We are looking for a dedicated Desktop Support Analyst to join our team in West Des Moines, Iowa. This long-term contract position involves providing exceptional IT service and support to business and technical users across multiple locations. The ideal candidate will have strong troubleshooting skills and a customer-focused approach to resolving hardware and software issues.<br><br>Responsibilities:<br>• Offer technical support for hardware, software, and mobile devices to users across various locations.<br>• Ensure timely resolution of service requests and maintain accurate ticket updates in accordance with established SLAs.<br>• Document solutions and contribute to the team's knowledge base to enhance efficiency and future troubleshooting.<br>• Identify areas for process improvement and escalate issues as needed, providing recommendations for better workflows.<br>• Communicate effectively with stakeholders to provide updates on status, risks, and overall quality of IT operations.<br>• Handle and document incidents related to hardware or software failures, as well as requests for moves, additions, or changes.<br>• Respond to inbound calls and perform initial troubleshooting for user-reported issues.<br>• Prioritize and escalate incidents and service requests based on urgency and impact.<br>• Support imaging and configuration of desktop workstations and laptops to ensure proper functionality.
<p>We are looking for an experienced Platform Specialist to join our team in Williamsville, New York. In this long-term contract position, you will play a pivotal role in ensuring the accuracy and efficiency of customer transactions while supporting platform operations. This role requires a proactive individual capable of maintaining data integrity, optimizing processes, and delivering meaningful insights to improve business outcomes.</p><p><br></p><p>Responsibilities:</p><p>• Process complex or unique customer transactions with precision, ensuring compliance with established service level agreements (SLAs).</p><p>• Address inquiries related to platform operations, providing timely and accurate resolutions.</p><p>• Perform order entry and transactional functions while verifying the accuracy of requests and data.</p><p>• Maintain the integrity of business data, generating reports and metrics to provide actionable insights.</p><p>• Collaborate with account managers and business owners to identify opportunities for platform optimization and increased usage.</p><p>• Support the adoption of platform solutions and assist team members in leveraging available tools.</p><p>• Analyze data trends to identify areas for improvement and recommend strategic actions.</p><p>• Communicate effectively with internal and external stakeholders to resolve issues and provide exceptional customer service.</p><p>• Deliver general team support, ensuring smooth operations and alignment with business goals. </p>
<p>We are looking for an experienced <strong>Senior Systems Administrator</strong> to oversee and maintain critical IT systems and infrastructure. This role involves managing servers, network devices, and virtualization technologies while ensuring security and efficiency across the organization. The ideal candidate will be skilled in automating workflows, leading technical projects, and optimizing system performance. Call 319-362-8606, or email your resume directly to Shania Lewis - Technology Recruiting Manager at Robert Half (email information is on LinkedIn). Let's talk!!</p><p><br></p><p>Responsibilities:</p><ul><li>Oversee and maintain Windows Server environments, Microsoft 365, Exchange Online, and Active Directory systems to ensure reliable performance and security.</li><li>Administer network infrastructure components, including firewalls, switches, and cybersecurity protocols, to safeguard organizational operations.</li><li>Provide ongoing support for virtualization technologies, particularly VMware ESXi, ensuring optimal resource utilization.</li><li>Design and deploy PowerShell automation scripts to enhance operational efficiency and streamline routine IT tasks.</li><li>Lead infrastructure modernization initiatives, including hardware upgrades and system migrations.</li><li>Diagnose and resolve technical issues promptly to minimize downtime and maintain system integrity.</li><li>Partner with cross-functional teams to deliver IT solutions aligned with business objectives and project requirements.</li></ul><p><br></p>
<p>We are looking for a skilled Application Administrator to join our team in Greater Cleveland, Ohio. This role involves managing and supporting CargoWise One, ensuring seamless integration and functionality within logistics and supply chain operations. The ideal candidate will combine technical expertise with strong problem-solving abilities and excellent communication skills.</p><p><br></p><p>Responsibilities:</p><p>• Administer and maintain the CargoWise One platform to ensure optimal performance and reliability.</p><p>• Collaborate with business stakeholders to identify and implement system improvements that enhance operational efficiency.</p><p>• Provide technical support and troubleshoot issues related to CargoWise One, APIs, and EDI integrations.</p><p>• Facilitate training sessions and create documentation to help team members effectively use CargoWise One.</p><p>• Support process automation initiatives within CargoWise One to streamline workflows.</p><p>• Manage Active Directory and other IT infrastructure components as needed.</p><p>• Work closely with cross-functional teams to align system functionalities with business objectives.</p><p>• Monitor and maintain database systems, ensuring data integrity and accessibility.</p><p>• Stay updated on industry trends and best practices to recommend innovative solutions.</p><p>• Participate in Agile (Scrum) methodologies to deliver high-quality solutions in a timely manner.</p>
