><li>Support core IT platforms including <strong>Active Directory, Azure, Microsoft 365, and telephony systems</strong></li><li>Perform user and device support using <strong>Entra ID (Azure AD) and Intune</strong>, including access, device enrollment, and basic policy troubleshooting</li><li>Troubleshoot and support <strong>Windows desktops and Windows Server environments</strong></li><li>Assist with routine infrastructure tasks such as <strong>system reboots, backups, and basic maintenance</strong></li><li>Provide initial support or exposure to <strong>Hyper‑V environments and SQL maintenance tasks</strong>, escalating as needed</li><li>Identify, assign, and escalate <strong>security-related tickets</strong> to the appropriate teams</li><li>Support and escalate network-related issues involving <strong>Cisco switches and Fortinet firewalls</strong></li><li>Document incidents, resolutions, and procedures to improve response efficiency and knowledge sharing</li></ul><p><br></p>
<p>We are seeking a <strong>Help Desk Support Technician </strong>to provide frontline support to end users by troubleshooting hardware, software, and access-related issues. Based on general knowledge.</p><p><strong>Key Responsibilities</strong></p><ul><li>Respond to incoming support requests through a ticketing system and ensure timely resolution in accordance with established SLA requirements. Based on general knowledge.</li><li>Troubleshoot common issues involving hardware, software, login access, email, desktop support, and basic applications in Windows and Office 365 environments. Based on general knowledge.</li><li>Document issues, troubleshooting steps, and resolutions accurately within the ticketing system. Based on general knowledge.</li><li>Escalate more complex technical problems to higher-level support teams when appropriate. Based on general knowledge.</li><li>Deliver professional, customer-focused support to end users while maintaining strong attention to detail. Based on general knowledge.</li></ul>
<p>Help Desk / Desktop Support Job Posting</p><p>We are seeking a Help Desk professional with experience supporting end users in a fast-paced environment. The ideal candidate will have hands-on experience with Active Directory, Microsoft Office, Office 365, Windows 10, and ticketing systems.</p><p>Key Responsibilities:</p><ul><li>Provide first-level technical support for hardware, software, and user access issues</li><li>Troubleshoot Windows 10, Microsoft Office, and Office 365-related problems</li><li>Manage user accounts, password resets, and permissions in Active Directory</li><li>Document, track, and resolve issues through a ticketing system</li><li>Escalate complex technical problems to higher-level support teams as needed</li><li>Assist with workstation setup, software installation, and basic system configuration</li><li>Deliver strong customer service while supporting internal users</li></ul><p><br></p><p><br></p>
<p>We are seeking a Cable Technician to support installation, maintenance, and troubleshooting of structured cabling systems in commercial environments.</p><p>Responsibilities</p><ul><li>Install and terminate Cat5e/Cat6 cabling</li><li>Run and label network and low-voltage cables</li><li>Troubleshoot connectivity and cabling issues</li><li>Install and support network hardware as needed</li><li>Maintain accurate documentation of cable runs</li><li>Follow safety procedures and installation standards</li></ul><p><br></p>
We are looking for a skilled Cable Technician to join our team in Ames, Iowa. In this Contract to permanent position, you will play a key role in installing, troubleshooting, and maintaining cable systems in commercial environments. The ideal candidate has hands-on experience and a strong understanding of industry standards, with a focus on delivering quality results.<br><br>Responsibilities:<br>• Install and route Cat 5 and Cat 6 cables in commercial settings, including new construction and renovation projects.<br>• Follow industry standards to ensure proper cable installation and maintenance.<br>• Perform conduit bending, cable testing, and troubleshooting using digital multi-meters.<br>• Conduct networking issue diagnostics and resolve connectivity problems.<br>• Assemble and install server racks, patch panels, and related equipment in network closets.<br>• Execute fiber cable tasks such as anaerobic terminations, splicing, and working with SC and LC connectors.<br>• Read and interpret schematic diagrams and line drawings to ensure accurate installations.<br>• Maintain compliance with safety protocols and quality standards during all projects.<br>• Collaborate with team members to complete projects efficiently and meet client expectations.
