We are looking for a dedicated Technical Support Analyst to join our team in Vernon Hills, Illinois. This long-term contract position involves providing desktop support across multiple buildings, including elementary and middle schools. The ideal candidate will possess strong technical expertise and a commitment to delivering exceptional customer service.<br><br>Responsibilities:<br>• Provide onsite technical support for Apple devices such as iPads and MacBooks, ensuring smooth functionality and resolving user issues.<br>• Troubleshoot hardware and software problems, including connectivity issues, password resets, and software updates.<br>• Manage and resolve support tickets using a ticketing system like IncidentIQ, documenting progress and maintaining clear communication with users.<br>• Assist in maintaining and improving the performance of IT systems across the campus.<br>• Deliver excellent customer service and maintain a friendly, helpful attitude while addressing technical concerns.<br>• Collaborate with team members to handle approximately 20 tickets per person daily, ensuring timely resolutions.<br>• Support end-users by educating them on basic troubleshooting methods and best practices.<br>• Ensure consistent documentation of issues and solutions to maintain an accurate knowledge base.<br>• Monitor the status of tickets and provide updates to users as necessary.
We are looking for an experienced Desktop Support Analyst to join our team on a long-term contract basis in Schaumburg, Illinois. This role involves providing Level 2 desktop support while ensuring efficient resolution of technical issues and maintaining excellent customer service. The ideal candidate will bring a strong technical background combined with a proactive and service-oriented approach.<br><br>Responsibilities:<br>• Deliver Level 2 support for desktop hardware, software, and peripherals, ensuring timely issue resolution.<br>• Troubleshoot and resolve problems related to Microsoft Windows 10 and Office 365 applications.<br>• Provide basic network troubleshooting and escalate complex network issues when necessary.<br>• Collaborate with team members and report progress to supervisors effectively.<br>• Participate in an on-call rotation schedule to address urgent technical concerns.<br>• Maintain an organized and efficient workspace, ensuring all equipment is functional and up-to-date.<br>• Assist users with setup, configuration, and maintenance of PCs and workstations.<br>• Deliver exceptional customer service by addressing user inquiries with professionalism and clarity.<br>• Document technical issues and solutions to improve troubleshooting processes.<br>• Work collaboratively with other IT team members to support organizational goals.
<p>We are looking for a skilled <strong>part-time</strong> Help Desk Analyst II to join our team in Chicago, Illinois. This is an ongoing contract position, offering an excellent opportunity for individuals seeking to grow their expertise in IT support within a dynamic environment. The role requires part-time on-site presence and is designed for someone ready to provide reliable Tier 2 IT support while collaborating with our team.</p><p><br></p><p>Responsibilities:</p><p>• Deliver Tier 2 technical support to resolve complex issues related to hardware, software, and network systems.</p><p>• Troubleshoot and manage service desk tickets efficiently, ensuring timely resolution and communication with stakeholders.</p><p>• Administer and maintain Active Directory, including user account changes and permissions.</p><p>• Provide support for Windows 10 and Windows 11 systems, ensuring optimal performance and functionality.</p><p>• Utilize PowerShell for scripting and automation tasks to streamline IT processes.</p><p>• Manage mobile devices and ensure proper configuration through Intune and other Mobile Device Management tools.</p><p>• Communicate effectively with team members and users, providing clear guidance and thorough support.</p><p>• Follow established protocols to ensure IT infrastructure reliability and security.</p><p>• Collaborate with other IT professionals to improve processes and implement solutions.</p><p>• Maintain detailed documentation of all support activities and system changes.</p>
<p><em>The salary range for this position is $95,000-$110,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>Feeling stuck or straight up bored at your current job? Let’s fix that. A high-End Investment firm is seeking a Senior Tax Analyst. Perks include including above market pay-rates, top-tier health benefits, plenty of work from home flexibility, and other unique perks that their top competitors can’t to provide.</p><p><br></p><p>The Senior Tax Analyst role will work closely with team members to support the company's tax life cycle which involves a wide range of responsibilities including accounting, compliance, forecasting, and regulatory reporting. This role will also involve technical analysis including research and drafting documentation.