We are looking for a skilled Desktop Support Analyst to join our team in Torrance, California. This is a long-term contract position where you will play a vital role in supporting a large-scale Windows 10 to Windows 11 upgrade for approximately 600 users across multiple time zones. The ideal candidate will bring both technical expertise and exceptional communication skills to ensure seamless collaboration and user satisfaction.<br><br>Responsibilities:<br>• Provide hands-on support for the Windows 10 to Windows 11 upgrade project, ensuring smooth transitions for approximately 600 users.<br>• Collaborate with end users across various time zones to resolve issues and provide timely updates.<br>• Configure and troubleshoot desktop hardware, ensuring optimal performance during and after the upgrade.<br>• Utilize Active Directory for user account management and access control.<br>• Perform desktop imaging and software installations to meet organizational standards.<br>• Monitor and address technical concerns related to PC workstations, ensuring minimal downtime.<br>• Maintain clear and effective communication with team members and stakeholders throughout the project.<br>• Document processes, configurations, and resolutions for future reference and knowledge sharing.<br>• Ensure compliance with company policies and procedures during all support activities.<br>• Deliver excellent customer service while addressing user inquiries and technical challenges.
<p>We are looking for a dedicated Help Desk Analyst I to provide exceptional technical support in a dynamic environment. This long-term contract position is based in San Jose, California, and involves assisting users with Tier 1 and Tier 2 desktop support while maintaining a focus on excellent customer service. If you have a passion for solving technical issues and a strong ability to communicate with non-technical users, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Deliver Tier 1 and Tier 2 desktop support to end-users, addressing both software and hardware issues.</p><p>• Troubleshoot and resolve problems with devices such as monitors, docking stations, and other peripherals.</p><p>• Provide support for Active Directory, Windows 10, and other Windows-based systems.</p><p>• Manage and resolve service desk tickets in a timely and efficient manner.</p><p>• Offer technical assistance for platforms such as Okta, Zoom, and Slack.</p><p>• Document troubleshooting steps and solutions to contribute to the internal knowledge base.</p><p>• Travel to various sites as needed to provide on-site technical support.</p><p>• Communicate complex technical concepts clearly to non-technical users.</p><p>• Ensure a high level of customer satisfaction by delivering prompt and courteous service.</p>
<p>We are looking for a dedicated Help Desk Analyst to join our team in Savannah, Georgia. In this long-term contract role, you will provide technical support to end-users, ensuring smooth operation of computer systems and devices. This position offers an opportunity to showcase your troubleshooting skills while contributing to the efficiency of the company.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve issues with PCs, printers, and scanners to ensure seamless functionality.</p><p>• Provide support for Windows 10 & 11 systems, addressing software and hardware concerns.</p><p>• Deliver on-site technical assistance to users, handling desk-side support requests.</p><p>• Perform imaging and re-imaging of desktop and laptop computers to maintain optimal performance.</p><p>• Install, configure, and troubleshoot software applications to meet user needs.</p><p>• Document system and application procedures, creating clear and accessible guidelines.</p><p>• Stay informed about technological advancements and identify ways to enhance service delivery.</p><p>• Collaborate effectively with team members while also working independently with minimal supervision.</p>
We are looking for a skilled Desktop Support Analyst to join our team in Cowpens, South Carolina. This long-term contract position offers an exciting opportunity to work in a dynamic manufacturing environment where you will play a key role in supporting desktop systems, resolving technical issues, and assisting with IT infrastructure transitions. If you are a proactive problem-solver with a strong technical background, we encourage you to apply.<br><br>Responsibilities:<br>• Provide comprehensive support for desktop systems, including installation, maintenance, and troubleshooting.<br>• Conduct imaging and deployment of Windows 11 devices, ensuring smooth transitions for end-users.<br>• Assist with the migration of systems to VMware and Nutanix platforms, contributing to infrastructure upgrades.<br>• Perform physical mounting and setup of servers and other hardware as required.<br>• Support the transition to Office 365, addressing user needs and resolving technical challenges.<br>• Collaborate with team members to resolve IT tickets efficiently and provide excellent customer service.<br>• Participate in networking support, including working with Aruba systems and assisting in the transition to new solutions.<br>• Maintain accurate documentation of processes, configurations, and resolutions.<br>• Engage in an on-call rotation after an initial onboarding period to provide timely support.<br>• Demonstrate flexibility by taking on various IT-related tasks and responsibilities as needed.