<p>We are looking for a Cable Technician to support installation and service work for structured cabling, network hardware, and connected security systems in Athens, Georgia. This Long-term Contract opportunity is ideal for someone who enjoys hands-on field work, organized equipment setup, and resolving technical issues across low-voltage environments. The role will contribute to reliable connectivity and physical security by assisting with new deployments, maintenance tasks, and on-site troubleshooting.</p><p><br></p><p>Responsibilities:</p><p>• Install and terminate Cat6 and other low-voltage cabling to support network, communication, and security infrastructure.</p><p>• Arrange, mount, and organize equipment in racks, ensuring clean cable routing, labeling, and patching for efficient operation.</p><p>• Set up and maintain network-connected devices such as switches, routers, wireless units, and related hardware in Layer 2 and Layer 3 environments.</p><p>• Troubleshoot service interruptions, signal issues, and equipment faults to restore network and system performance quickly.</p><p>• Support the installation and upkeep of fiber-optic and structured cabling systems at commercial or multifamily sites.</p><p>• Deploy and service IP-based surveillance equipment, including cameras and recording devices, while verifying connectivity and image performance.</p><p>• Assist with access control system installation by connecting and testing readers, keypads, panels, and associated door hardware.</p><p>• Document site activity, equipment changes, and configuration details to help maintain accurate technical records.</p><p>• Coordinate with internal teams, vendors, and site contacts during rollouts, repairs, upgrades, and hardware replacements.</p>
<p>We are looking for a Cable Technician to support an onsite project in Kansas City, MO. This contract opportunity is ideal for someone who enjoys hands-on technical work and can contribute to structured fiber installation efforts in a detail-oriented environment. The position focuses on low-voltage and fiber-related cabling tasks, with a steady Monday through Friday schedule of 7a-3p and no overtime expected.</p><p> </p><p><strong>Key Responsibilities</strong></p><p>The Cable Technician is responsible for executing structured cabling and fiber installation/decommissioning tasks under the direction of senior technicians or leads. This role is hands-on and task-driven, with no decision-making authority.</p><ul><li>Install, route, and secure fiber and copper cabling per project plans and standards</li><li>Pull, dress, label, and terminate fiber cables as instructed</li><li>Pull, decommission and recycle cable that is in line with the standards set</li><li>Assist with fiber placement in racks, trays, and pathways</li><li>Maintain clean and organized work areas in active data centers or network environments</li><li>Follow safety, security, and quality procedures at all times</li></ul><p><br></p><p><br></p>
<p>We are looking for a Cable Technician to support network connectivity and physical security systems across properties in Central Florida. This position is ideal for someone who enjoys hands-on field work involving cabling, network hardware, surveillance devices, and access control equipment. The role offers the opportunity to contribute to reliable communications and secure infrastructure while partnering with internal teams, vendors, and site personnel.</p><p><br></p><p>Responsibilities:</p><p>• Install and support network infrastructure equipment such as switches, routers, firewalls, and wireless devices to maintain dependable site connectivity.</p><p>• Monitor system performance, investigate service interruptions, and restore functionality when network issues affect operations.</p><p>• Complete rack builds, patching, cable organization, hardware swaps, and other structured cabling tasks in accordance with site standards.</p><p>• Assist with multi-site deployments and provide on-location technical support for regional network implementations.</p><p>• Set up and maintain IP-based video surveillance systems, including recorder configuration and camera integration with the network.</p><p>• Diagnose and resolve problems involving camera connectivity, recording performance, image quality, and device placement.</p><p>• Install and service electronic entry systems such as card readers, keypads, and badge access components while managing user permissions as needed.</p><p>• Respond to service requests, perform preventive maintenance, document technical changes, and escalate advanced issues to engineering or IT leadership when appropriate.</p><p>• Coordinate with construction teams, property staff, service providers, and vendor technicians during installations, repairs, upgrades, and equipment replacements.</p><p>• Track inventory levels for networking, cabling, and security hardware to support ongoing field operations.</p>