</p><p><br></p><p><strong>Job Description:</strong></p><p>· Support the interim and annual tax accounting process to ensure accurate and timely reporting for both income taxes and taxes other than income taxes (TOTIT). Responsibilities include preparing and documenting supporting calculations and tax accounting positions.</p><p>· Support the tax compliance function to ensure accurate and timely reporting. Responsibilities include preparing federal and state income tax calculations, income tax returns, extensions, estimated tax payments, and responding to notices from taxing authorities as well as researching and documenting income tax positions. Responsibilities also include preparing TOTIT return filings.</p><p>· Support the financial tax forecasting process to ensure accurate and timely reporting. Responsibilities include preparing projected income tax and TOTIT obligations as well as scenario modeling.</p><p>· Support the regulatory filing process to ensure accurate and timely reporting. Responsibilities include preparing rate case filings, regulatory deliverables, and responses to regulatory data requests. </p><p>· Independently research and conclude on various complex tax issues to determine the appropriate tax treatment and related reporting. Research includes preparing written memorandums and technical presentations.</p><p>· Proactively identify, drive, and implement process improvements that promote risk management, streamline activities, and enhance transparency in tax work streams. Participate in project planning and support special projects including the implementation of new technologies. Actively identify and pursue innovation opportunities.</p>
<p><strong>About the Role</strong></p><p>We are seeking a <strong>Senior AI Business Analyst</strong> to bridge the gap between business needs and advanced AI solutions. This role involves analyzing complex business processes, identifying opportunities for AI-driven improvements, and collaborating with technical teams to deliver impactful solutions. You will play a critical role in shaping AI strategies and ensuring successful implementation across the organization.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Business Analysis & Strategy</strong></li><li>Partner with stakeholders to understand business objectives and translate them into AI use cases.</li><li>Conduct feasibility studies and ROI analysis for AI initiatives.</li><li>Develop business requirements and functional specifications for AI-driven solutions.</li><li><strong>Data & Insights</strong></li><li>Collaborate with data scientists and engineers to ensure data quality and relevance for AI models.</li><li>Analyze large datasets to identify patterns, trends, and actionable insights.</li><li>Support model evaluation and performance monitoring from a business perspective.</li><li><strong>Project Management</strong></li><li>Lead AI-related projects from concept to deployment, ensuring alignment with business goals.</li><li>Manage timelines, deliverables, and stakeholder communication.</li><li><strong>Innovation & Thought Leadership</strong></li><li>Stay current on AI technologies, tools, and industry trends.</li><li>Recommend innovative solutions to enhance business processes and customer experience.</li></ul><p><br></p>
We are looking for an experienced IT Generalist to join our team in Itasca, Illinois. This contract-to-permanent position requires a versatile and detail-oriented individual skilled in security, network engineering, and IT solutions. The role involves managing a range of technologies, collaborating with vendors, and delivering exceptional service to end users, including executives.<br><br>Responsibilities:<br>• Manage and oversee IT operations, including network design, security measures, and system integrations for both cloud and on-premises environments.<br>• Coordinate with external vendors to troubleshoot technical issues and ensure effective monitoring and support services.<br>• Provide hands-on assistance to executives requiring specialized IT support, including servicing MacBook Pros and other devices.<br>• Implement security protocols to safeguard company data, ensuring robust backup, recovery, and privacy practices.<br>• Administer contracts and agreements for IT services, systems, software, and infrastructure.<br>• Support users across multiple operating systems, including Windows, Mac, Android, and iOS, ensuring seamless functionality.<br>• Handle equipment and software inventory, maintaining accurate records and ensuring timely updates.<br>• Deliver technical expertise in managing SaaS, IoT, and IaaS solutions.<br>• Collaborate on projects involving Microsoft Azure, Active Directory, and hybrid M365 environments.<br>• Monitor, configure, and optimize network infrastructure devices and cabling to ensure reliable connectivity.
<p>We are seeking a highly experienced Release Manager with strong project management capabilities to support a complex application development program. This role is approximately <strong>70% release management</strong> and <strong>30% project management</strong>, working within a large stakeholder environment that requires strong communication skills and the ability to navigate differing priorities and personalities.</p><p><br></p>
