<p><strong>Key Responsibilities:</strong></p><ul><li>Respond to and resolve end-user technical issues in a timely manner, ensuring minimal disruptions to business operations.</li><li>Troubleshoot and provide support for desktops, laptops, mobile devices, printers, and other peripherals.</li><li>Install, configure, and maintain operating systems (Windows, macOS, and occasionally Linux) and software applications.</li><li>Assist with account setup, password resets, and user access management in Active Directory and other tools.</li><li>Provide support for Office 365 (Outlook, Teams, Word, Excel) and other common enterprise software applications.</li><li>Perform system updates, software deployments, and hardware upgrades as needed.</li><li>Maintain accurate records of troubleshooting processes and resolutions in the ticketing system.</li><li>Collaborate with other IT team members to resolve escalated issues and ensure consistent service delivery.</li><li>Educate and train end-users on basic system operations, software functionality, and best practices for productivity and security.</li><li>Support network connectivity issues, including Wi-Fi, VPNs, and local network connections, and escalate to the Network/Systems team when necessary.</li><li>Participate in IT projects such as new hardware deployments, office moves, or system migrations.</li><li>Ensure compliance with IT policies, procedures, and security standards.</li></ul><p><br></p>

<p><strong>Requirements:</strong></p><ul><li>Proven experience in desktop support or a similar IT support role.</li><li>Strong understanding of Windows and macOS operating systems, including installation, configuration, and troubleshooting.</li><li>Basic knowledge of Linux is a plus.</li><li>Experience with troubleshooting hardware, software, and network connectivity issues.</li><li>Proficiency in working with Active Directory for user account management and permissions.</li><li>Familiarity with Office 365 products and tools, including troubleshooting email (Outlook) and Teams.</li><li>Knowledge of enterprise ticketing systems (e.g., ServiceNow, Jira, Zendesk).</li><li>Understanding of remote support tools (e.g., TeamViewer, Remote Desktop, or Zoom).</li></ul><p><br></p>

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