<p>We are seeking a Cable Technician to support installation, maintenance, and troubleshooting of structured cabling systems in commercial environments.</p><p>Responsibilities</p><ul><li>Install and terminate Cat5e/Cat6 cabling</li><li>Run and label network and low-voltage cables</li><li>Troubleshoot connectivity and cabling issues</li><li>Install and support network hardware as needed</li><li>Maintain accurate documentation of cable runs</li><li>Follow safety procedures and installation standards</li></ul><p><br></p>
We are looking for an IT Support Technician to join a non-profit organization in North Charleston, South Carolina on a Contract assignment. This role will help prepare campus technology environments for the upcoming school term by supporting device readiness, classroom technology setup, and day-to-day technical needs across a large academic setting. The position is ideal for someone who enjoys hands-on support work, can manage tasks independently, and is comfortable working with a flexible schedule that typically concludes by late afternoon.<br><br>Responsibilities:<br>• Provide onsite technical support for campus devices and classroom technology, ensuring equipment is ready for staff and student use.<br>• Organize, track, and maintain inventory for laptops, tablets, carts, cabinets, displays, and related hardware across assigned areas.<br>• Perform basic device repairs and troubleshooting for equipment such as iPads, Chromebooks, projectors, smart boards, and other instructional tools.<br>• Prepare and configure machines for deployment, including imaging devices to required district specifications and applying necessary setup standards.<br>• Complete operating system and software updates, including Windows 11 upgrade activities, to keep systems current and functional.<br>• Assist with classroom-by-classroom technology preparation to support summer reset activities and campus readiness goals.<br>• Work with campus IT leadership and administrative staff to resolve support issues tied to front office operations and student data access needs.<br>• Support network-connected environments that include technologies such as Cisco and Meraki, escalating more complex issues when needed.
We are looking for an IT Support Technician to support technology operations for a nonprofit educational environment in North Charleston, South Carolina. This Contract position focuses on preparing campus devices and classroom technology for the upcoming school term, while helping staff maintain reliable day-to-day IT functionality. The role is ideal for someone who enjoys hands-on technical work, device readiness, and user support across a fast-paced school setting.<br><br>Responsibilities:<br>• Provide onsite technical assistance for classroom and administrative technology across the campus, supporting staff with hardware, connectivity, and general help desk needs.<br>• Prepare laptops, tablets, Chromebooks, and other endpoint devices for use by performing imaging, setup, configuration, and deployment activities.<br>• Conduct seasonal device readiness efforts, including organizing equipment, refreshing classrooms, and ensuring technology is prepared for the next academic cycle.<br>• Perform light hardware troubleshooting and minor repairs on devices and related equipment to keep systems operational.<br>• Assist with software maintenance tasks such as applying updates and supporting Windows 11 upgrade efforts where needed.<br>• Organize and track equipment stored in carts, cabinets, and other designated areas to help maintain accurate device inventory.<br>• Support classroom technology such as smart boards, projectors, and display screens to ensure they are functional and ready for instruction.<br>• Work with campus IT leadership and local staff to complete assigned technology projects within the expected 4-6 week timeframe.