We are looking for a skilled IT Support Manager to oversee and enhance the technology infrastructure of our healthcare organization in Shreveport, Louisiana. This role requires a proactive leader who can manage IT operations, support system configurations, and ensure optimal performance of hardware and network components.<br><br>Responsibilities:<br>• Lead and manage IT operations, ensuring the reliability and efficiency of all technological systems.<br>• Oversee the administration and maintenance of Active Directory, ensuring secure and seamless access for users.<br>• Implement and maintain backup technologies to safeguard critical data and ensure business continuity.<br>• Manage and troubleshoot Cisco networking technologies to optimize connectivity and performance.<br>• Supervise the configuration and deployment of computer hardware, ensuring compatibility with organizational needs.<br>• Develop and enforce configuration management processes to maintain system integrity.<br>• Monitor and maintain the Wide Area Network (WAN) for consistent and secure communication across locations.<br>• Provide technical guidance and support to staff, addressing IT-related issues promptly.<br>• Collaborate with stakeholders to identify and implement technology improvements that align with business goals.
<p><strong>About the Role:</strong></p><p> We are seeking a skilled and proactive <strong>Network Administrator</strong> to join our IT team. This individual will be responsible for managing, maintaining, and optimizing our network infrastructure to ensure reliable performance, security, and scalability. The ideal candidate will have hands-on experience with network hardware, software, and security protocols, as well as the ability to troubleshoot complex issues efficiently.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Monitor, maintain, and support LAN/WAN infrastructure, firewalls, switches, routers, and VPNs.</li><li>Install, configure, and manage network hardware and software.</li><li>Ensure network security by implementing firewalls, intrusion detection systems, and access controls.</li><li>Perform regular system monitoring, backup operations, and disaster recovery testing.</li><li>Troubleshoot and resolve network performance issues, outages, and connectivity problems.</li><li>Collaborate with IT team members on infrastructure projects, upgrades, and system integrations.</li><li>Maintain detailed documentation of network configurations, standards, and procedures.</li><li>Stay current on emerging networking technologies and recommend improvements.</li></ul><p><br></p>
<p>We are seeking an experienced <strong>Network Architect</strong> to assess, optimize, and guide the future direction of our network infrastructure. This role is highly strategic—helping determine whether the organization needs additional FTEs, external support, or new solutions. You’ll analyze network traffic, review reports, identify opportunities for improvement, and create documentation and mapping for all sites.</p><p>This is a unique opportunity to step in as an outside voice, provide clarity, and ensure the network continues to operate with stability and scalability across multiple distribution sites.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Review and analyze network reports, traffic, and performance.</li><li>Provide recommendations on resource needs (internal vs. external).</li><li>Map, document, and standardize network configurations across 11 distribution sites.</li><li>Support SD-WAN mesh environments, ensuring stability and scalability.</li><li>Collaborate with highly technical IT team members to identify gaps and unify practices.</li><li>Drive best practices in network design, security, and management.</li></ul><p><strong>Must-Have Experience:</strong></p><ol><li><strong>Fortinet technologies</strong> – network gear, routers, firewalls, and WiFi access points.</li><li><strong>Fortigate configuration</strong> – hands-on experience setting up and managing Fortinet products.</li><li><strong>SD-WAN</strong> – design, implementation, and optimization.</li></ol><p><strong>Nice to Have:</strong></p><ul><li>Experience in <strong>manufacturing environments</strong>.</li></ul><p><strong>Environment Details:</strong></p><ul><li>11 distribution sites</li><li>SD-WAN mesh</li><li>Largest sites located in Manitowoc and Ripon, WI</li></ul><p><strong>Why This Role?</strong></p><p> This is an urgent, high-visibility role where you will shape the future of the organization’s network strategy. The environment is stable, recently standardized, and primed for further optimization.</p><p><br></p><p><br></p>
