Position: IT Support Specialist -- Direct Hire Permanent<br>Location: Greater Ames Area -- HYBRID<br>Salary: up to $55,000 base annual salary + excellent benefits<br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***<br><br>Are you an early-career IT professional looking for a role where you can learn, grow, and be mentored by a truly exceptional leader? This is your chance to join a growing IT team led by a collaborative, hands-on manager who’s known for developing talent and helping team members advance their careers.<br>This role offers the perfect blend of technical challenge, professional development, and mentorship. You’ll gain exposure to enterprise IT systems—including Microsoft 365, networking, ERP platforms, and cloud tools—while contributing to a team that values innovation, support, and continuous learning.<br>Why You’ll Love This Role:<br>• Mentorship-Driven Leadership: Work with a manager who leads by example, shares knowledge freely, and has a track record of helping team members grow into senior roles.<br>• Career Advancement: Build your skills across multiple technologies and take on increasing responsibilities as you grow.<br>• Flexible Work Environment: Enjoy a hybrid schedule with a mix of onsite collaboration and remote flexibility.<br>What You’ll Do:<br>• Serve as the first point of contact for technical support across Windows, Microsoft 365, networking, and ERP systems.<br>• Manage the IT ticket queue, triage issues, and provide Tier 1 support.<br>• Assist with account setup, password resets, MFA, and access requests.<br>• Deploy workstations, peripherals, and AV equipment.<br>• Support ERP user access and printing issues.<br>• Maintain IT documentation, SOPs, and a searchable knowledge base.<br>• Track IT assets and coordinate vendor repairs.<br><br>• What You Bring:<br>• 1–2 years of Help Desk or Desktop Support experience, or relevant certifications/training.<br>• Familiarity with Microsoft 365, Windows 10/11, Azure AD/Entra ID, and basic networking (TCP/IP, DNS, DHCP, VPN).<br>• Strong communication skills and a customer-first mindset.<br><br>Bonus Points For:<br>• Associate’s degree in IT or related field.<br>• Experience with Intune, Azure, Windows Server, or ERP.<br>• Certifications like CompTIA A+, Network+, or Microsoft Fundamentals.<br><br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***
We are on the hunt for a Systems Administrator to join our team in Sandy Springs, Georgia. This role lies at the intersection of providing first-level support for internal users and managing user accounts, permissions, and passwords. You will also be involved in system administration tasks, network support, software & application support, and documentation.<br><br>Responsibilities:<br><br>• Be the first point of contact for internal users by supporting them via ticketing system, phone, email and Teams.<br>• Troubleshoot and resolve hardware, software, and network issues promptly.<br>• Escalate complex issues to senior IT and engineering staff when necessary.<br>• Assist in managing user accounts, permissions, and passwords, especially for platforms like Active Directory, Office 365, etc.<br>• Configure new servers and services following established procedures and best practices.<br>• Perform routine system monitoring, backups, and basic maintenance tasks.<br>• Support the setup, configuration, and troubleshooting of hardware such as PCs, printers, mobile devices, etc.<br>• Assist in monitoring and maintaining local area network (LAN) and wide area network (WAN) connections.<br>• Troubleshoot connectivity issues and help maintain network security, including firewall configuration and VPN setup.<br>• Install, update, and support company-approved software.<br>• Assist with the deployment of applications, patches, and updates to systems.<br>• Maintain detailed records of support requests and resolutions in the help desk system.<br>• Participate in creating and maintaining IT documentation, policies, procedures, and user guides in line with best practices.<br>• Ensure smooth operation of all IT functions, including telephone and network connectivity for all company locations.<br>• Implement and maintain appropriate security measures, processes, and procedures to protect business assets.<br>• Manage controls and governance of technology platforms and ownership of policies and procedures relating to information technology.<br>• Participate in the selection, implementation, and management of 3rd party vendor relationships for information technology.