<p>We are seeking a knowledgeable and proactive MAC Support Technician to join our IT team. The ideal candidate will have extensive experience with Tanium, JAMF, and enterprise-level MAC environments. The MAC Support Technician will be responsible for managing and supporting our fleet of Apple devices, ensuring their optimal performance and security.</p><p> </p><p>Key Responsibilities:</p><ul><li>Provide technical support for MAC users, addressing hardware, software, and network issues efficiently.</li><li>Manage and deploy MAC devices using JAMF Pro, including configuration, maintenance, and troubleshooting.</li><li>Utilize Tanium for endpoint management, security, and compliance monitoring.</li><li>Maintain and optimize enterprise MAC environments, ensuring seamless integration and operation.</li><li>Perform routine updates, patch management, and system maintenance to ensure the reliability and security of MAC devices.</li><li>Collaborate with the IT team to develop and implement policies and procedures for MAC management.</li><li>Conduct training sessions and provide guidance to end-users on MAC functionalities and best practices.</li><li>Document support activities, configurations, and procedures accurately.</li><li>Stay updated with the latest industry trends and best practices in MAC support and management.</li></ul><p><br></p>
<p>We are looking for a Support Technician to provide Tier 2 support for client environments North East Florida to Gainesville & Daytona. This Long-term Contract position is ideal for someone who enjoys resolving complex desktop, Microsoft, and network-related issues while working across multiple organizations and user groups. The role requires strong troubleshooting ability, clear communication, and a service-focused approach to maintaining reliable IT operations.</p><p><br></p><p>Responsibilities:</p><p>• Resolve escalated technical issues involving Windows 10 and Windows 11 systems, Microsoft 365 applications, Entra ID, and Active Directory administration.</p><p>• Investigate and correct connectivity and infrastructure problems across LAN and WAN environments, including routers, switches, VLANs, and firewall-related issues.</p><p>• Support virtual server platforms by assisting with administration and troubleshooting activities in VMware and Hyper-V environments.</p><p>• Provide operational support for backup and recovery processes, including work with Veeam-based solutions when used by clients.</p><p>• Serve as a higher-level resource for Tier 1 support staff by guiding troubleshooting efforts and helping identify root causes for recurring problems.</p><p>• Manage support requests through a ticketing platform such as ConnectWise, maintaining accurate notes, status updates, and timely resolution of assigned work.</p><p>• Deliver technical assistance across multiple customer environments, adjusting quickly to different configurations, priorities, and support expectations.</p><p>• Create and update technical documentation, knowledge articles, and process guides to improve consistency and efficiency within the support team.</p><p>• Contribute to project-based work such as upgrades, migrations, and new client environment setup as needed.</p><p>• Communicate clearly with end users and stakeholders to provide progress updates, explain solutions, and maintain a positive support experience.</p>
<p>We are looking for a Support Technician to provide Tier 2 support for client environments North East Florida to Gainesville & Daytona. This Long-term Contract position is ideal for someone who enjoys solving complex desktop, Microsoft, and network issues while maintaining a high level of service for end users. The role supports a managed services setting, requiring strong troubleshooting ability, clear communication, and the flexibility to balance multiple priorities across different organizations.</p><p><br></p><p>Responsibilities:</p><p>• Resolve escalated technical issues involving Windows 10 and Windows 11, Microsoft 365, Entra ID, and Active Directory, including user access, permissions, and policy-related concerns.</p><p>• Diagnose and address LAN and WAN connectivity problems by working with routing, switching, firewall, and VLAN configurations across client networks.</p><p>• Support virtual infrastructure by assisting with administration and troubleshooting in VMware and Hyper-V environments.</p><p>• Contribute to backup and recovery operations, including support for data protection tools such as Veeam when used in client environments.</p><p>• Serve as a higher-level resource for frontline support staff by guiding issue resolution, identifying root causes, and determining when senior engineering involvement is needed.</p><p>• Manage service requests and incidents within a ticketing platform, keeping records accurate, status updates timely, and resolutions well documented.</p><p>• Provide technical support across multiple customer environments, adjusting quickly to different systems, workflows, and operational needs.</p><p>• Create and update knowledge base materials, support procedures, and troubleshooting documentation to improve consistency and team efficiency.</p><p>• Participate in technical initiatives such as upgrades, migrations, and onboarding activities for new client environments.</p><p>• Communicate clearly with users and stakeholders to set expectations, provide progress updates, and deliver a thorough support experience.</p>