<p>We are looking for an experienced Help desk Support to join our team in Washington, District of Columbia. This long-term contract position offers an opportunity to apply your expertise in software development, systems integration, and application analysis to tackle complex projects. You will collaborate with peers, supervisors, and customers to deliver high-quality solutions while adhering to company policies and industry standards.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Provide deskside support for users based on dispatched service tickets or direct requests</li><li>Perform break/fix support for laptops, desktops, and peripheral devices</li><li>Install and configure specialty software not packaged in SCCM</li><li>Remove devices from the network as directed by security protocols</li><li>Diagnose and resolve printer issues, including toner replacement</li><li>Maintain CMDB entries and manage on-call schedules using ServiceNow</li><li>Participate in daily/weekly meetings for incident and outage management</li><li>Support Disaster Recovery and Business Continuity planning</li><li>Manage user access, entitlements, and privileged access</li><li>Deliver “white glove” support to senior leadership when required, including occasional after-hours support</li></ul><p><br></p>
The Service Desk Analyst is responsible to provide courteous, accurate and prompt support to our internal customers. This positions day-to-day activities include utilizing technical troubleshooting skills to solve technical incidents, requests and problems in addition to systematically answering phone calls, voicemail, responding to email, conducting online chat and face-to-face desk-side support. The Service Desk Analyst provides clear documentation of each customer interaction while working within various computer applications and supports a work environment focused on continuously improving the overall success of the department. <br><br>Responding to requests for help from customers.<br>Troubleshooting and resolving difficult technical issues effectively and efficiently.<br>Prioritizing, evaluating, resolving and escalating calls as required.<br>Providing appropriately detailed and timely follow-up support with customers.<br>Submitting accurate and well-documented solutions consistently for inclusion in the knowledge base.<br>Recording every interaction with a customer into the service management system.<br>Instructing customers in the use of hardware, software and manuals.<br>Configuring and distributing hardware and software to customers in a timely manner.<br>Installing hardware and peripheral components such as monitors, keyboards, printers and disk drives on customers’ machines.<br>Loading specified software packages such as operating systems, word processing and all proprietary software programs into personal computers.<br>Configuring and troubleshooting network hardware and communication equipment, operating systems and personal computers.<br>Interacting with Active Directory for Moves, Adds, and Changes.<br>Configuring and maintaining VDI pools and troubleshooting issues with VDI.<br>Entering commands and observing system functions to verify correct system operation.<br>Recommending or performing minor remedial actions to correct problems identified.<br>Providing updates, status and completion information to the Service Desk Manager through voicemail, e-mail, or in-person communication<br>Monitoring new technologies and/or updates required to support the various systems currently in operation.<br>Self-assigning and monitoring progress of work, reporting progress to the Service Desk Manager on a regular basis.<br>Be on call for after-hours coverage as listed on a rotation schedule or as needed.<br>Maintaining medical confidentiality.<br>Performing miscellaneous duties as assigned as assigned by management.<br><br>QUALIFICATIONS<br><br>Ability to follow instructions and respond to managements’ directions accurately.<br>Proven skills in advanced computer troubleshooting, analysis, critical thinking and problem solving skills.<br>Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.<br>Demonstrated skills in accuracy and thoroughness paying close attention to detail. Looks for ways to improve and promote quality and monitors own work to ensure quality...