We are looking for a dedicated Systems Administrator to join our team in Livonia, Michigan. This Contract-to-permanent position offers an excellent opportunity to provide technical support and manage IT systems in a collaborative and fast-paced environment. The role requires a hands-on approach to resolving issues, maintaining systems, and delivering exceptional service to end users.<br><br>Responsibilities:<br>• Provide timely and effective technical support to end users across various client organizations.<br>• Manage user accounts within Microsoft Entra ID and on-premises Active Directory environments.<br>• Set up, maintain, and troubleshoot workstations, including performing wipes and rebuilds as needed.<br>• Configure and resolve issues related to printer connections and functionality.<br>• Assist remote users with connectivity and technical challenges, ensuring smooth operations.<br>• Implement and troubleshoot remote connectivity solutions using tools such as VMware and Microsoft Azure.<br>• Respond to incoming support calls and tickets, adhering to established service-level agreements (SLAs).<br>• Maintain thorough and accurate documentation of support activities in the ticketing system.<br>• Participate in on-call rotations to ensure consistent availability for urgent technical needs.
We are looking for a skilled Systems Administrator to join our team in Ceres, California, within the manufacturing industry. This position is a Contract-to-Permanent opportunity, offering the chance to work on both on-premises and virtual server environments while contributing to infrastructure projects alongside senior team members. The ideal candidate will excel in system management, troubleshooting, and collaboration.<br><br>Responsibilities:<br>• Manage and oversee Windows Server and VMware environments to ensure optimal performance and reliability.<br>• Handle user account provisioning, including additions, moves, and changes, while maintaining system security.<br>• Apply patches, updates, and system upgrades to maintain system functionality and security.<br>• Provide troubleshooting support for server-related issues and ensure timely resolution.<br>• Administer SharePoint and OneDrive environments to support organizational collaboration and data management.<br>• Collaborate with senior team members on infrastructure projects and system enhancements.<br>• Monitor system performance and implement proactive measures to prevent downtime.<br>• Document processes, configurations, and procedures to ensure accurate system records.
<p>We are looking for a detail-oriented Help Desk Analyst II to join our team. In this long-term contract position, you will play a key role in providing technical support to ensure smooth operations across hardware, software, network, and audiovisual systems. This role focuses on resolving technical issues, assisting end-users, and maintaining a high standard of IT services.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve technical issues related to hardware, software, and network systems, ensuring optimal system performance.</p><p>• Deliver both desktop and remote support for Windows operating systems, Office365 applications, Active Directory, and enterprise software.</p><p>• Install, configure, and maintain computers, peripherals, and audiovisual equipment, including Crestron, Zoom, and Microsoft Teams systems.</p><p>• Manage and troubleshoot video conferencing platforms to ensure seamless operation for meetings and events.</p><p>• Perform basic system administration tasks, including user account setup and managing permissions.</p><p>• Assist with network troubleshooting, including device configurations and addressing security concerns.</p><p>• Develop and update IT documentation, including training materials and knowledge base articles.</p><p>• Collaborate with external vendors and escalate complex technical issues when necessary.</p>
We are looking for an experienced ERP Integration Manager to join our team in Philadelphia, Pennsylvania. This long-term contract position is ideal for a detail-oriented individual with expertise in workforce management systems and timekeeping solutions, especially UKG Pro and Kronos modules. The role involves providing functional integration support, collaborating with stakeholders, and ensuring seamless system operations.<br><br>Responsibilities:<br>• Analyze business requirements for timekeeping issues and new functionalities, designing and implementing solutions that include system configuration, testing, and ongoing support.<br>• Provide functional expertise for ERP integrations, ensuring seamless connectivity between UKG Pro, Workday, and other systems using the Boomi integration layer.<br>• Facilitate comprehensive testing processes, including payroll parallel testing and user acceptance testing, while documenting test scripts and results.<br>• Collaborate with various teams, including payroll, nursing administration, and IT, to gather requirements and present tailored solutions.<br>• Train team members on UKG Pro modules and create detailed guides for debugging and system support.<br>• Offer hands-on production support during system cutovers and go-live phases to ensure smooth transitions.<br>• Maintain and update critical integration components, including CRTs, to optimize system performance.<br>• Lead discussions with stakeholders to provide insights and support for workforce management implementations.<br>• Debug and resolve integration issues across multiple systems, ensuring minimal disruption to operations.
