<p>Key Responsibilities:</p><p><br></p><ul><li>Provide Level I–IV support for DevOps and infrastructure-related issues.</li><li>Perform daily health checks and storage monitoring for VMware environments.</li><li>Utilize tools like Datadog, ERTG, and PRTG for proactive system monitoring and alerting.</li><li>Support and maintain custom-coded applications, including API integrations and EKG deployments.</li><li>Troubleshoot and manage S3 buckets: creation, modification, and ongoing support.</li><li>Investigate and resolve firewall-related issues, including rule validation and updates.</li><li>Respond to escalations from QA/QC teams and address health check failures or customer-reported issues.</li><li>Maintain and support both Windows and Linux systems in a 24/7 operational environment.</li></ul><p><br></p>

<p>Qualifications:</p><p><br></p><ul><li>3+ years of experience in Infrastructure or DevOps support roles.</li><li>Strong understanding of VMware, S3, firewall configurations, and API deployments.</li><li>Experience with monitoring tools such as Datadog, PRTG, and ERTG.</li><li>Proficiency in Windows and Linux system administration.</li><li>Ability to work in a fast-paced, 24/7 support environment with rotating shifts.</li><li>Excellent troubleshooting and communication skills.</li></ul><p>Preferred Skills:</p><ul><li>Familiarity with custom application support and DevOps pipelines.</li><li>Experience with cloud platforms (AWS, Azure) and infrastructure automation.</li><li>Knowledge of security best practices and networking fundamentals.</li></ul><p><br></p>

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