<p>We are looking for a skilled IT Support Specialist to join our team in Plano, Texas. In this role, you will provide technical support and maintenance for a range of IT systems, ensuring optimal performance and security. You will also play a key role in new installations and collaborate with cross-functional teams to deliver seamless technology solutions.</p><p><br></p><p>Responsibilities:</p><p>• Deliver day-to-day technical support for airport lounge systems, addressing hardware and software issues effectively.</p><p>• Manage and maintain network infrastructure using Cisco, Ubiquiti, and Aerohive solutions.</p><p>• Troubleshoot desktop computing environments, including Windows and macOS workstations, point-of-sale systems, and software installations.</p><p>• Perform regular system maintenance, updates, and audits to ensure peak performance and security.</p><p>• Plan and execute the technical setup of new airport lounges, including network design and hardware configuration.</p><p>• Deploy and test IT hardware and software to meet company standards and project specifications.</p><p>• Implement and uphold network security protocols to protect systems and data.</p><p>• Collaborate with vendors and internal teams to meet installation timelines and budget constraints.</p><p>• Document technical processes, resolutions, and support activities to enhance knowledge sharing.</p><p>• Train lounge staff on IT systems and provide ongoing technical support.</p>
<p>We are seeking a highly skilled and resilient <strong>Infrastructure & DevOps Support Specialist</strong> to oversee and safeguard the performance, availability, and reliability of mission-critical applications and supporting infrastructure, in the Houston area. This role operates in a fast-paced, high-stress environment where rapid problem resolution and long-term stability are critical. The position requires diagnosing and troubleshooting complex technical issues, conducting root cause analysis, and implementing effective, timely solutions to minimize downtime. With a primary focus on maintaining 99.99% uptime for critical iApps and infrastructure, success in this role depends on a proactive mindset, advanced technical expertise, and the ability to remain calm under pressure.</p><p><br></p><p><strong>Responsibilities & Duties</strong></p><p> </p><p><strong>Escalation Point</strong></p><ul><li>Monitor and respond to escalations and critical chats to resolve technical issues.</li></ul><p><strong>Incident Management</strong></p><ul><li>Document support requests and downtime in ticketing systems and downtime reports.</li><li>Maintain detailed incident logs, including step-by-step resolution and root cause analysis.</li></ul><p><strong>Metrics</strong></p><ul><li>Generate and maintain downtime reports using Microsoft Power BI and Excel.</li></ul><p><strong>PRTG Monitoring & Maintenance</strong></p><ul><li>Monitor maps for critical iApps and ensure warning/down sensors are identified and resolved.</li><li>Perform ongoing maintenance and support for all instances of PRTG.</li></ul><p><strong>Network & Firewall Support</strong></p><ul><li>Ensure down circuits are reported and follow-up on resolutions.</li><li>Manage network maps, sensors, and FortiGate configuration for field devices.</li><li>Troubleshoot firewall blocks using FortiAnalyzer and FortiGate logs.</li></ul><p><strong>Kubernetes Administration</strong></p><ul><li>Perform namespace creation and troubleshoot issues as needed.</li></ul><p><strong>VMware/Infrastructure Support</strong></p><ul><li>Identify and differentiate between major and minor issues on VMware through daily checklists.</li><li>Manage tasks such as creating VMs, snapshots, upgrades, resource allocation, and DNS entries.</li><li>Perform disk space/backups monitoring and server cleanups in iOPS.</li></ul><p><strong>Storage Management</strong></p><ul><li>Conduct daily checks of storage usage and errors, including firmware upgrades.</li><li>Monitor disk usage for anomalies and potential capacity issues.</li></ul><p><strong>Collaboration with Support Teams</strong></p><ul><li>Partner closely with DevOps, Infrastructure, Security/Firewall, and Storage teams to ensure seamless organizational support.</li></ul><p><br></p>
We are looking for a skilled Desktop Support Analyst to join our team in Deerfield, Illinois, on a contract basis. This role involves providing technical assistance to end-users, troubleshooting hardware and software issues, and supporting a Windows 11 migration project. If you thrive in a dynamic environment and are passionate about delivering exceptional IT support, we encourage you to apply.<br><br>Responsibilities:<br>• Offer deskside support to approximately 50 users by addressing technical issues and providing solutions.<br>• Resolve support tickets related to password resets, software installations, internet connectivity, and user access to systems such as SharePoint.<br>• Assist with the Windows 11 migration project by imaging devices, applying updates, and troubleshooting compatibility issues.<br>• Ensure clear and precise communication with end-users while delivering outstanding customer service.<br>• Perform hands-on tasks requiring adherence to safety protocols, including wearing steel-toe boots and goggles when necessary.<br>• Maintain and configure desktop hardware and software to ensure optimal performance.<br>• Collaborate with other IT team members to diagnose and resolve complex technical challenges.<br>• Document and track technical issues to ensure timely resolution and continuous improvement.