We are looking for a dedicated Help Desk Analyst I to join our team in Milwaukee, Wisconsin. In this role, you will provide essential technical support for desktop and mobile devices, ensuring smooth and secure operations for end-users. This is a long-term contract position that offers the opportunity to collaborate with other IT teams and contribute to maintaining high standards of performance and reliability.<br><br>Responsibilities:<br>• Deliver front-line technical support to end-users, addressing hardware, software, and peripheral issues.<br>• Install, configure, and manage desktop and laptop systems, operating environments, and standard applications.<br>• Set up and maintain peripheral devices such as printers, monitors, and projectors.<br>• Perform routine system tasks, including imaging, patch management, and software updates to ensure optimal performance and security.<br>• Log incidents, service requests, and solutions in the IT service management system for tracking and reporting purposes.<br>• Provide end-user training and guidance on technology best practices and security protocols.<br>• Collaborate with infrastructure, security, and application teams to resolve complex technical issues.<br>• Support and maintain displays and projectors in meeting rooms to ensure functionality.<br>• Troubleshoot basic networking issues using appropriate tools and methods.
<p>We are seeking a highly skilled High-Level Desktop Support Specialist / Junior System Administrator with strong expertise in Amazon Web Services (AWS), Active Directory (AD), and group policy management. The ideal candidate will have a solid IT support background and the technical aptitude needed to support and enhance system performance, troubleshoot complex issues, and maintain infrastructure to meet organizational goals. This candidate will act as a bridge between desktop support and system administration, ensuring that end-user issues are resolved efficiently while also managing larger IT infrastructure projects.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><p><strong>Active Directory (AD) Administration:</strong></p><ul><li>Manage and maintain Active Directory environments, ensuring proper administration of user accounts, groups, and permissions.</li><li>Develop and implement Group Policy Objects (GPOs) to enforce company policies and streamline the user experience.</li><li>Monitor and troubleshoot AD replication issues and domain controller health.</li></ul><p><strong>AWS Administration:</strong></p><ul><li>Assist in managing and maintaining AWS infrastructure, including EC2 instances, S3 buckets, IAM roles, and VPC configurations.</li><li>Participate in backups, snapshots, and disaster recovery planning in the AWS ecosystem.</li><li>Collaborate with senior team members to automate tasks using AWS tools like Lambda, CloudFormation, or scripting.</li></ul><p><strong>System Administration Support:</strong></p><ul><li>Perform routine maintenance and updates on on-premises and cloud-based servers.</li><li>Help secure systems by identifying vulnerabilities and deploying patches or updates.</li><li>Assist in the implementation of IT infrastructure projects such as migrations, upgrades, or new system rollouts.</li></ul><p><strong>User Training & Knowledge Sharing:</strong></p><ul><li>Provide technical guidance and training to end users on various IT processes, systems, and security best practices.</li><li>Document technical solutions and contribute to internal knowledge base articles.</li></ul><p><strong>Collaboration & Communication:</strong></p><ul><li>Work closely with senior system administrators, network engineers, and IT leadership to identify and resolve IT issues.</li><li>Assist with the onboarding and offboarding of personnel, ensuring a seamless transition of IT resources.</li></ul><p><br></p>
<p><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES </strong>include the following. Other related duties may be assigned.</p><p><br></p><p>· Utilizing Office 365 Admin portal to set up new users accounts, email profiles, and access permissions.</p><p>· Respond to help desk tickets and provide first-level technical support via phone, email, or in person</p><p>· Troubleshoot and resolve hardware, software, printer and network issues.</p><p>· Assist with installation and configuration of computer systems and applications.</p><p>· Maintain and monitor computer systems, printers, and peripheral devices.</p><p>· Document issues, solutions, and updates in the ticketing system.</p><p>· Follow standard operating procedures and escalate complex issues when necessary.</p><p>· Support onboarding/offboarding processes for employees.</p><p>· Perform routine system checks and updates.</p><p><br></p>
We are looking for a skilled Desktop Support Analyst to join our team in New York, NY, on a Contract to permanent basis. In this role, you will provide technical assistance and support to ensure seamless operation of desktop environments and IT systems. Your ability to troubleshoot, manage priorities, and deliver exceptional customer service will be critical to your success.<br><br>Responsibilities:<br>• Provide technical support for Windows 10 systems, including troubleshooting hardware and software issues.<br>• Assist with the configuration and maintenance of laptops, tablets, and other devices.<br>• Manage and resolve issues within the Office 365 suite, including Exchange, OneDrive/SharePoint, and Teams.<br>• Support PC imaging and ensure proper setup for new devices.<br>• Maintain and troubleshoot Active Directory accounts and permissions.<br>• Address networking fundamentals, ensuring connectivity and system performance.<br>• Collaborate with team members to prioritize and resolve IT issues effectively.<br>• Document and track support cases to ensure timely resolution and follow-up.<br>• Stay updated on emerging technologies and contribute to process improvements.<br>• Provide guidance on best practices for IT usage and security.
