<p>Are you an experienced Help Desk professional with a knack for troubleshooting and a strong grasp of Office 365 and Windows 11 migrations? Robert Half is partnering with a client in the Galleria area looking to backfill a <strong>Help Desk Technician</strong> role, providing hands-on technical support for a wide-reaching environment spanning 35 communities across the U.S. If you’re detail-oriented, process-driven, and thrive in fast-paced, team-oriented environments, we want to hear from you!</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Assist in migrating Office 2016 to Office 365 and Windows 10 to Windows 11, utilizing hands-on expertise to support a smooth transition.</li><li>Provide remote hardware and software troubleshooting to a nationwide network of users using <strong>ScreenConnect</strong> and follow processes to resolution.</li><li>Communicate with team members to ensure laptops are appropriately prepared for users, including software installations per checklist guidelines.</li><li>Respond to, resolve, and document issues using <strong>JIRA ticketing system</strong> with sharp attention to process adherence.</li><li>Collaborate with users to address technical needs, efficiently handle <strong>POS accounts setup for new hires</strong>, and actively manage <strong>Accuflow laptop inventory</strong> to support pharmacy operations.</li><li>Contribute to inventory management, ensuring hardware (e.g., laptops, peripherals) is properly accounted for and operational across the organization.</li><li>Operate Active Directory for account setups and troubleshooting requests.</li><li>Work autonomously on smaller projects and communicate findings or issues to the appropriate internal stakeholders.</li></ul><p><br></p>

<p><strong>Requirements</strong></p><ul><li><strong>Office 365 experience</strong>, particularly with migration projects.</li><li>Proficient in troubleshooting <strong>hardware</strong> and assisting with remote issues for diverse systems.</li><li>Experience with <strong>Windows 10/11</strong> migrations and laptop inventory management.</li><li>Familiarity with <strong>Active Directory</strong> for account management and workflow.</li><li>Strong organizational and communication skills to effectively coordinate with internal teams.</li><li>Solid understanding of <strong>JIRA</strong>, POS systems, and inventory platforms like <strong>Accuflow</strong>.</li><li>Strong ability to follow established processes and carry them through to completion.</li></ul><p><br></p><p><strong>What You’ll Bring</strong></p><ul><li>Enthusiasm for problem-solving in a fast-paced technical environment.</li><li>Effective communication skills to provide both remote and onsite support with professionalism and clarity.</li><li>A detail-oriented mindset to ensure tasks are fully documented and resolved.</li><li>The ability to collaborate with IT team members, ensuring systems and hardware are ready for end-user functionality.</li></ul><p><br></p>

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>