We are looking for a skilled Desktop Support Analyst to join our team in Chicago, Illinois. In this long-term contract role, you will provide technical assistance to users, ensuring smooth operations and efficient problem resolution. This is an excellent opportunity for individuals with strong communication skills and a passion for delivering exceptional support.<br><br>Responsibilities:<br>• Record detailed information about reported issues, including root cause analysis and resolutions, in the ticket management system.<br>• Respond to and manage support tickets submitted through various channels, such as text messages, web portals, and phone calls.<br>• Assist users in locating information and resolving technical inquiries effectively.<br>• Provide timely troubleshooting for hardware, software, and connectivity problems.<br>• Adhere to established processes and workflows to ensure consistent support delivery.<br>• Collaborate with team members to identify patterns in recurring issues and contribute to long-term solutions.<br>• Maintain a high level of client satisfaction by addressing concerns promptly and professionally.<br>• Utilize customer support tools, such as Zendesk, to track and manage service requests.<br>• Deliver technical guidance to users with varying levels of expertise.<br>• Stay updated on system changes and enhancements to provide accurate support.
<p>Provide IT technical support on a variety of issues for typical office work as well as manufacturing plants. The individual would have limited supervision in day-to-day efforts, responding as necessary to immediate support requests while also identifying and implementing longer term projects. This position may resolve routine issues but is expected to engage, advise and assist other IT teams/Plant management on solution recommendations and/or implementations. </p><p><br></p><p>· Utilizes the Service Management tool to enter, track and maintain requests through completion</p><p>· Respond to phone, email, and in person requests for assistance</p><p>· Identifies and addresses trends in support issues and corrects the root cause.</p><p>· Interact with customers (internal and external) with a friendly and professional attitude, and work with them to improve department success</p><p>· Involved with projects throughout planning, design/ development activities, and execution. May lead small to medium initiatives such as rolling out software, acquisition team activities, plant wiring and remodels, etc. </p><p>· Active participation in the configuration, deployment and ongoing maintenance of endpoint computing devices on an enterprise scale</p><p>· Support mobile programs ensuring configuration changes meets business demands (Apple/IOS device programs and Mobile Device Management)</p><p>· Identify, recommend and implement opportunities to leverage technology and enhance process efficiencies that will best support business goals.</p><p>· Adhere to all department and company processes and policies.</p>
<p>We are looking for a skilled <strong>Systems Administrator</strong> to oversee and maintain the reliability, security, and efficiency of our IT infrastructure. Based in Davenport, Iowa, this role is integral to ensuring seamless system operations and supporting organizational growth through technology. The ideal candidate will demonstrate expertise in server management, troubleshooting, and implementing robust security measures. Interested? Call 319-362-8606 or email your resume directly to Shania Lewis - Recruiting Manager/ Robert Half (additional information is on LinkedIn). Let's talk! </p><p><br></p><p><strong>Responsibilities</strong>:</p><p>• Administer and maintain both physical and virtual servers to ensure high performance and continuous availability.</p><p>• Monitor and resolve system and network issues to prevent downtime and enhance reliability.</p><p>• Implement and manage security protocols, including firewalls, antivirus software, and access control systems.</p><p>• Perform routine system maintenance, updates, and backups to safeguard data and ensure regulatory compliance.</p><p>• Plan, test, and execute system upgrades and migrations to improve infrastructure capabilities.</p><p>• Create and maintain detailed documentation of system configurations, operational procedures, and incident resolutions.</p><p>• Collaborate with various departments to address IT infrastructure needs and provide technical support.</p><p>• Assess and recommend hardware and software solutions to optimize system performance and scalability.</p><p>• Ensure adherence to both internal IT policies and external regulations to maintain compliance.</p>