Robert Half is looking to grow the Desktop Support team for our client about 30 minutes from Oshkosh, WI. The Desktop Support Analyst will be joining a team of 5 other individuals handling similar or escalated tickets. You will be supporting internal customers in a few locations walking distance. You will get your steps in daily! The Desktop Support Analyst will be working in a Microsoft environment, Windows 7 & 10, printers, specialized applications, and working deskside with end users about 50% of your time. The other 50% will be remote support. This is a fun team that works hard and encourages independent work and research to come up with solutions. There is a knowledge base and ticketing system you will use as well. <br> If you are interested, please apply online! <br> Must haves: 2+ more years • Desktop/Printers/overall Device Support • Excellent customer service - most out in the plant working with end users, all internal staff at the plant • Hardware/Imaging • Microsoft environment - O365 <br> We are looking for a Desktop Support Analyst with a minimum of two or more years of providing technical support to internal users for a mid to larger company. The diversity of work will keep you busy. Thank you!
We are looking for a hands-on IT Manager with strong application development expertise to join our team in Pleasant Hill, Iowa. This role is ideal for someone who thrives in a dynamic environment and is ready to drive innovation while supporting critical business operations. As a technical leader, you will oversee IT systems and software development projects while directly contributing to application development and troubleshooting activities.<br><br>Responsibilities:<br>• Lead and manage application development projects using VB.NET or C# technologies to deliver effective solutions.<br>• Provide hands-on support for IT systems, including server and network performance, troubleshooting, and maintenance.<br>• Oversee and ensure the functionality of Windows Server, Active Directory, Exchange Server, and other networking components.<br>• Collaborate with external vendors to address network and systems administration needs.<br>• Support and troubleshoot third-party software solutions, including Dynamics and SharePoint.<br>• Identify business challenges and design IT solutions that enhance operational efficiency while prioritizing network security.<br>• Actively contribute to software support efforts and ensure smooth system functionality.<br>• Work closely with business stakeholders to align IT initiatives with organizational goals.<br>• Provide technical leadership and mentorship to team members, fostering a culture of innovation and problem-solving.
<p>SUMMARY/OBJECTIVE</p><p>This position is an entry-level position responsible for performing basic data analysis, assisting in troubleshooting system issues, and supporting the implementation of technical solutions. The role focuses on learning and applying best practices in IT systems, data management, and performance monitoring. As a key contributor to the IT team, the analyst helps maintain system functionality and works on foundational tasks to support larger IT projects.</p><p><br></p><p>ESSENTIAL FUNCTIONS</p><p>• Assist in the collection, organization, and analysis of data to support system performance monitoring and IT solution improvements.</p><p>• Perform basic troubleshooting and resolve hardware, software, and network-related issues, escalating complex problems when necessary.</p><p>• Support the implementation of IT solutions by gathering and organizing technical data and assisting with configuration tasks.</p><p>• Provide remote support for basic network services, including connectivity, VPN, and firewall troubleshooting under supervision.</p><p>• Assist in the development and maintenance of user documentation, internal procedures, and training materials.</p><p>• Participate in team meetings and audits, providing input on system performance and data validation processes.</p><p>• Document and manage tasks, service tickets, and project updates through ConnectWise or a similar platform.</p><p>• Communicate with users as needed to provide updates on support requests or incidents, ensuring a positive user experience.</p><p>• Stay informed on emerging technologies and best practices by reviewing IT publications and completing relevant training.</p>
We are looking for a skilled Desktop Support Analyst to join our team in Princeton, New Jersey, within the automotive industry. In this role, you will be responsible for ensuring smooth operation of desktop systems, software applications, and hardware across dealership locations. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work independently in a dynamic environment.<br><br>Responsibilities:<br>• Install, configure, and troubleshoot Windows 10/11 operating systems, Microsoft 365 applications, dealership-specific software, and hardware peripherals.<br>• Collaborate with engineering and networking teams to address basic network tasks, including patch panel work, switch replacements, and resolving cabling issues.<br>• Respond promptly to technical emergencies and resolve critical incidents efficiently.<br>• Participate in the on-call rotation, including one evening per week and one Saturday every five weeks.<br>• Maintain detailed documentation of systems and ensure regular updates to minimize downtime.<br>• Travel to various dealership locations to provide onsite technical support and troubleshooting.<br>• Apply creative problem-solving techniques to resolve technical issues effectively and efficiently.
<p><strong>Overview:</strong></p><p> Robert Half is proactively building a network of Tier 3 Help Desk Analysts for future contract engagements. These roles require advanced technical expertise and the ability to resolve complex IT issues.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage escalated tickets involving systems, servers, or enterprise applications.</li><li>Configure and maintain enterprise tools (e.g., Intune, Azure AD, advanced M365).</li><li>Partner with engineers and administrators for root-cause analysis.</li><li>Mentor Tier 1/2 staff and contribute to enterprise support documentation.</li></ul>
<p>Robert Half is actively building a pipeline of mid-level Systems Administrators for upcoming client projects. This is a proactive recruitment posting designed to connect with IT professionals who are ready for their next opportunity.</p><p>As a Systems Administrator, you’ll play a key role in maintaining secure, reliable, and high-performing IT environments while leveraging cloud and device management technologies.</p><p><br></p><p><strong>Core Duties</strong></p><ul><li>Configure and manage Intune for endpoint security, compliance, and application deployment</li><li>Administer and support cloud infrastructure in Microsoft Azure</li><li>Manage Active Directory, Group Policy, DNS, and DHCP services</li><li>Perform server patching, monitoring, and troubleshooting</li><li>Maintain virtualization platforms (VMware, Hyper-V)</li><li>Ensure system security standards and compliance requirements are met</li><li>Act as escalation point for Tier II/III issues</li></ul>
<p>Key Responsibilities:</p><p><br></p><ul><li>Provide Level I–IV support for DevOps and infrastructure-related issues.</li><li>Perform daily health checks and storage monitoring for VMware environments.</li><li>Utilize tools like Datadog, ERTG, and PRTG for proactive system monitoring and alerting.</li><li>Support and maintain custom-coded applications, including API integrations and EKG deployments.</li><li>Troubleshoot and manage S3 buckets: creation, modification, and ongoing support.</li><li>Investigate and resolve firewall-related issues, including rule validation and updates.</li><li>Respond to escalations from QA/QC teams and address health check failures or customer-reported issues.</li><li>Maintain and support both Windows and Linux systems in a 24/7 operational environment.</li></ul><p><br></p>
<p>We are looking for a skilled Network Administrator to join our growing team in St. Paul. In this role, you will be responsible for managing and maintaining both network and system operations to ensure seamless functionality. This position offers an excellent benefits package, including a 401k match and Employee Stock Ownership plan.</p><p><br></p><p>Responsibilities:</p><p>• Configure, monitor, and maintain Cisco routers, switches, and other networking equipment to ensure optimal performance.</p><p>• Manage firewall technologies to safeguard the network against unauthorized access and potential threats.</p><p>• Oversee Active Directory operations, including user account management and group policy administration.</p><p>• Implement and maintain disaster recovery solutions for Microsoft servers to ensure data integrity and availability.</p><p>• Administer Office 365 environments, including email, collaboration tools, and cloud-based applications.</p><p>• Troubleshoot and resolve issues within local area networks (LANs) to minimize downtime and disruptions.</p><p>• Perform regular updates and maintenance on SQL Server databases to ensure reliability and security.</p><p>• Collaborate with cross-functional teams to identify and address network and system needs.</p><p>• Document network configurations, changes, and processes for future reference and compliance.</p><p>• Stay up-to-date with emerging technologies and recommend improvements to existing sys</p>
We are looking for a skilled PIA P& C Support Specialist (Tier II) to join our team in Rochester, New York, on a contract basis. In this role, you will provide advanced support and customer service related to property and casualty products, workers' compensation, and bonds. You will utilize your expertise in insurance industry practices and systems to ensure seamless client experiences while resolving complex issues.<br><br>Responsibilities:<br>• Address inquiries related to property and casualty products, workers' compensation, and bonds, ensuring client satisfaction through effective communication.<br>• Investigate and resolve technical issues, escalating unresolved matters to appropriate personnel when necessary.<br>• Maintain detailed records of internal and external communications for accurate reporting and follow-ups.<br>• Collaborate with insurance carriers and external clients to build and sustain positive relationships.<br>• Respond to inbound calls and initiate outbound calls as required by business needs.<br>• Develop process improvements and recommend enhancements to management to optimize efficiency.<br>• Stay updated on regulatory changes, policy updates, and industry developments to provide accurate information and support.<br>• Utilize multiple software applications and carrier websites to manage client interactions and inquiries effectively.<br>• Participate in assigned projects and required training to support team and organizational goals.<br>• Diffuse client concerns and notify management of critical situations to ensure optimal solutions are implemented.