Key Responsibilities:<br>Design, implement, and manage enterprise-grade LAN/WAN architectures, including wireless networking solutions across retail locations and corporate offices.<br><br>Configure, maintain, and optimize network hardware such as routers, switches, firewalls, and wireless access points, ensuring high availability and performance.<br><br>Lead network troubleshooting and incident response efforts to quickly resolve issues and minimize downtime across critical systems.<br><br>Implement robust network security protocols and best practices to safeguard company data, systems, and infrastructure from internal and external threats.<br><br>Serve as a technical lead for infrastructure projects, including new store rollouts, network upgrades, and technology deployments.<br><br>Develop and maintain detailed documentation of network configurations, architecture diagrams, operational procedures, and policies.<br><br>Evaluate emerging networking technologies and tools; provide recommendations to improve network efficiency, security, and scalability.<br><br>Mentor entry level network staff and collaborate with IT teams, vendors, and business units to support operational and strategic goals.<br><br>Required Qualifications:<br>Bachelor’s degree in Computer Science, Information Technology, or a related field.<br><br>5+ years of progressive experience in network administration or engineering, with a strong track record in enterprise environments.<br><br>Advanced knowledge of networking protocols and services (e.g., TCP/IP, DNS, DHCP, VPNs, VLANs).<br><br>Hands-on experience with network monitoring, diagnostics, and management tools (e.g., SolarWinds, Wireshark, PRTG).<br><br>Proven expertise in routing, switching, firewall configuration, and wireless networking.<br><br>Strong analytical and problem-solving skills with keen attention to detail.<br><br>Excellent verbal and written communication skills; ability to explain technical concepts to non-technical stakeholders.<br><br>Preferred Qualifications:<br>Industry certifications such as CCNA, CCNP, or equivalent.<br><br>Experience with Ubiquiti UniFi networking products and UniFi Controller software.<br><br>Familiarity with retail IT infrastructure and large-scale multi-site network environments.
<p>We are looking for an experienced Database Technology Manager to lead and optimize data systems, automation strategies, and team operations. This role will oversee high-impact projects, foster collaboration across departments, and drive efficiency improvements through innovative solutions. Based in Romeoville, Illinois, this position is ideal for a results-oriented leader passionate about process optimization and technology.</p><p><br></p><p>Responsibilities:</p><p>• Lead a team in managing divisional system and data initiatives, ensuring alignment with business requirements and project specifications.</p><p>• Collaborate with stakeholders to establish project timelines and priorities, providing regular updates on progress and outcomes.</p><p>• Oversee the maintenance and integrity of internal and external systems, ensuring seamless functionality for users, customers, and vendors.</p><p>• Manage vendor relationships, including contract reviews, performance monitoring, and adherence to organizational standards.</p><p>• Develop and implement automation solutions using approved tools, prioritizing requests and tracking measurable improvements.</p><p>• Supervise the documentation of process workflows, ensuring timely updates to reflect changes and recommending enhancements for greater efficiency.</p><p>• Direct the evaluation and optimization of business systems, coordinating with cross-functional teams to implement cost-effective solutions.</p><p>• Stay informed about industry trends and best practices in healthcare software and data management.</p><p>• Provide leadership and development opportunities for team members, addressing skill gaps and fostering continuous learning.</p><p><br></p>
<p>A leading healthcare technology company is seeking an experienced interim IT Service Manager to lead its service desk team. This strategic role offers the opportunity to guide a high-performing group through a period of transition, drive operational improvements, and shape future support practices.</p><p><br></p><p>• Evaluate and optimize Freshdesk usage, especially queue setup and AI support features.</p><p>• Enhance client self-service capabilities using AI and data trend analysis.</p><p>• Lead and provide work direction to the service desk team.</p><p>• Act as a voice in incident response, including serving as incident commander when needed.</p><p>• Implement ITIL-aligned processes and best practices.</p><p>• Assess current support structure and recommend operational changes.</p>