<p><strong>IT Computer Operations Manager</strong></p><p><br></p><p><strong>Position Summary:</strong> This is a full-time, salaried <strong>IT Computer Operations Manager</strong> position that reports to the Chief Executive Officer. It's a hybrid role that typically requires three days in the office, with some evening and weekend hours as needed. The main goal of this role is to provide the highest level of service to both internal and external customers. You'll be responsible for hands-on leadership in technology strategy and operations, and you'll configure and maintain the organization's IT hardware, software, network, and retail systems.</p><p><br></p><p><strong>Responsibilities:</strong></p><p><br></p><p><strong>Leadership and Management</strong></p><ul><li>Provide hands-on leadership and create a collaborative and inclusive workplace.</li><li>Supervise and guide IT Support Specialists and the Pricing Manager.</li><li>Manage IT-related projects, making sure they are on time, on budget, and meet quality standards.</li><li>Develop and manage the IT operating budget and help with capital planning.</li><li>Build and maintain relationships with external service providers and manage vendor contracts.</li><li>Ensure that all communication is clear and respectful, and that staff are treated consistently and fairly.</li><li>Keep up with technology and industry trends and advise leadership on their potential impact.</li></ul><p><strong>Information Technology</strong></p><ul><li>Administer and support business-critical software and cloud services, like Microsoft 365. You'll ensure these systems are secure, perform well, and are always available.</li><li>Direct the administration of all technology assets, including servers, desktops, laptops, handheld devices, and point-of-sale (POS) registers.</li><li>Maintain and support the network infrastructure, which includes firewalls, switches, and VPN.</li><li>Oversee helpdesk operations to provide timely support to internal customers.</li><li>Manage security awareness programs, data backups, and disaster recovery systems.</li><li>Direct the procurement, configuration, and lifecycle management of all IT assets.</li></ul><p><strong>Retail Technology</strong></p><ul><li>Act as the subject matter expert for the ECRS Catapult point-of-sale system, focusing on its configuration and process optimization.</li><li>Lead projects to improve the efficiency and accuracy of the Catapult system.</li><li>Manage Catapult data to ensure it is accurate, usable, and has integrity.</li></ul><p><br></p>
<p>We are looking for a detail-oriented and collaborative Administrator Coordinator to join our client in Scottsdale, Arizona. In this role, you will support various departments by providing exceptional customer service, maintaining accurate member data, and ensuring efficient office operations. The ideal candidate is self-motivated, dependable, and passionate about fostering strong relationships within the beauty industry. This opportunity is hybrid, 2 days in office and 3 days remote. Work hours will be a total of 35 hours for the week. </p><p><br></p><p>Responsibilities:</p><p>• Provide excellent customer service by addressing member inquiries, offering proactive solutions, and building lasting relationships.</p><p>• Maintain and update the membership database, ensuring accuracy in data and tracking engagement metrics.</p><p>• Collaborate with team members to manage accounts payable, accounts receivable, invoicing, and event logistics.</p><p>• Coordinate meetings and assist with scheduling to streamline departmental operations.</p><p>• Evaluate current office procedures and implement improvements to enhance efficiency.</p><p>• Stay informed about industry trends and best practices to continually improve member experiences.</p><p>• Serve as a reliable resource across departments, ensuring smooth communication and operational support.</p>
We are looking for a skilled Systems Administrator to join our team on a long-term contract basis in Jacksonville, Florida. In this role, you will manage and maintain system operations, ensuring high performance and reliability across various platforms. This is an excellent opportunity to work with cutting-edge technologies while supporting critical organizational functions.<br><br>Responsibilities:<br>• Manage and maintain cloud infrastructure, ensuring optimal performance and scalability.<br>• Administer and troubleshoot Active Directory to support user access and security requirements.<br>• Oversee the configuration and maintenance of Microsoft Office 365 applications.<br>• Provide support for phone systems, resolving any technical issues in a timely manner.<br>• Ensure the smooth operation of Windows 11 environments, including updates and patches.<br>• Monitor and manage Amazon Web Services (AWS) resources to support business needs.<br>• Collaborate with other IT professionals to implement system improvements and upgrades.<br>• Create and maintain comprehensive documentation for systems and processes.<br>• Perform regular system health checks and monitor for potential issues.<br>• Respond to and resolve technical support tickets with efficiency and professionalism.