Position: IT Support Specialist -- Direct Hire Permanent<br>Location: Greater Ames Area -- HYBRID<br>Salary: up to $55,000 base annual salary + excellent benefits<br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***<br><br>Are you an early-career IT professional looking for a role where you can learn, grow, and be mentored by a truly exceptional leader? This is your chance to join a growing IT team led by a collaborative, hands-on manager who’s known for developing talent and helping team members advance their careers.<br>This role offers the perfect blend of technical challenge, professional development, and mentorship. You’ll gain exposure to enterprise IT systems—including Microsoft 365, networking, ERP platforms, and cloud tools—while contributing to a team that values innovation, support, and continuous learning.<br>Why You’ll Love This Role:<br>• Mentorship-Driven Leadership: Work with a manager who leads by example, shares knowledge freely, and has a track record of helping team members grow into senior roles.<br>• Career Advancement: Build your skills across multiple technologies and take on increasing responsibilities as you grow.<br>• Flexible Work Environment: Enjoy a hybrid schedule with a mix of onsite collaboration and remote flexibility.<br>What You’ll Do:<br>• Serve as the first point of contact for technical support across Windows, Microsoft 365, networking, and ERP systems.<br>• Manage the IT ticket queue, triage issues, and provide Tier 1 support.<br>• Assist with account setup, password resets, MFA, and access requests.<br>• Deploy workstations, peripherals, and AV equipment.<br>• Support ERP user access and printing issues.<br>• Maintain IT documentation, SOPs, and a searchable knowledge base.<br>• Track IT assets and coordinate vendor repairs.<br><br>• What You Bring:<br>• 1–2 years of Help Desk or Desktop Support experience, or relevant certifications/training.<br>• Familiarity with Microsoft 365, Windows 10/11, Azure AD/Entra ID, and basic networking (TCP/IP, DNS, DHCP, VPN).<br>• Strong communication skills and a customer-first mindset.<br><br>Bonus Points For:<br>• Associate’s degree in IT or related field.<br>• Experience with Intune, Azure, Windows Server, or ERP.<br>• Certifications like CompTIA A+, Network+, or Microsoft Fundamentals.<br><br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***
We are on the hunt for a Systems Administrator to join our team in Sandy Springs, Georgia. This role lies at the intersection of providing first-level support for internal users and managing user accounts, permissions, and passwords. You will also be involved in system administration tasks, network support, software & application support, and documentation.<br><br>Responsibilities:<br><br>• Be the first point of contact for internal users by supporting them via ticketing system, phone, email and Teams.<br>• Troubleshoot and resolve hardware, software, and network issues promptly.<br>• Escalate complex issues to senior IT and engineering staff when necessary.<br>• Assist in managing user accounts, permissions, and passwords, especially for platforms like Active Directory, Office 365, etc.<br>• Configure new servers and services following established procedures and best practices.<br>• Perform routine system monitoring, backups, and basic maintenance tasks.<br>• Support the setup, configuration, and troubleshooting of hardware such as PCs, printers, mobile devices, etc.<br>• Assist in monitoring and maintaining local area network (LAN) and wide area network (WAN) connections.<br>• Troubleshoot connectivity issues and help maintain network security, including firewall configuration and VPN setup.<br>• Install, update, and support company-approved software.<br>• Assist with the deployment of applications, patches, and updates to systems.<br>• Maintain detailed records of support requests and resolutions in the help desk system.<br>• Participate in creating and maintaining IT documentation, policies, procedures, and user guides in line with best practices.<br>• Ensure smooth operation of all IT functions, including telephone and network connectivity for all company locations.<br>• Implement and maintain appropriate security measures, processes, and procedures to protect business assets.<br>• Manage controls and governance of technology platforms and ownership of policies and procedures relating to information technology.<br>• Participate in the selection, implementation, and management of 3rd party vendor relationships for information technology.
We are looking for a dedicated Systems Administrator to join our team in Livonia, Michigan. This Contract-to-permanent position offers an excellent opportunity to provide technical support and manage IT systems in a collaborative and fast-paced environment. The role requires a hands-on approach to resolving issues, maintaining systems, and delivering exceptional service to end users.<br><br>Responsibilities:<br>• Provide timely and effective technical support to end users across various client organizations.<br>• Manage user accounts within Microsoft Entra ID and on-premises Active Directory environments.<br>• Set up, maintain, and troubleshoot workstations, including performing wipes and rebuilds as needed.<br>• Configure and resolve issues related to printer connections and functionality.<br>• Assist remote users with connectivity and technical challenges, ensuring smooth operations.<br>• Implement and troubleshoot remote connectivity solutions using tools such as VMware and Microsoft Azure.<br>• Respond to incoming support calls and tickets, adhering to established service-level agreements (SLAs).<br>• Maintain thorough and accurate documentation of support activities in the ticketing system.<br>• Participate in on-call rotations to ensure consistent availability for urgent technical needs.