<p><strong>Overview:</strong></p><p>Robert Half is proactively recruiting Tier 2 Help Desk Analysts to join our IT talent pipeline. These contract opportunities will support clients who require strong technical troubleshooting and escalation experience.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Resolve escalated tickets beyond Tier 1 scope.</li><li>Provide support for workstation builds, software installations, and network connectivity.</li><li>Assist in knowledge transfer and coach Tier 1 analysts.</li><li>Document recurring issues and recommend process improvements.</li></ul>
<p>We are looking for a forward-thinking Director of Engineering to lead and enhance our engineering efforts in SATCOM & ESA (Electronically Steerable Antennas." This position requires a dynamic leader with extensive expertise in research and development, progressive product design, and advanced technologies. The role offers an exciting opportunity to oversee complex projects and drive innovation in electronically steerable antenna systems and SATCOM. </p><p><br></p><p>Responsibilities:</p><p>• Provide strategic leadership to engineering teams, ensuring alignment with organizational goals and objectives.</p><p>• Spearhead research and development initiatives to create cutting-edge, innovative solutions.</p><p>• Oversee the design, development, and deployment of electronically steerable antenna systems.</p><p>• Collaborate with cross-functional departments, including Product Management and Sales, to integrate engineering strategies with business needs.</p><p>• Ensure all engineering processes comply with industry standards and regulatory requirements.</p><p>• Cultivate a culture that prioritizes technical excellence, continuous improvement, and creative problem-solving.</p><p>• Manage project budgets, timelines, and resource allocation to ensure efficient execution.</p><p>• Evaluate and integrate emerging technologies into product development roadmaps.</p><p>• Mentor and guide engineering teams to foster growth and high-performance outcomes.</p>
We are looking for an accomplished IT Director to oversee global IT operations, security, and compliance initiatives. This leadership role involves shaping the strategic vision for IT infrastructure, ensuring robust cybersecurity measures, and driving compliance with international standards. The ideal candidate will possess strong technical expertise, a proven ability to manage distributed teams, and a commitment to fostering secure and scalable technology solutions.<br><br>Responsibilities:<br>• Develop and implement a comprehensive global IT strategy that aligns with organizational goals.<br>• Lead, mentor, and manage a distributed team of IT professionals, including contractors and in-house staff.<br>• Oversee vendor relationships, budgeting, and procurement processes to ensure cost-effective IT operations.<br>• Design and execute a proactive cybersecurity strategy, including risk assessments and incident response plans.<br>• Establish and maintain IT policies, internal controls, and documentation to support compliance with global regulatory standards.<br>• Ensure adherence to major compliance frameworks, including SOC 2 and ISO 27001.<br>• Manage enterprise IT systems, cloud-based tools, and core infrastructure across global and remote environments.<br>• Implement best practices for data backup, disaster recovery, and business continuity planning.<br>• Collaborate with cross-functional teams to ensure IT processes meet organizational needs and support operational efficiency.<br>• Drive automation and continuous improvement across IT workflows and systems.
